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Assistant Company Secretary (Gaborone)
Reference Number
ACS001
Description
Core Accountabilities and Responsibilities
- Board and Committee Governance: Coordinate meetings, prepare Board packs, draft minutes, maintain registers, ensure compliance
- Board Facilitation: Support Board Members, coordinate logistics, onboarding, and evaluations
- Governance Support: Assist in governance frameworks, policies, and tracking resolutions
- Administrative Support: Manage documentation, departmental reporting, scheduling, and filing systems
- Reporting: Prepare governance reports and assist with Annual Report
- Ethics and Compliance: Support ethical conduct and governance training
UNDERTAKE OTHER RELATED ACTIVITIES AS DIRECTED BY HEAD LEGAL AND BOARD SECRETARY, AND MANAGER LEGAL & GOVERNANCE
Requirements
Qualifications
- Diploma in Law, Corporate Governance, Secretarial Services, Business Administration or equivalent.
- Professional certification in Corporate Governance or Company Secretarial Practice is highly preferred
Experience:
- Four (4) years minimum experience in a Company Secretarial or Corporate Governance roles within a regulated environment.
Competencies:
- Corporate governance knowledge
- planning and coordination
- attention to detail
- discretion
- stakeholder management
- communication
- administrative efficiency
Click here to apply
Analyst Strategy (Gaborone)
Reference Number
AS001
Description
Core Accountabilities and Responsibilities
- Conduct industry and policy research that support the development, review and alignment of the organisation’s strategy by advising the Head, SCX on relevant internal and external factors that could impact on the operations.
- Liaise with Departments and assess strategic and operational performance against planned. Investigate underlying issues and draft reports on compliance and variances against organizational strategy and annual plan.
- Support the Head, SCX with the development of mitigations to minimise variance against organisational strategy.
- Work with Head, SCX to develop monitoring tools and dashboards for strategy and business improvement initiatives
- Apply monitoring tools and dashboards to assess performance of strategic and business improvement initiatives and draft reports of progress for Head, SCX
- Utilise qualitative and quantitative research methodologies to ensure the delivery of quality, reliable and scientifically sound data for assessing organisational performance (people, processes and technology) and monitoring corporate performance improvement strategies.
- Gather market intelligence to enhance the Bank’s knowledge base and its effectiveness in supporting strategy development and execution.
- Conduct feasibility studies and research to generate reports that can be utilised in the organisation’s initiatives
- Conduct market research into domestic customer needs and identify product and service offerings which will enhance the organisation’s ability to compete effectively.
- Review customer touchpoints, journeys and channels in order to identify and recommend opportunities to cost-effectively improve customer experience and service delivery.
- Carry out research into issues affecting financial inclusion and a culture of savings and propose innovative approaches to enhance access to financial services and products and to promote savings.
Requirements
Qualifications:
- Bachelor’s degree in Business, Social Sciences, Strategic Management, Business Administration, Banking, Finance, Statistics, Mathematics or related area.
Experience:
- Two (2) years of experience in strategic management, business transformation, business improvement or operations in a consulting firm, major financial institution or public sector entity.
Competencies:
- Critical and analytical
- thinking Innovation
- Planning and execution
- Strategic Management
- Business oriented and results focused
- Communication, impact, influence and interpersonal skills
- Pro-active and Customer Oriented
Click here to apply
Manager Merchant Acquiring (Gaborone)
Reference Number
MMA001
Description
Core Accountabilities and Responsibilities
- Develop and execute the acquiring product strategy in alignment with the Bank’s digital and payments strategy.
- Drive acquisition of new merchants across key segments (SMEs, corporates, government, and informal sector), including POS, e-commerce, QR, and digital payment solutions.
- Manage and optimise the performance of the acquiring portfolio, including transaction volumes, revenues, and merchant activity levels.
- Ensure effective deployment, utilisation, and lifecycle management of POS devices and digital payment solutions.
- Enhance the Bank’s digital payments ecosystem by integrating acquiring solutions with mobile banking, agency banking, and merchant platforms.
- Monitor merchant activity and implement initiatives to increase transaction volumes, reduce dormancy, and improve merchant engagement.
- Ensure seamless merchant onboarding, device installation, and after-sales support to deliver a superior merchant experience.
- Work closely with IT and Digital teams to ensure system uptime, platform stability, and continuous improvement of acquiring solutions.
- Ensure compliance with card scheme rules (e.g., Visa, Mastercard), regulatory requirements, and internal policies.
- Monitor fraud, chargebacks, and disputes, and implement effective mitigation and control measures.
- Collaborate with Business Banking and Sales teams to drive merchant acquisition and cross-selling of banking products.
- Manage vendor and partner relationships, ensuring service level agreements, cost efficiency, and performance standards are met.
- Drive innovation in acquiring, including new payment technologies, digital wallets, QR payments, and e-commerce solutions.
- Prepare and present regular reports on acquiring performance, including volumes, revenue, merchant growth, and system performance.
- Build and lead a high-performing acquiring team, ensuring clear targets, accountability, and continuous capability development.
PERFORMS SUCH OTHER RELATED ACTIVITIES AS DIRECTED BY THE HEAD, PRODUCT DEVELOPMENT AND DIGITAL CHANNELS
Requirements
Qualifications:
- Bachelor’s Degree in Business, Finance, Payments, or related field
Experience:
- At least five (5) to eight (8) years’ experience in payments, acquiring, or merchant services, including at least two (2) years in a supervisory role.
Competencies:
- Payments and acquiring knowledge
- Product and digital channel understanding
- Business development and sales management
- Stakeholder and relationship management
- Operational management
- Leadership and team management
Click here to apply
Head Data (Southern)
Reference Number
HD001
Description
Core Accountabilities and Responsibilities
- Contribute to the development and execution of the organisation’s strategy by embedding data-driven decision-making across all business units.
- Develop and implement a comprehensive data strategy, including data governance, architecture, analytics, and reporting frameworks aligned to business needs.
- Oversee the collection, management, and integrity of data across the organisation, ensuring accuracy, completeness, and consistency of information.
- Lead the development and delivery of management dashboards, performance reports, and analytics to support Executive Management and Board decision-making.
- Provide advanced analytics and insights on key business areas including customer behaviour, revenue performance, portfolio quality, and operational efficiency.
- Ensure timely and accurate preparation and submission of regulatory and statutory reports in line with Bank of Botswana and other regulatory requirements.
- Establish and enforce data governance frameworks, policies, and standards to ensure proper data ownership, quality control, and security.
- Collaborate with IT and Digital teams to develop and optimise data infrastructure, systems integration, and reporting platforms.
- Drive automation of reporting processes and enhance data accessibility through modern business intelligence tools and platforms.
- Support business units with data analysis for product development, customer segmentation, pricing, and performance optimisation.
- Monitor and improve data quality across systems, identifying and resolving data gaps, inconsistencies, and inefficiencies.
- Provide insights to support key organisational priorities such as customer lifecycle management, revenue growth, cost optimisation, and risk management.
- Lead the development of predictive and advanced analytics capabilities to enhance forecasting, decision-making, and strategic planning.
- Build and lead a high-performing data team, enhancing analytical capabilities and fostering a culture of data-driven performance management.
- Ensure compliance with data protection regulations and internal policies, safeguarding sensitive and confidential information.
PERFORMS SUCH OTHER RELATED ACTIVITIES AS DIRECTED BY THE COO
Requirements
Qualifications:
- Bachelor’s Degree in Data Science, Statistics, Computer Science, Information Systems or related field
- Postgraduate qualification in Data Analytics, Business Intelligence, or related field is an added advantage.
Experience:
- At least ten (10) years’ experience in data management, analytics, or MIS within a financial institution or similar environment, with at least three (3) years at senior management level.
Competencies:
- Data analytics and business intelligence
- Strategic thinking
- Data governance and management
- Technology and systems understanding
- Leadership and people management
- Communication, impact and influence
Click here to apply
Head Credit (Southern)
Reference Number
HC001
Description
Core Accountabilities and Responsibilities
- Contribute to the development and execution of the organisation’s strategy by ensuring credit policies and frameworks support sustainable lending growth.
- Develop, implement, and maintain robust credit policies, procedures, and frameworks aligned with the Bank’s risk appetite and regulatory requirements.
- Oversee the end-to-end credit lifecycle, including origination, appraisal, approval, documentation, disbursement, and monitoring of all lending facilities.
- Ensure consistent application of credit standards across all segments, including Retail, Business Banking, and Corporate lending.
- Evaluate and approve credit proposals within delegated authority and provide recommendations on higher-value or higher-risk exposures.
- Monitor the overall health of the loan portfolio, including arrears, non-performing loans, and early warning indicators, and implement corrective strategies where necessary.
- Work closely with Collections and Risk functions to manage delinquent accounts, reduce credit losses, and improve recovery rates.
- Drive improvements in credit turnaround times and process efficiency to support business growth while maintaining strong risk controls.
- Provide independent credit oversight and challenge to business units to ensure balanced decision-making between growth and risk.
- Ensure compliance with all regulatory requirements, internal policies, and governance frameworks related to credit risk.
- Lead portfolio analysis and reporting, providing insights on credit trends, sector exposures, concentration risks, and portfolio performance to Executive Management and the Board.
- Support product development and pricing decisions by providing credit risk insights and ensuring appropriate risk-return balance.
- Develop and maintain credit risk models, scoring mechanisms, and assessment tools to enhance decision-making and portfolio management.
- Build and lead a high-performing Credit team by setting clear performance standards, enhancing technical capabilities, and fostering a strong risk culture.
- Identify emerging risks in the operating environment and recommend proactive measures to mitigate potential impacts on the Bank’s loan portfolio.
PERFORMS SUCH OTHER RELATED ACTIVITIES AS DIRECTED BY THE CHIEF EXECUTIVE OFFICER
Requirements
Qualifications:
- Bachelor’s Degree in Finance, Banking, Economics or related field
- Professional or postgraduate qualification in Credit Risk or Finance is an added advantage
Experience:
- At least ten (10) years’ experience in credit or lending within a financial institution, with a minimum of three (3) years at senior management level.
Competencies:
- Credit risk management
- Analytical and financial assessment
- Strategic thinking
- Leadership and people management
- Decision-making and judgement
- Communication, impact and influence
Click here to apply
Head Business Banking (Southern)
Reference Number
HBB001
Description
Core Accountabilities and Responsibilities
- Contribute to the development and execution of the organisation’s strategy by translating Business Banking objectives into actionable plans, targets, and performance frameworks.
- Drive sustainable growth in the Business Banking portfolio by expanding lending, deposits (particularly CASA), and transactional banking volumes in line with approved targets.
- Develop and execute client acquisition and retention strategies, including segmentation of SME and business clients, to increase market share and deepen customer relationships.
- Lead the development of value propositions and tailored financial solutions for business clients, ensuring alignment with customer needs and market opportunities.
- Oversee end-to-end credit processes, including origination, assessment, approval, and monitoring, ensuring adherence to credit policies, risk appetite, and regulatory requirements.
- Monitor and actively manage the quality of the loan book, including early identification of risk, implementation of corrective actions, and collaboration with Risk and Collections to minimise non-performing loans.
- Drive non-interest revenue growth through payments, cash management, trade finance, and other transactional banking solutions, increasing the bank’s share of client wallet.
- Ensure delivery of high-quality, efficient service by improving turnaround times, streamlining processes, and enhancing overall customer experience across all Business Banking touchpoints.
- Collaborate with internal stakeholders (Products, Risk, Operations, Finance, MIS, Digital) to optimise product offerings, pricing, processes, and systems to support Business Banking growth.
- Provide strategic input into product development and innovation, ensuring that Business Banking solutions remain competitive and relevant to the market.
- Ensure full compliance with regulatory requirements, internal policies, and governance standards, safeguarding the Bank against financial, operational, and reputational risk.
- Lead, develop, and build a high-performance Business Banking team by setting clear targets, driving accountability, and fostering a strong sales and customer-centric culture.
- Monitor performance against agreed targets and KPIs, analyse business trends, and implement corrective actions to address performance gaps.
- Prepare and present periodic management reports on Business Banking performance, including financial results, portfolio quality, and strategic initiatives, to Executive Management and the Board.
- Build and maintain strong relationships with key external stakeholders, including regulators, industry bodies, and strategic partners, to support business growth and market positioning.
PERFORMS SUCH OTHER RELATED ACTIVITIES AS DIRECTED BY THE CEO
Requirements
Qualifications:
- Bachelor’s Degree in Finance, Banking, Business Administration or related field
- Master’s degree (MBA or equivalent) is an added advantage
Experience:
- At least ten (10) years’ experience in banking or financial services, with a minimum of three (3) years at senior management level in Business or SME Banking.
Competencies:
- Strategic management
- Credit and risk management
- Relationship management
- Leadership and people management
- Results focus
- Communication, impact and influence
Click here to apply
We wish you all the best with your applications
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