To apply, click on the link at the end of the posts and all the best with your applications

Sales Consultant

Job Description

Department: Distribution – Retail Channel
Reports to: Regional Team Lead
Location: Dis-Chem Stores – Nationwide

Welcome to the frontline of protection. At Dis-Chem Life, we are doing it differently.
We are putting Sales Consultants inside the busiest health and wellness stores in South Africa.

We are looking for skilled Sales Agents nationally, to be placed in retail stores where thousands of people walk in every day, seeking care, support, and solutions.

Access to real people, in real life, real moments with real needs, standing a few metres away. And that’s where you come in.

 
Summary of the Role

To connect with customers in-store, in real time, and provide tailored financial solutions that meet their immediate and long-term needs. As a Dis-Chem Life sales Consultant, you will turn everyday store visits into meaningful conversations that protect lives, build trust, and grow our business.

Key Responsibilities

• Engage directly with walk-in customers in a retail environment to identify their needs and introduce Dis-Chem Life’s insurance and financial products.
• Deliver compliant, needs-based financial advice face-to-face.
• Build trust and long-term relationships with customers by demonstrating product value and relevance to their life stage.
• Consistently achieve sales targets and conversion metrics in a high-traffic retail setting.
• Maintain up-to-date product knowledge, compliance, and FSCA regulatory requirements.
• Represent Dis-Chem Life with professionalism and approachability, reinforcing our reputation for care and expertise.
• Keep accurate records of client interactions and complete all required documentation in line with compliance standards.

 Benefits

• Salary, plus rich commission structure
• You are not behind a desk. You are on the floor, engaging people who are already in a mindset of looking after themselves and their loved ones.
• Built-in opportunity. Thousands of potential customers walk past you daily no cold calling, just warm, in-person connections.
• The retail advantage. Leverage the trust and footfall of South Africa’s busiest health and wellness stores to accelerate the growth your client base.
• Access to marketing, product, and operational support

 Requirements

• Matric (National Senior Certificate) (Required)
• Post Matric qualification, Diploma or Degree in a relevant field (e.g., FMCG, Retail, Business, or related) (Advantageous)
• If previously registered on a License, Hold Fit & Proper status
• Minimum 2–4 year’s experience in either an advice-giving role within insurance or financial services, or in a high-traffic retail environment (FMCG, automotive, or similar)
• Proven track record in face-to-face client engagement and sales performance
• Strong interpersonal and listening skills, with the ability to simplify complex financial concepts for customers
• Ability to work retail hours, including weekends and public holidays as required
• Reliable transport to and from your allocated store

Click here to apply

Financial Advisor – Activations

Job Description

Purpose of the Role:

To wow our customers at every interaction by building genuine trust and delivering exceptional client engagements. The Financial Advisor (Activations) provides exceptional client value through advanced financial advice that blends deep technical expertise with an innovative, high-volume, relationship-first approach. Operating at the forefront of a new advisory model powered by the Dis-Chem Life ecosystem, you will educate, inspire, and empower customers across diverse markets by offering tailored life and risk protection products that are accessible and valuable to all, not just those who can afford them. This role delivers measurable impact on financial literacy, protection, and long-term security by transforming financial advice into an inclusive, empowering experience that makes protection understandable, relatable, and genuinely impactful across South Africa’s diverse communities.

Role Summary:

This is not traditional financial advising this is financial advising reimagined. Our Financial Advisor (Activations) are seasoned professionals who combine the discipline of regulatory excellence with the agility of modern sales engagement. You will have access to:

• Exclusive lead pipelines from Dis-Chem employees, suppliers, warehouses, and customer base
• Cutting-edge tech tools, including a seven-minute sign-up process and integrated underwriting
• National roadshow access, placing you in front of ready-to-engage audiences

You will move seamlessly between mass market and high-net-worth conversations, adapt to diverse LSMs, and command rooms with authority, speaking to groups of employees, suppliers, or potential customers. This is high-trust, high-volume, high-impact advisory work.

Benefits:

• Salaried position plus rich commission structure, competitive earnings with no cap for top performers
• Exclusive access to the Dis-Chem Life ecosystem, leads, data, and networks ready for conversion
• Tech-enabled client onboarding and underwriting to reduce admin and accelerate results
• Platform to deliver financial literacy education at scale
• Fully supported marketing, events, and engagement opportunities
• National travel and high-profile speaking opportunities to position you as a thought leader
• Performance recognition and career advancement opportunities

Key Responsibilities:

• Deliver tailored financial advice across life risk, and mass market product lines
• Apply advanced sales techniques including sales funnel management, consultative selling, objection handling, and closing strategies
• Host group presentations and public speaking engagements for employees, customers, and suppliers
• Build rapid rapport and trust with diverse audience types, from mass market to C-suite
• Leverage Dis-Chem Life’s lead channels and customer networks to drive consistent acquisition
• Maintain fit and proper status and ensure all COB/CPD requirements are current
• Travel nationally for roadshows, activations, and client engagements
• Translate complex financial concepts into simple, relatable solutions
• Collaborate with the distribution team to innovate client acquisition and education strategies
• Consistently meet and exceed prescribed KPI, sales, and compliance standards
• Contribute to Dis-Chem Life’s reputation as a customer-first, high-integrity financial services provider

Soft Skills:

• Highly confident, self-driven, and commercially astute
• Extroverted with strong public speaking presence
• Compassionate, empathetic, and culturally aware in client interactions
• Proactive opportunity-seeker with exceptional adaptability
• High energy, resilient, and comfortable with frequent change
• Collaborative team player who thrives in a high-performance culture

Technical Skills:

• Strong knowledge of life risk products and mass market solutions
• Expertise in selling methodologies, sales funnel optimisation, lead qualification, closing skills, and trust-building at scale
• Proficiency in lead conversion strategies for high-volume and diverse market segments
• Skilled in delivering financial literacy education to varied audiences
• Comfortable engaging across multiple LSM levels, from entry-level earners to executives

Experience:

• Minimum 2–3 years as a licensed Financial Advisor
• Proven success in both individual life risk products as well as mass market product lines
• Track record of building and maintaining a profitable client book
• Demonstrated ability to deliver impactful group presentations and public engagements

Requirements and Qualifications

• RE5 certified
• Fully licensed and not under supervision
• Recognised FSCA-approved qualification
• Matric or equivalent
• Fit and Proper status maintained at all times
• COB/CPD requirements fully up to date
• Multilingual preferred: Zulu, English, and Afrikaans
• Representative of South Africa’s demographic diversity
• Own reliable transport (for national travel)

Click here to apply

Underwriting Assessor

Job Description

Purpose of the Role:

At Dis-Chem Life, we understand that underwriting is more than a tick-box exercise it is a critical decision-making function that balances risk, responsibility, and fairness.

The Underwriting Assessor is central to this Function.

As our Underwriting Assessor, you are trusted to assess, analyse, and finalise life insurance applications using Dis-Chem Life’s underwriting rules, risk philosophy, and digital tools.

You will interact directly with intermediaries, reinsurers, and internal teams, applying judgement and precision to every case.

Whether it’s medical disclosures, financial capacity, or occupational risk, your decisions help shape the quality of our book and our reputation.

This role demands analytical strength, strong communication, and a commitment to fair and compliant underwriting.

It’s about making the right call and standing by it.

Role Summary

The Underwriting Assessor is responsible for assessing individual life applications for both personal and business protection products. The role evaluates disclosures and supporting documents to determine insurability, using a combination of digital tools, manual decisioning, and reinsurance consultation.

The Underwriting Assessor ensures underwriting decisions align with Dis-Chem Life’s risk philosophy, operational turnaround standards, and compliance expectations. This individual is a key support to the sales and QA teams and serves as the first point of contact for underwriting escalations and queries.

Benefits:

• Be part of a high-integrity team focused on delivering quality and fairness in every decision.
• Gain exposure to AI-led underwriting and work directly with reinsurers on complex case assessments.
• Competitive salary and opportunities for professional development within a fast-scaling insurer.

Key Responsibilities:

Underwriting Risk Assessment

• Independently assess and finalise life insurance applications in line with Dis-Chem Life’s underwriting policies and delegated authority limits.
• Evaluate all core risk components including medical disclosures, financial standing, occupational and territorial risk, lifestyle indicators, and insurability history.
• Apply appropriate underwriting loadings, exclusions, postponements, or declines in line with underwriting guidelines and reinsurer mandates.
• Maintain high standards of accuracy, clarity, and auditability in all case decisions and notes.

Operational Excellence

• Finalise underwriting decisions within defined service level agreements
• Accurately update internal systems, load decisions, and apply underwriting codes where applicable.
• Monitor and manage your own work queue in accordance with turnaround standards, complexity, and escalation procedures.
• Support audit readiness and participate in quality assurance reviews or calibration sessions.
• Maintain accurate records for internal quality checks and external audits.

Stakeholder Support & Escalation Handling

• Provide support to the Sales, Broker, QA, and Admin teams by responding to underwriting queries.
• Participate in training initiatives and present underwriting-related content to internal teams when required.
• Act as the first-line point of escalation for complex cases and policy rule interpretations.

Digital Underwriting & Systems Contribution

• Operate within and provide feedback on the digital underwriting platform and rule engine.
• Identify rule logic gaps, edge cases, or system errors that need escalation or revision.
• Support system testing and enhancement initiatives to improve STP (Straight-Through Processing) rates.

Technical Skills:

• Deep understanding of life underwriting principles including medical, financial, and lifestyle risk assessment.
• Proficient in underwriting across income protection, funeral, and business life cover.
• Familiar with reinsurer communication protocols and facultative referral standards.
• Comfortable navigating digital underwriting systems and working in tech-enabled environments.
• Sound knowledge of relevant legislation (FAIS, POPIA, TCF, and insurance-related compliance).

Soft Skills:

• Applies rigorous checks when assessing documents, disclosures, and system entries.
• Stands by underwriting calls with clarity and consistency.
• Able to simplify technical explanations for both internal and external audiences.
• Acts with fairness, impartiality, and full responsibility for risk decisions.
• Thrives in a hybrid, fast-paced, AI-enhanced underwriting environment.
• Understands the importance of supporting Sales and QA while upholding risk principles.

Experience:

• Minimum 3–5 years’ experience as a Life Underwriter (retail or business).
• Experience in Underwriting Personal and Business Protection Products
• Experience in AI/digital underwriting environments is advantageous.
• Previous support or collaboration with Sales, QA, or Broker channels is beneficial.

Qualifications:

• Matric/Grade 12 – Essential
• Diploma/Degree in Medical, Financial, or Insurance-related field – Advantageous
• FAIS-compliant or working towards RE5 – Advantageous

Click here to apply

Actuarial and Data Delivery Lead

Job Description

Purpose of the Role:

At Dis-Chem Life, delivering complex actuarial, data, and AI projects on time requires more than technical expertise – it requires orchestration, clarity, and structure. As our Actuarial and Data Delivery Lead, you will ensure efficient, on-time delivery of all projects by providing structured project management, cross-team coordination, proactive prioritisation, and clear visibility of progress and dependencies.

The Actuarial and Data Delivery Lead will serve as the operational backbone that enables highly technical teams to focus on their specialist expertise while ensuring predictable, coordinated, and strategically aligned delivery across the business.

Your mission: to act as the central point of orchestration between technical teams (Actuarial, Data, Developers), business stakeholders, and supporting functions (Marketing, Legal, Finance) – ensuring deadlines are met, dependencies are managed, and projects deliver measurable business value.

Role Summary:

The Actuarial and Data Delivery Lead is responsible for owning the full project lifecycle from initiation to delivery across all actuarial, data, and AI initiatives. The Actuarial & Data Delivery Lead will create detailed project plans, manage risks and dependencies, facilitate cross-functional collaboration, and provide transparent reporting on progress, blockers, and delivery timelines to senior stakeholders.

To succeed, you must be highly proficient in project management methodologies, stakeholder management, prioritisation frameworks, and cross-functional coordination. You will take full ownership of project delivery, deadline adherence, resource allocation, and governance – ensuring projects are completed on time, within scope, and aligned to business priorities.

This role demands an exceptional communicator with strong organisational skills, the ability to influence without authority, and experience managing multiple complex projects in technical, data-heavy, or actuarial environments.

Benefits:

• Competitive Salary
• Opportunity to shape project delivery standards and governance across the business
• Work at the intersection of Actuarial, Data Science, AI, and Business – exposure to cutting-edge technical work
• Access to project management training, certifications (PMP, Agile), and professional development
• Lead high-impact initiatives that directly influence business outcomes and strategic priorities
• Work with visionary leadership in a fast-paced, multi-disciplinary environment where your impact is visible
• Flexible working hours with hybrid options

Key Responsibilities:

• Project Planning and Execution
• Own the full project lifecycle from initiation through to delivery and post-implementation review
• Create and maintain detailed project plans, timelines, deliverables, and RACI structures
• Track progress and proactively manage risks, issues, dependencies, and blockers
• Run project stand-ups, review sessions, and post-implementation retrospectives
• Ensure projects are delivered on time, within scope, and aligned to business priorities
• Prioritisation and Workload Management
• Develop prioritisation frameworks based on business value, risk, regulatory impact, and resource availability
• Work with department heads to allocate workloads transparently and effectively
• Ensure teams are not overloaded and capacity constraints are managed proactively
• Maintain clear visibility of all projects with transparent status reporting
• Balance competing priorities and negotiate realistic timelines with stakeholders
• Cross-functional Coordination
• Facilitate collaboration across Actuarial, Data, Developers, Finance, Legal, Compliance, and business units
• Ensure alignment between technical teams and non-technical stakeholders
• Manage expectations and ensure clarity of scope, responsibilities, and deliverables
• Stakeholder Engagement and Communication
• Provide regular reporting on progress, risks, dependencies, and blockers to senior leadership
• Communicate timelines and impacts clearly to business owners and technical teams
• Act as the primary liaison for all project-related queries and escalations

 Delivery Governance and Quality Assurance

• Establish and enforce consistent project management standards and documentation
• Support regulatory and audit requirements by ensuring traceability and documentation completeness
• Drive continuous improvement of project delivery workflows and methodologies

 Deadline Management and Accountability

• Ensure deadlines are realistic, negotiated with stakeholders, and adhered to
• Identify early warning signs of slippage and intervene decisively with corrective action
• Hold teams accountable in a supportive, structured manner that maintains morale and performance

Soft Skills:

• Exceptional communication and stakeholder management across technical and non-technical audiences
• Highly organised with strong attention to detail and structured approach to work
• Ability to translate complex technical work into clear business updates and vice versa
• Strong problem-solving, negotiation, and facilitation capabilities
• Able to manage multiple simultaneous projects under pressure with competing priorities

Technical Skills:

Essential:

• Strong project management experience, ideally in technical, data-heavy, or actuarial environments
• Understanding of data science, analytics, actuarial modelling, or technical development workflows
• Proficiency with PM tools (Jira, Trello, Monday.com, MS Project, Azure, or similar)
• Familiarity with Agile and Waterfall methodologies
• Experience establishing and enforcing project management standards and documentation

 Beneficial:

• Project management certification (PMP, PRINCE2, Agile/Scrum Master) advantageous
• Experience in financial services, insurance, or regulated industries
• Background in actuarial, data science, or AI project delivery
• Familiarity with data pipelines and analytics integrations for downstream consumers
• Understanding of financial services domains or actuarial/data integrations

Experience:

• 4-8+ years project management experience in technical, data, or actuarial environments
• Proven track record delivering complex projects on time with multiple stakeholders and dependencies
• Experience managing projects in financial services, actuarial domains, data/analytics, or technology preferred
• Demonstrated ability to manage multiple simultaneous projects in fast-paced environments
• Experience facilitating cross-functional collaboration across technical and non-technical teams

 Qualifications:

• Bachelor’s degree in Business, Engineering, Computer Science, or related field (or equivalent experience)
• Project management certification (advantageous)

Click here to apply

Group Claims Team Leader

Job Description

Purpose of the Role:

At Dis-Chem Life, claims are the heart of our business – the moment when our promise becomes real. This is not a transactional role. It is the embodiment of trust, accountability, and operational excellence at scale.

The Group Claims Team Leader is responsible for the end-to-end management, governance, and performance of the claims function for Dis-Chem Life Group benefits. This role ensures that every claim is handled fairly, efficiently, compliantly, and consistently – while driving automation, customer experience excellence, and continuous improvement across the entire claims team.

Your mission: to build and lead a high-performing claims operation that balances compassion with compliance, speed with accuracy, and customer trust with fraud vigilance. You will shape processes, mentor teams, deliver insights, and protect the integrity of our claims promise.

Role Summary:

This role is responsible for leading the claims team, overseeing all group claims assessments, and ensuring operational excellence in claims processing, governance, and stakeholder engagement. The Group Claims Team Leader will manage claims assessors, streamline workflows, ensure regulatory compliance, and drive continuous improvement across the claims function.

To succeed, you must be both strategically minded and operationally excellent – able to lead people, manage complex stakeholder relationships, interpret policy with precision, and balance empathy with accountability. You will own claims performance metrics, monthly reporting, fraud detection protocols, and the development of your team.

This is a leadership role for someone who thrives in high-volume, high-stakes environments and can elevate claims operations across our business. 

Benefits:

• Competitive Salary
• Opportunities to grow within a fast-scaling insurance business
• Potential to progress into senior leadership roles as the company evolves
• Access to ongoing training and development programs to build claims and leadership expertise
• Exposure to modern claims management systems and tools
• Be part of shaping the claims function of a growing life insurance company
• Flexible working hours with hybrid options
• Visionary Leadership

Key Responsibilities:

Enhancing the Group claims management framework by: 

• Streamlining claims processing, ensuring efficiency and accuracy 
• Managing Group claims assessors and overseeing the decision-making on Group claims 
• Monthly reporting on Group claims, trends and key findings 
• Robust documentation and record keeping for meticulous record management 
• Stakeholder engagement with internal teams, Group Human Resources departments and external vendors, including reinsurers and underwriters 
• Lead and mentor claims teams 
• Foster a culture of accountability, professionalism and customer empathy 
• Ensure all compliance, regulatory and contractual governance standards are met and exceeded  

Soft Skills:

• Demonstrates high empathy and emotional intelligence, providing compassionate support to grieving clients while maintaining professional composure
• Strong leadership and people management skills with ability to develop and motivate teams
• Maintains strong attention to detail, ensuring accuracy in claims assessment and documentation
• Communicates clearly and sensitively, both verbally and in writing, explaining processes and outcomes to clients and stakeholders
• Remains resilient under pressure, managing high volumes of claims without compromising quality
• Exhibits integrity and ethical decision-making in all claims-related activities

Technical Skills:

• Solid knowledge of insurance principles claims processes, and policy wordings
• Proficiency in claims management systems and Microsoft Office Suite
• Ability to accurately calculate claim benefits and apply policy conditions
• Working knowledge of regulatory frameworks (FSCA, TCF, POPIA)
• Strong fraud awareness and escalation judgment

Experience:

• 5 – 8 years’ experience in group risk benefits claims or group claims 
• Strong track record in working in a high-volume claim’s environment
• Hands-on experience with policy interpretation, exclusions, and regulatory compliance
• Exposure to fraud investigation or fraud detection in insurance (advantageous)

Qualifications:

• Matric (Grade 12) required.
• Diploma or degree in Insurance, Finance, or related field advantageous.
• Relevant insurance/claims certifications or FAIS compliance (advantageous)
• Clear credit and criminal record

Click here to apply

Underwriting Administrator

Job Description

Purpose of the Role:

The Underwriting Admin plays a critical role in supporting Dis-Chem Life’s underwriting team to deliver seamless, accurate, and client-focused service. This role ensures that insurance applications are processed efficiently, risk is evaluated correctly, and underwriting decisions are clearly presented to clients.

Through organized, detail-oriented, and professional support, the Underwriting Admin enables the underwriting team to manage risk effectively while enhancing the client experience. The individual in this role will also actively engage with clients, schedule medical assessments, and communicate underwriting outcomes with clarity and confidence, helping to turn technical decisions into understandable, actionable advice.

Success in this role is measured by accuracy, timeliness, client satisfaction, and adherence to regulatory and company standards, as well as the ability to support a smooth underwriting process from start to finish.

Role Summary

The Underwriting Admin is responsible for the end-to-end administrative support of the underwriting team. This includes preparing and maintaining underwriting data, scheduling medical assessments, liaising with clients and agents, and presenting underwriting decisions in the form of quotes. The role requires strong attention to detail, clear communication, and the ability to work independently while collaborating closely with internal teams.

This position is central to ensuring that clients feel supported and confident in their insurance journey, while underwriting operations remain efficient, compliant, and high-quality.

Benefits:

• Purpose-driven role with direct impact on client experience and underwriting outcomes
• Exposure to a growing financial services organization with strong regulatory focus
• Opportunities to develop expertise in underwriting processes and client engagement
• Collaborative, high-performance team environment with coaching and growth opportunities
• Training to strengthen technical, regulatory, and interpersonal skills, and client communication

Key Responsibilities

Underwriting Administrative Support

• Perform administrative duties to support underwriting workflows
• Maintain accurate, up-to-date underwriting data and records
• Monitor application progress and escalate issues as required

Client and Provider Coordination

• Contact clients and schedule medical appointments with 3rd party providers
• Communicate with clients and agents to gather all necessary information
• Ensure smooth client experience through clear, professional communication

Presentation and Promotion of Underwriting Decisions

• Present underwriting decisions and quotes to clients in a confident, RE5-compliant manner
• Explain decisions clearly, addressing client questions while maintaining professionalism
• Act as the bridge between the underwriting team and the client, ensuring decisions are understood and actionable

Collaboration and Process Improvement

• Work closely with internal departments to ensure timely and accurate processing of applications
• Identify process gaps and recommend improvements to enhance efficiency and client experience
• Support the underwriting team in achieving operational targets and compliance standards

Skills and Experience:

• RE5 certification (Advantageous)
• 2–3 years’ experience in administrative or underwriting support roles
• Strong analytical, problem-solving, and organizational skills
• Excellent written and verbal communication
• Proficiency in Microsoft Office Suite
• Ability to work independently and as part of a team
• Experience in client engagement or financial services advantageous

Soft Skills:

• High attention to detail and accuracy
• Professional, confident, and client-focused
• Empathetic and solution-oriented
• Ability to prioritize multiple tasks and manage deadlines
• Collaborative and proactive team player
• Committed to delivering a positive client experience while maintaining compliance.

Qualifications:

• High School Certificate or equivalent (essential)
• RE5 certification (Advantageous)
• Experience in financial services or insurance administration preferred

Click here to apply

Client Services Agent

Job Description

Purpose of the Role:

This role exists to create meaningful, memorable experiences for every customer who reaches out for support.

As part of the client journey, the Client Services Consultant plays a critical role in turning moments of uncertainty into moments of care where queries are resolved with warmth, service is delivered with intention, and every conversation is an opportunity to deepen trust.

Each interaction is a chance to create a WOW experience, one that leaves customers feeling heard, supported, and confident that they are in safe hands. This is where service becomes more than a task, it becomes part of a promise kept.

Role Summary

The Client Services Consultant is responsible for handling a wide range of customer interactions from resolving queries and updating policies to guiding clients through important changes in their lives. This role demands strong communication skills, attention to detail, and the ability to stay calm and solution-focused, even under pressure.

This role demands an individual who can confidently navigate systems and procedures while never losing sight of the human on the other side of the call. Success in this role means delivering service that is fast, accurate, and deeply personal, creating the kind of experience that keeps customers on our book and builds lasting trust in the Dis-Chem Life brand.

This is a high-touch, high-trust role that demands emotional maturity, strong communication skills, and the ability to thrive in a dynamic, fast-paced environment.

Benefits:

• A purpose-led role where your work truly impacts people’s lives.
• A supportive team culture that celebrates care, integrity, and performance.
• Opportunities to grow your career in a fast-scaling business.
• Training, tools, and development that set you up for success.

Key Responsibilities

• Deliver Exceptional Client Service – Engage with clients across multiple touchpoints (phone, email, digital) with empathy, clarity, and professionalism. Ensure every interaction leaves the client feeling heard, supported, and confident in our brand.
• Resolve Queries with Ownership and Urgency – Accurately resolve a wide range of client requests, including policy updates, benefit queries, billing issues, product clarifications, and escalations within agreed service levels and in alignment with compliance standards.
• Act as a Trusted Guide Throughout the Customer Lifecycle – Support clients through key life events by proactively advising them on policy changes, available benefits, and relevant product upgrades.
• Create WOW Moments Consistently – Go beyond transactional service. Surprise and delight clients by anticipating their needs, following up without being prompted, and showing real care in the small moments that matter.
• Protect the Customer and the Brand – Act as a guardian of Treating Customers Fairly (TCF) principles, ensuring that all interactions are ethical, transparent, and in the customer’s best interest. Always seek solutions that are sustainable and customer centric.
• Maintain Accurate Records and Admin Discipline – Capture all client interactions clearly, completely, and accurately in the CRM/system of record. Ensure every touchpoint is traceable and meets internal QA and compliance requirements.
• Collaborate Across Teams for Seamless Resolution – Work closely with other internal teams (Claims, Underwriting, Sales, QA, Product) to ensure clients receive joined-up, timely responses — without needing to repeat themselves or feel passed around.
• Balance Quality with Performance Targets – Deliver consistently high service scores (CSAT, NPS) while also achieving key productivity metrics (first-call resolution, response times, call handling volumes). Know how to move fast without losing the human touch.
• Continuously Improve the Client Experience – Identify pain points, recurring issues, or broken processes and escalate these insights for product, process, or training improvement. Be a voice for the customer internally.
• Uphold Our Brand Values in Every Interaction – Embody Dis-Chem Life’s values of care, integrity, performance, and accountability, always representing the brand with pride and purpose.

Soft Skills:

• Warm, caring nature and strong customer empathy.
• Self-motivated, energetic, and target-driven.
• Demonstrates ownership and takes initiative.
• Detail-oriented and organised, with a high standard of professionalism.
• Strong judgment and decision-making skills.
• Emotionally mature with an “owner mindset”.
• Resilient and able to adapt to change.
• Team player who promotes energy, values, and positive culture.

Skills and Experience:

• 2–3 years customer service or call centre experience in insurance or financial services.
• Excellent verbal and written communication skills.
• Outstanding customer service skills and a genuine passion for helping others.
• Ability to remain calm and professional under pressure.
• Strong listening, problem-solving, and analytical skills.
• Time management skills and ability to multitask in a fast-paced environment.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Must be bilingual.
• Reliable transport (required for shifts and alternate Saturdays).

Qualifications:

• Matric
• Clear credit and criminal record.
• FAIS accreditation or RE5 certification is an advantage.

Click here to apply

In-Store Financial Advisor Team Leader

Job Description

Purpose of the Role

At Dis-Chem Life, we are passionate about helping customers access financial solutions that fit their lives. Our Instore Financial Advisors are at the heart of this mission, bringing expert guidance, human connection, and tailored insurance solutions to our customers within Dis-Chem stores.

As the Team Leader, you will be responsible for leading, coaching, and motivating a team of Instore Financial Advisors to deliver exceptional customer experiences, meet sales targets, and uphold compliance standards. You will create an environment where advisors can thrive, balancing people leadership, operational excellence, and hands-on support to ensure every advisor can succeed and every customer receives trusted advice.

This is a role for a leader who is customer-obsessed, and passionate about growing people and performance.

Role Summary

The Team Leader will oversee daily operations of a team of Instore Financial Advisors across assigned Dis-Chem stores. You will manage sales performance, compliance, customer service, and team culture, ensuring alignment with Dis-Chem Life’s values and objectives.

Benefits

• Career growth opportunities within Dis-Chem Life.
• Exposure to South Africa’s largest retail pharmacy and insurance ecosystem.
• Inclusive, supportive culture with a focus on growth and development.

Key Responsibilities

Team Leadership and Coaching

• Lead, mentor, and inspire a team of Instore Financial Advisors.
• Conduct regular performance check-ins, providing coaching and support to drive growth.
• Foster a culture of accountability, collaboration, and continuous improvement.

Sales and Customer Outcomes

• Drive achievement of individual and team sales targets.
• Monitor key performance metrics (conversion rates, productivity, customer satisfaction).
• Support advisors in handling escalated customer queries and complex cases.

Compliance and Quality Assurance

• Ensure all advisors operate in line with FAIS, FICA, TCF, and other regulatory frameworks.
• Monitor adherence to Dis-Chem Life’s policies, processes, and ethical standards.
• Conduct spot checks and audits to ensure compliance and accuracy in documentation.

Operational Management

• Oversee scheduling, coverage, and productivity across stores.
• Provide weekly and monthly performance reports to Regional Sales Manager.
• Collaborate with HR, Training, and Compliance teams to address gaps and upskill advisors.

People and Culture

• Build team morale through recognition, motivation, and open communication.
• Identify training needs and coordinate with the Training team.
• Act as a role model for Dis-Chem Life values in all interactions.

Technical Skills

• Strong knowledge of retail financial products (life, funeral, credit life, etc.).
• Understanding of FAIS, FICA, TCF, and insurance compliance requirements.
• Strong reporting and MS Office / CRM system proficiency.

Soft Skills

• Inspirational leader and coach.
• Excellent communicator with strong interpersonal skills.
• Commercially astute with a focus on results.
• Problem-solver who thrives under pressure.
• High levels of integrity, professionalism, and accountability.

Experience

• 3–5 years’ experience in financial advisory or insurance sales.
• Minimum 2 years in a team leader/supervisory role.
• Proven track record of meeting and exceeding sales targets.
• Experience in a retail environment advantageous.

Qualifications

• Relevant financial/insurance qualification (NQF 5 or higher in Financial Services).
• RE5 (Regulatory Exam) certification required.
• FAIS-compliant.
• Additional leadership/management training advantageous.

Click here to apply

Lead Warmer

Job Description

Purpose of the Role:

The Lead Warmer plays a crucial role in Dis-Chem Life’s customer acquisition engine by ensuring every lead is engaged, qualified, and transitioned to the sales team with accuracy, speed, and professionalism. This role sets the tone for the customer’s first experience with Dis-Chem Life, building trust, uncovering needs, and ensuring each potential client receives exceptional, human-centred engagement from the very beginning.

Role Summary

The Lead Warmer is responsible for contacting new leads, establishing rapport, conducting needs-based pre-qualification, and routing high-quality leads to the sales team. This role requires strong communication skills, disciplined call routines, accurate data capture, and the ability to engage customers confidently while representing the Dis-Chem Life brand.

The successful candidate will be energetic, professional, organised, and driven by meaningful customer engagement. This role thrives in a fast-paced environment, requires resilience and a positive attitude, and demands someone who can manage high volumes without compromising quality. Success is measured by contact rate, quality of lead notes, pre-qualification accuracy, professionalism in customer interaction, and overall contribution to conversion.

Benefits:

• Purpose-led role that plays a direct part in helping families protect their futures.
• Supportive, high-energy team environment with coaching and development.
• Opportunities to build strong customer engagement and communication skills.

Key Responsibilities

Lead Engagement and Pre-Qualification

• Contact all new leads within defined SLA timeframes (speed-to-lead).
• Engage customers using warm, professional, and needs-focused conversation.
• Pre-qualify customers using a structured framework to assess interest, need, and eligibility.
• Accurately capture all customer information and conversation notes into our system.
• Identify high-potential leads and transfer/escalate them
• Ensure every customer receives an excellent first impression of Dis-Chem Life.

Data Accuracy and Systems Management

• Update lead statuses in real time to support forecasting and pipeline management.
• Ensure accurate call outcomes and complete, quality notes on every record.
• Identify duplicate, invalid, or incomplete leads and flag them
• Maintain data integrity and follow all internal processes and controls.

Customer Experience

• Handle queries with patience, empathy, and clear communication.
• Provide accurate information about Dis-Chem Life products and processes.
• Demonstrate professionalism in every interaction
• Manage objections gracefully and uphold the brand standard at all times.

Performance and Operational Discipline

• Meet daily/weekly call targets, contact rate expectations, and lead progression KPIs.
• Follow structured call flows while still delivering a warm, human experience.

Compliance

• Operate within FAIS, Treating Customers Fairly (TCF), and internal compliance guidelines.
• Maintain confidentiality of customer information and uphold data protection standards.

Soft Skills:

• Exceptional communication and active listening skills.
• Warm, engaging phone presence.
• High emotional intelligence and empathy.
• Strong organisational and multitasking ability.
• Resilience and ability to bounce back in high-volume environments.
• Ability to stay calm under pressure and handle objections professionally.
• Consistency, discipline, and reliability.
• Driven by targets, quality, and customer experience.
• Collaborative team player with a positive, solutions-driven attitude.

Skills and Experience:

• 1–2 years’ experience in a call centre, sales support, customer service, or telesales role.
• Experience in life insurance, financial services, or a lead generation environment advantageous.
• Comfortable working with CRMs, call centre systems, or lead management tools.
• Strong typing, data capturing accuracy, and administrative discipline.
• Experience working with targets and structured processes.

Qualifications:

• Matric / Grade 12 (essential).
• Clear Criminal and Credit Record (essential).
• FAIS Fit & Proper status advantageous but not required.

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Insurance Sales Manager

Job Description

Company: Dis-Chem Life
Position: Sale and Operations Manager (Advisors)
Location: Johannesburg, South Africa
Reports to: Head of Distribution  

Purpose of the Role:

Driving Distribution Excellence: As a sales and operations manager, you will spearhead the deployment of financial advisors nationwide, executing robust distribution strategies for maximum market impact. Collaborating closely with the Sales Executive and COO, your mission is to achieve operational excellence and drive growth.

Role Summary

Partnering with the sales executive and COO, you will assist in overseeing the sales operations, drive strategic initiatives, and ensure successful implementation of our Nationwide Mass Distribution strategies to achieve business objectives. This role requires a dynamic leader with strong analytical skills, a deep understanding of sales processes, and the ability to inspire and manage a diverse sales team.

Key Responsibilities

• Oversee team leaders and financial advisors, ensuring alignment with company goals and objectives.
• Provide leadership and direction to the distribution team, driving high performing and productive teams.
• Develop and implement action plans to address performance gaps.
• Collaborated with internal teams to enhance training programs for financial advisors
• Monitor and analyze key performance indicators (KPIs) to evaluate the effectiveness of distribution activities.
• Identify areas for improvement and implement corrective actions as needed to drive performance.
• Leverage technology solutions to streamline distribution processes, enhance efficiency, and improve data visibility and reporting capabilities.
• Asses risks associated with Distribution operations and develop strategies to mitigate them effectively.
• Ensure compliance with regulatory requirements are upheld.
• Prepare and present reports to senior management on distribution activities and performance.
• Present compelling business cases and data – driven insights to demonstrate the value and impact of distribution strategies on overall company objectives.
• Build strong relationships with senior stakeholders, fostering trust and credibility to facilitate decision making and secure buy in for key distribution initiatives.
• Champion a culture of transparency, collaboration, and accountability across all levels of the organisation, ensuring alignment and commitment to distribution goals and priorities.

Qualifications and Experience

• Bachelor of Commerce Degree or equivalent
• Minimum of 4 years of experience in a similar role, with a proven track record of success in managing teams and mass distribution rollout.
• Strong Leadership and Management skills, with the ability to build relationships with internal and external stakeholders.
• Strategic Thinker with the ability to develop and implement innovative distribution strategies.
• Knowledge of the insurance industry and regulatory requirements.

Click here to apply

We wish you all the best with your applications