ANEW Hotel – Western Cape Jobs

To apply, click on the link at the end of the posts and all the best with your applications

Receptionist (Cape Town, Green Point)

We usually respond within a week

ANEW Hotel Green Point is looking for a Receptionist to ensure a friendly, fast, and efficient check in for all our guests. Check out accurately and professionally, bringing a positive end to the guests stay with us, to make a reservation at any time, with the transaction being handled accurately and efficiently creating results that contribute to the mission and overall success of the company.

The successful candidate will be based in Cape Town, Green Point.

Role Purpose

Create warm, memorable experiences for ANEW guests while ensuring efficient front desk operations and accurate financial handling.

Key Responsibilities

Guest Experience

• Welcome guests with genuine warmth and professionalism

• Execute efficient check-in/check-out procedures

• Enroll guests in ANEW Rewards program

• Handle reservations and guest inquiries

• Manage special requests and VIP arrangements

• Resolve guest concerns promptly

• Coordinate with other departments for guest needs

• Ensure guest profiles are merged and maintained

• Offer guests value added services, e.g. late check-out, room upgrades, meal plans, etc.

Operational Excellence

• Process reservations in Opera PMS

• Manage room allocations and availability

• Handle guest folios and billing

• Maintain accurate and detailed guest records

• Coordinate with housekeeping on room status

• Manage keys and access cards securely

Financial Management

• Process payments accurately

• Balance payments

• Handle billing documentation

• Manage company accounts

• Reconcile daily transactions

Communication

• Answer calls within three rings

• Relay messages accurately

• Update departmental communications

• Coordinate with all departments

• Maintain guest privacy

Required Skills

• Guest and customer service excellence

• Opera PMS proficiency

• Clear communication

• Problem-solving ability

• Financial accuracy

• Professional appearance

• Time management and ability to multitask

• Health and safety compliance

• Security awareness

Performance Metrics

• Guest satisfaction scores

• Check-in/out efficiency

• Payment accuracy

• Call handling speed

• Guest complaint resolution

• Revenue Generation

• ANEW Reward sign-upsDepartmentFront OfficeRoleReceptionistLocationsANEW Hotel Green Point

ContactThembi Ntshayi-ntshayiArea HR Officer – Support Office Human Resources

Click here to apply

Child Minder (Western Cape, Wilderness)

ANEW Resort Wilderness is seeking a caring and reliable Child Minder to join our team. The successful candidate will be responsible for ensuring the safety, well-being, and positive experience of children in our care. This role demands strong organisational skills, creativity, and a genuine passion for working with children in a hospitality environment.

The Successful Candidate will be based in Western Cape, George.

Strategic Purpose

To provide a safe, caring, and engaging environment for children of hotel guests, ensuring their well-being and entertainment while parents enjoy hotel facilities. The Child Minder will uphold ANEW Hotel’s standards of hospitality and service excellence.

Key Responsibilities

• Supervise and care for children in designated play areas or childcare facilities.
• Organize age-appropriate activities, games, and educational entertainment.
• Ensure the safety and security of all children at all times.
• Maintain cleanliness and hygiene in the play area and equipment.
• Communicate effectively with parents regarding their child’s activities and needs.
• Respond promptly to any emergencies or incidents, following hotel safety protocols.
• Keep accurate attendance records and incident reports.
• Collaborate with other hotel departments to enhance the family guest experience.

Qualifications & Skills

• Minimum of Grade 12 / Matric or equivalent.
• Childcare certification or relevant experience in child supervision preferred.
• First Aid and CPR certification (advantageous).
• Strong interpersonal and communication skills.
• Patient, responsible, and attentive to detail.
• Ability to work flexible hours, including weekends and holidays.

Mandatory Prerequisites:

• Clear criminal record (Police Clearance Certificate required).
• No record on the National Sex Offenders Register.
• Must pass a background check and reference verification.
• Demonstrated ability to manage stress and no history of anger management          issues.
• Physically and mentally fit to care for children.

Personal Attributes:

• Warm, friendly, and approachable demeanour.
• High level of integrity and professionalism.
• Ability to remain calm under pressure.

Working Conditions:

• Indoor playroom and outdoor activities areas
• Interaction with children of various ages and backgrounds.

DepartmentActivities & EventsRoleChild MinderLocationsANEW Resort Wilderness

ContactThembi Ntshayi-ntshayiArea HR Officer – Support Office Human Resources

Click here to apply

Handyman (Cape Town, Green Point)

Our Vision

At ANEW Hotels & Resorts, we believe in creating exceptional experiences for our guests through attention to detail and proactive care of our properties. As a Handyman, you play a crucial role in ensuring our guests enjoy a comfortable, well-maintained environment while supporting our team members in delivering excellence.

Position Overview

The Handyman is responsible for the preventative and corrective maintenance of all hotel facilities, ensuring both guest areas and back-of-house spaces meet ANEW’s high standards.

This role combines technical expertise with guest service excellence, contributing directly to our guests’ comfort and satisfaction.

The successful candidate will be based at Cape Town, Green Point.

Key Responsibilities

Guest Experience & Service

• Engage warmly with guests, demonstrating ANEW’s welcoming culture

• Respond promptly to maintenance requests through Infraspeak

• Maintain guest room readiness by completing preventative maintenance checks

• Ensure minimal disruption to guest experience when conducting repairs

• Proactively identify and address potential maintenance issues before they impact guest satisfaction

Technical Maintenance

• Monitor and manage daily tasks through Infraspeak, prioritizing based on guest impact and urgency

• Perform preventative maintenance on all hotel systems including:

   o Electrical systems (lighting, TV sets, refrigeration)

   o Plumbing (water systems, fixtures, drainage)

   o HVAC systems

   o Furniture and fixtures

   o Swimming pools and spa facilities

• Execute painting and general repairs throughout the property

• Maintain landscaping and grounds in collaboration with service providers

• Monitor and report on contractor work quality and compliance with service level

Agreements

Safety & Compliance

• Maintain a safe working environment following health and safety protocols

• Ensure proper storage and handling of tools, materials, and chemicals

• Conduct regular safety checks on equipment and facilities

• Monitor water quality and pressure systems (including Legionella prevention)

• Implement energy-saving practices across the property

Resource Management

• Maintain optimal inventory levels of maintenance supplies and tools

• Process maintenance requests through Infraspeak efficiently

• Submit and track purchase requests for required materials

• Ensure proper care and maintenance of tools and equipment

• Practice cost-effective solutions while maintaining quality standards

Required Skills & Attributes

• Strong technical skills in general maintenance and repairs, including basic electrical,  plumbing, and carpentry

• Experience with building maintenance and repair

• Excellent problem-solving and troubleshooting abilities

• Strong communication skills

• Commitment to guest service excellence

• Ability to work independently and as part of a team

• Painting skills

• Health and safety compliance

• Tool and equipment handling

• Basic HVAC system knowledge

Physical Requirements

• Ability to stand and walk for extended periods

• Capable of lifting up to 25kg when necessary

• Manual dexterity for operating tools and equipment

• Ability to work in various weather conditions

Our Commitment to You

As part of the ANEW family, you’ll receive:

• Comprehensive training and development opportunities

• A supportive team environment

• Recognition for excellence

• Growth opportunities within ANEW Hotels & Resorts

• A competitive benefits packageDepartmentMaintenanceRoleHandymanLocationsANEW Hotel Green Point

ContactThembi Ntshayi-ntshayiArea HR Officer – Support Office Human Resources

Click here to apply

Assistant Kitchen Manager (Cape Town, Green Point)

Strategic Purpose

ANEW Hotel Green Point is looking for an Assistant Kitchen Manager to Lead kitchen operations to deliver exceptional culinary experiences through consistent food quality, operational efficiency, and team excellence while maintaining the highest standards of food safety, cost control, and guest satisfaction.  

Key Responsibilities

Staff Management

• Coach, mentor, train, and supervise kitchen staff including sous chefs, cooks, and kitchen assistants
• Schedule shifts and delegate tasks effectively to optimize productivity
• Monitor staff performance and provide constructive feedback
• Conduct performance evaluations and development planning
• Implement training programs for culinary skills and safety protocols
• Foster a positive and collaborative kitchen environment
• Manage disciplinary actions when necessary
• Build team morale and maintain high engagement levels

Operations & Quality Control

• Ensure consistent food quality and presentation standards
• Maintain compliance with health and safety regulations
• Oversee food preparation and cooking processes
• Apply all Brand Standards as per SOPs
• Monitor kitchen workflow and efficiency
• Implement quality control systems
• Coordinate with restaurant management for service excellence
• Maintain recipe standardization and portion control

Inventory & Budgeting

• Manage inventory levels and order supplies as needed
• Monitor food costs and minimize waste through effective controls
• Work within budget constraints and optimize kitchen efficiency
• Negotiate with suppliers for optimal pricing and quality
• Track key performance indicators for cost management
• Implement inventory rotation systems
• Analyse usage patterns and adjust procurement accordingly
• Prepare cost analysis reports

Sanitation & Safety

• Enforce cleanliness and hygiene standards throughout kitchen operations
• Conduct regular inspections and maintain comprehensive records
• Ensure proper food storage and labelling protocols
• Implement HACCP principles and food safety management systems
• Coordinate equipment maintenance and cleaning schedules
• Monitor temperature controls and food safety procedures
• Train staff on safety protocols and emergency procedures
• Ensure compliance with local health department regulations

Communication & Collaboration

• Coordinate with front-of-house staff for smooth service delivery
• Communicate effectively with vendors and suppliers
• Report to upper management on kitchen performance metrics
• Support special events and catering requirements
• Participate in management meetings and strategic planning

Menu & Innovation Management

• Implement new recipes and cooking techniques
• Monitor food trends and guest preferences
• Conduct cost analysis for menu items
• Support promotional activities and special events
• Ensure menu compliance with dietary requirements
• Maintain recipe documentation and specifications

Administrative Management

• Maintain accurate records and documentation systems
• Prepare operational reports and performance metrics
• Manage kitchen equipment and maintenance schedules
• Ensure regulatory compliance and audit readiness
• Monitor labor costs and productivity measures
• Implement standard operating procedures
• Coordinate with other hotel departments

Required Skills

• Proven experience as a Kitchen Manager or similar role (minimum 5 years)
• Strong knowledge of food safety and sanitation standards
• Excellent leadership and organizational skills
• Ability to work in a fast-paced environment under pressure
• Culinary expertise and cooking techniques knowledge
• Financial management and cost control abilities
• Communication and interpersonal skills
• Problem-solving and decision-making capabilities
• Technology proficiency for inventory and reporting systems
• Physical stamina for kitchen operations

Performance Metrics

• Food quality consistency scores
• Food cost percentage targets
• Kitchen productivity measures
• Staff turnover and retention rates
• Health and safety compliance ratings
• Waste reduction achievements
• Guest satisfaction scores for food service
• Training completion rates
• Budget adherence
• Brand standards compliance
• Inventory accuracy levels
• Equipment maintenance standards

DepartmentFood & BeverageRoleSous ChefLocationsANEW Hotel Green PointEmployment typeFull-time

ContactThembi Ntshayi-ntshayiArea HR Officer – Support Office Human Resources

Click here to apply

We wish you all the best with your applications