GEMS Vacancies

To apply, click on the link at the end of the posts and all the best with your applications

Quality Assurance Specialist

Introduction

The position of Quality Assurance Specialist is vacant. The Quality Assurance Specialist will report directly to the Senior Manager: Business Administration and forms part of the Office of the Principal Officer Division. The position is based at Head Office in Pretoria.

The total remuneration package for this position is between R909 457 and R1 136 890 per annum based on qualifications and experience.

The closing date for applications will be Friday, 02 January 2026.

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Duties & Responsibilities

The Quality Assurance Specialist will be required to perform the following functions within the Office of the Principal Officer under the supervision of the Senior Manager: Business Administration.

• Develop OPO quality assurance standards and objectives, to monitor compliance to established specifications and requirements to identify possible gaps and improvement areas and to provide operational support.
• Drive the maintenance of OPO policies, frameworks, methodologies, standard operating procedures ensuring these remain current, are aligned to industry requirement and best practice.
• Develop methods to identify and report on challenges hindering or threatening the successful adoption of OPO policies, frameworks, methodologies and standard operating procedures (early warning).
• Provide insights and recommendations and prepare comprehensive quality assurance reports for senior management, highlighting trends, issues, and recommendations for improvement as necessary based on gaps identified.
• Act as primary liaison and drive OPO’s response to combined assurance demands from the business (Risk, Opportunity, Audit and Compliance Management).
• Manage comprehensive risk assessments linked to the compliance/Non-compliance to OPO policies, procedures, frameworks, methodologies etc. and propose actionable recommendations to mitigate these.
• Manage OPO audits and compliance initiatives to ensure the OPO’s adherence to organisational policies, legislative frameworks, and governance standards.
• Champion and promote business efficiencies and process improvements, by driving the standardization, streamline reporting and information flow across the entire OPO value chain.
• Collaborate with other Scheme Divisions and align QA guidelines and best practice including identifying training to staff, promoting a culture of quality and integrity.

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Desired Experience & Qualification

Qualification requirements are:

• A Bachelor’s Degree or Diploma in Quality Management, Business Administration, Health Sciences, or a similar field.
• 3-5 years of experience in quality assurance, compliance, audit, or related analytical roles, preferably within the healthcare or financial services sector.

Skills / Behavioural Competencies:

• Good time management and handling of multiple tasks.
• Ability to work under pressure to meet deadlines.
• Strong project and stakeholder management skills.
• Must have a valid driver’s license and own vehicle and be willing to travel at short notice.
• Strong analytical and problem‑solving abilities. 
• Excellent written and verbal communication skills. 
• High attention to detail and commitment to delivering high‑quality work.
• Proactive and collaborative team player.

Desirable:

• Any understanding of the medical schemes or knowledge of healthcare regulations.

Click here to apply

Senior Manager: Organisational Culture Transformation

Introduction

The position of Senior Manager: Organisational Culture Transformation is vacant. The Senior Manager: Organisational Culture Transformation role will report directly to the Chief Strategy Officer and forms part of the Office of the Principal Officer Division. The position is on 5-year fixed term basis and will be based at GEMS Head Office.

The total remuneration package will be between R1,613,106  and R2,016,382 per annum, determined in accordance with the Scheme’s Remuneration Policy.

The closing date for applications will be Friday, 26 December 2025.

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Duties & Responsibilities

The Senior Manager: Organisational Culture Transformation will be required to provide support to the Chief Strategy Officer to drive organisational culture maturity through the implementation of the following Key Performance Areas (KPAs):

• Develops and implements a comprehensive organizational culture strategy aligned with the organization’s business objectives.
• Lead the execution of the culture blueprint by translating strategic goals and behavioural expectations, ensuring they resonate with employees at all levels.
• Partner with senior leadership to effectively drive cultural change within their teams, providing guidance on leading by example and fostering cultural alignment to the broader Scheme strategy.
• Design and launch employee engagement initiatives that create awareness, educate, and involve employees in the culture transformation journey.
• Lead culture transformation programme, ensuring clear timelines, milestones, and deliverables are met throughout the program.
• Continuous Improvement & Innovation by monitoring and evaluating the effectiveness of culture initiatives, recommending improvements where necessary.
• Stay informed on the latest trends, tools, and methodologies in culture transformation, integrating best practices into the organization for adoption and sustainability.
• Fostering a positive and engaging work environment by developing and facilitate employee feedback channels, including surveys, focus groups, and one-on-one sessions, to ensure employees’ voices are heard during periods of change.

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Desired Experience & Qualification

Qualification Requirements:

• A relevant qualification at NQF 7 in Organizational Psychology, Industrial Psychology, Social Sciences or related field.
• A postgraduate qualification in a relevant field will serve as an added advantage.
• Relevant Professional certifications will serve as an added advantage.
• Minimum of 5 to 8 years’ track record of successfully implementing integrated, effective Culture solutions in support of business objectives, 5 of which at management level.

Skills:

• Strategic thinking to develop and implement long-term cultural strategies.
• Expertise in managing organisational change and transitions.
• Strong communication, negotiation, and relationship-building skills.
• Analytical skills to analyse data and inform decision-making.
• Effective problem-solving and conflict resolution skills.
• Leadership skills to influence and lead teams.
• Innovative thinking to develop engaging cultural initiatives.
• Empathy to understand and respond to employees’ needs and emotions.

Behavioural Competencies:

• Upholding ethical standards and modelling desired behaviours.
• Inspiring and motivating teams to achieve shared goals.
• Fostering teamwork and collaboration with diverse stakeholders.
• Proven decision-making experience and leadership demonstrated in co-ordinating and integrating organisational culture.
• An understanding/exposure to the medical schemes industry is an added advantage.
• Must own a valid driver’s license and own vehicle and be willing to travel at short notice.

Click here to apply

Senior Manager: ICT Security Management

Introduction

The position of Senior Manager: ICT Security is currently vacant. The incumbent will report directly to the Chief Information Officer and will be based at Head Office – Pretoria.

The total remuneration package will be between R1,613,106  and R2,016,382 per annum, determined in accordance with the Scheme’s Remuneration Policy.

The closing date for applications will be Friday, 26 December 2025.

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Duties & Responsibilities

Key Performance Areas (KPAs)

The Senior Manager: ICT Security will be responsible for:

• Providing strategic and operational leadership of the enterprise information security function to ensure the ongoing confidentiality, integrity, and availability of GEMS information assets.
• Establishing and maintaining the ICT Security Framework, governance structures, and enterprise security architecture.
• Leading enterprise initiatives for cybersecurity policy, standards, and awareness across on premise, cloud, and hybrid environments.
• Overseeing security operations, including incident detection, response, monitoring, and vulnerability management.
• Ensuring compliance with applicable legislation, including POPIA, the Medical Schemes Act, King IV, ISO 27001, and internal risk and audit frameworks.
• Managing business continuity and disaster recovery planning, testing, and the integration of cyber resilience measures.
• Overseeing security solution acquisition, deployment, and lifecycle management to mitigate technology, operational, and compliance risks.
• Managing security budgets, vendor and contract performance, and third party risk assessments.
• Providing regular reporting, metrics, and briefings to Executive Management and relevant governance committees on the organisation’s security posture.
• Leading and developing the information security team to ensure performance excellence, readiness, and continuous improvement through training, drills, and development plans.
• Collaborating with internal and external stakeholders including ICT, Risk, Audit, Legal, service providers, and regulators to support business aligned, secure operations.

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Desired Experience & Qualification

Qualification Requirements:

• A Bachelor’s degree or Advanced Diploma in Computer Science, Information Security, Information Systems, or a related field.
• A postgraduate qualification in Cybersecurity, IT Governance, or Business will be advantageous.
• Professional certifications (preferred): CISSP, CISM, CISA, GIAC, CCSP, or ISO 27001 Lead Implementer/Lead Auditor.
• A minimum of 8 years’ functional experience in Information Security, with at least 5 years in a managerial role leading security teams.
• Demonstrated experience in enterprise security governance, architecture, risk management, SOC operations, and incident response.
• Strong understanding of network and cloud security (Azure/AWS), POPIA, and cyber risk frameworks (ISO 27001, NIST CSF).
• Experience engaging with executive committees, audit processes, and security assurance programs.

Skills:

• Strong leadership, analytical, and strategic planning capability.
• Excellent business and technical acumen with deep understanding of cybersecurity principles.
• Proven ability to implement and govern secure‑by‑design practices.
• Effective stakeholder management and communication at senior levels.
• Demonstrated problem‑solving, risk assessment, and decision‑making skills.
• High level of resilience and adaptability when managing incidents under pressure.
• Excellent report‑writing, presentation, and documentation control skills.

Behavioural Competencies:

• Integrity: Acts responsibly, ethically, and protects sensitive information.
• Accountability: Owns delivery of outcomes, ensures governance and compliance.
• Strategic Thinking: Aligns information security with organisational strategy and risk appetite.
• Collaboration: Partners across ICT, Risk, Audit, and Business to enable secure outcomes.
• Decision-Making: Applies sound judgment under pressure.
• Innovation: Modernises security practices and drives continuous improvement.
• Resilience: Maintains composure and performance under demanding conditions.
• Service Orientation: Provides responsive, business‑aligned security support.
• People Development: Coaches, motivates, and builds team capability.

Desirable:

• Experience within a medical scheme, financial services, or other regulated industry.

Click here to apply

Strategy Planning Analyst

Introduction

The position of Strategy Planning Analyst is vacant. The Strategy Planning Analyst will report directly to the Strategy Specialist: Planning and Analysis and forms part of the Office of the Principal Officer Division. The position is based at Head Office in Pretoria.

The total remuneration package for this position is between R611,123 and R 763,835 per annum negotiable based on qualifications and experience.

The closing date for applications will be Thursday, 25 December 2025.

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Duties & Responsibilities

The Strategy Planning Analyst will be required to perform the following functions within the Office of the Principal Officer under the supervision of the Strategy Specialist: Planning and Analysis:

• Research and track healthcare market and competitor trends.
• Assist the Strategy Specialist by gathering data that helps inform the future plan.
• Support the Strategy Specialist’s work in developing, implementing, and monitoring the Scheme’s main strategy.
• Coordinate with different departments to make sure their plans line up with the Scheme’s main strategy.
• Provide administrative and support work for special strategy projects.
• Gather data and information needed for reports, presentations, and documents for the Strategy Specialist.
• Assist in sharing information between the strategy team and the Project Management Office (PMO) to help projects run smoothly.
• Contribute to team discussions and suggest ways to improve how the team plans and works.

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Desired Experience & Qualification

Qualification requirements are:

• A Bachelor’s Degree or Diploma in Strategy, Business Management, or a similar field.
• 2-3 years’ experience in a role involving business analysis, planning, or research.

Skills / Behavioural Competencies:

•  Strong analytical and good solving problems skills.
•  Pays close attention to detail and delivers high quality of work.
•  Good written and verbal communication skills.
•  Good time management and handling of multiple tasks.
•  Ability to work under pressure to meet deadlines.
•  Must have a valid driver’s license and own vehicle and be willing to travel at short notice.
•  A team player.

 Desirable:

•  Any understanding of the medical schemes.

Click here to apply

Medical Advisory Services Coordinator

Introduction

The position of Medical Advisory Services Coordinator is vacant. The Medical Advisory Services Coordinator will report directly to the Senior Manager Medical Advisory Services and form part of the Healthcare Management Division. The position is based at Head Office, Pretoria.

The total remuneration package is R 642 756 per annum, based on the Scheme’s Remuneration Policy.

The closing date for applications will be Tuesday, 23 December 2025.

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Duties & Responsibilities

The Medical Advisory Services Coordinator will be required to support the Senior Manager Medical Advisory Services through the implementation of the following Key Performance Areas (KPAs):

• Perform Secretariat duties for the EX-Gratia Sub-Committee and Claims Working Group
• Liaise with the Executive Assistant for the scheduling of all Sub-Committees and Working Groups commitments e.g. meetings, conferences, seminars etc.
• Draft, manage and finalise the year plan by end of January of each year.
• Ensure that the Terms of Reference are updated annually, or as and when required.
• Communicate with Sub-Committee members/ CWG attendees as and when required.
• Ensure that the distribution lists are updated regularly.
• Ensure timeous distribution of Sub-Committee/ CWG meeting packs to the relevant parties.
• Liaise and coordinate with the relevant SPNs to ensure timeous distribution and approval of agendas, action lists and minutes; and
• Provide administrative support to these committees (Ex-Gratia Sub-Committee and Claims Working Group) and ensure that meetings are scheduled, documentation is prepared and follow-up actions are tracked.
• Ensure that Healthcare Management’s Contract Oversight is coordinated in line with the Scheme’s SLA Management Protocols.
• Attend to the logistics of meetings in respect of venues, catering, equipment, etc.
• Attend to travel and accommodation enquiries.
• Coordinate travel, accommodation and logistics for the team and other relevant stakeholders; and
• Organize events, meetings and workshops as and when needed.

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Desired Experience & Qualification

Qualification Requirements:

• Minimum two (2) year qualification in Administration or Secretarial Studies, or equivalent NQF Level
• Certificates in Project Management, Healthcare Administration or related fields (e.g., PMP, Lean Six Sigma) are an added advantage
• A diploma/degree in Healthcare Sciences, Business Administration, Healthcare Sciences or Management or a related field will be an added advantage.
• Additional qualifications in business coordination, healthcare management or related disciplines would be advantageous.
• Project Management experience or qualification will be an added advantage.
• At least 2-3 years’ relevant experience in an Administrative position, or in business coordination, project management or healthcare administration
• Experience with budgeting, procurement and managing financial operations
• Experience with stakeholder management and working with cross-functional teams
• Knowledge of healthcare management processes (contracts, claims, and healthcare service delivery) would be highly beneficial.
• Understanding of healthcare governance and regulatory frameworks.
• Experience managing logistics, travel arrangements and coordinating meetings for senior executives or teams; and
• Experience within a Medical Scheme/ Healthcare Sciences environment is required.

Skills and Behavioural Competencies:

• Proficient in computer software such as Microsoft Office (Outlook, Word, Excel, and Power Point), Adobe Acrobat.
• Competency in using business software (Microsoft Office Suite and project management tools).
• Ability to understand and use healthcare management systems and platforms.
• Organizational Skills.
• Project Management skills.
• Budget and Financial Management.
• Problem-Solving skills; and
• Excellent written English and the ability to communicate at all levels.

Desirable:

• Have an understanding of the medical schemes industry.
• Experience in the Healthcare Industry would be advantageous.

Click here to apply

We wish you all the best with your applications