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Operations Administrator – Quality Assurance

Job Description

Brief Role Description:
To provide administrative quality management to technical staff in accordance to contractual deliverables.

Key Performance Areas

• Checking and verifying correctness of requests if they meet the standards as per contractual deliverables/standards.
• Accurate uploading of Proof of delivery on SAP.
• Conduct effective tracking of all PODs with the Regions.
• Accurately follow up with regions for all outstanding and or corrective proof of delivery.
• Ensuring on time, complete and correct PODs and system statuses enabling the correct billing submitted to Client.
• Daily & weekly compiling of reports on PODs standards for all regions.
• Reduction of payment rejections from Client due to inadequate PODs.
• Performing Quality Assurance on tickets.
• Verification of PODs.
• Manage Quality Rejections sent to regions.
• Adhering to client quality guidelines.
• Manage the Actuals vs Quote Correction Report for each region.
• Liaising with regional Commercial Specialist regarding relogs to be done.
• Manage communication channels with Portfolio Managers, Call Centre and CCC’s.
• Loading of missing information on POD’s in iCres & SAP.
• Reconciliation of Bank Statements to Diesel Transactions captured on SAP for all contracts.

Minimum Requirements

• Certificate in Administration, Customer Service or technical qualification an advantage
• Matric (Senior Certificate)
• Valid code 8 SA driver’s license
• 1-3 years relevant experience conducting administrative duties / Technical Background
• Customer Service training and administration
• MS Word, MS Excel & MS Outlook (Intermediate skill level), SAP Knowledge
• IMS (Integrated Management System)

Fundamental Competencies

• Result Oriented
• Customer/Client
• Focused Teamwork
• Attentive To Detail
• Ability To Dealing with Ambiguity
• Relationship Building
• Stress Tolerant
• Interactive Reasoning
• Good Listening Skills
• Good Written Communication
• Planning & Scheduling
• Excellent Oral Communication

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Asset Lifecycle Manager

Job Description

ROLE PURPOSE

This scope defines the incumbents role of Asset Lifecycle Manager to ensure Asset integrity and life is maintained for all MAST Sites within the region to minimize impact in MAST’s operations. This role profile entails overall oversight of MAST asset management, including detailed database administration, asset lifecycle management, and ensuring the integrity of network assets. The role is also responsible for warranty management, asset tracking, and monitoring asset lifespan to ensure operational efficiency and compliance.

MAIN OUTPUTS

• Contribute to the design and development of the Asset Management System.
• Ensure that all Assets are insured and damages to assets are claimed on time, by providing MAST relevant information required.
• Ensure all Assets are recorded and barcoded in the Asset register.
• Perform Physical Asset Verification and submit reports.
• Establish the Asset Management capability of MAST POC and advise on gaps.
• Monitor and review the capturing of all physical site Assets in the database register.
• Monitor and review the allocation of assets in accordance with the relevant policy and procedure on iTower.
• Make follow up on missing/stolen Assets due to vandalism, to ensure they are accounted for.
• Manage the performance of asset verification according to prescribed time frames.
• Compile reports on the state of assets.
• Ensure compliance with Supply Chain Management policies.
• Manage the disposal process.
• Follow asset management procedure for all site assets always delivered as per policy and procedure – updated asset registers.
• Assist with Facility Management processes. Assist in any other Supply Chain Management responsibilities as advised by the SCM Manager
• Manage the transfer of inter sites assets.
• Manage the improvement of operational controls as reported on by Internal Audit.
• Advise Field Operations team on proper management of assets
• Follow asset management procedure for all assets always delivered as per policy and procedure – updated asset registers
• Responsible for continuous improvement of Asset Management lifecycle on procedures and processes.

QUALIFICATIONS AND SKILLS

The Applicant must meet the following requirements:

• Degree in Accounting, Business Administration, Supply Chain Management or equivalent qualification
• Grade 12
• Driver’s License
• Minimum 3 years’ experience in Supply Chain Management, Asset Management, Business Administration

TECHNICAL/CORE TRAINING

• Maintenance Portfolio
• Physical Asset management
• Maintenance tactics in Telecommunications
• Occupational Health and Safety act
• Business & Financial Management – Preferable

FUNDAMENTAL COMPETENCIES

Personal Competencies

• Good planning and organizational skills
• Initiative/Proactively
• Written Communication
• Stress tolerance

Leadership Competencies

• Business Acumen
• Decisiveness
• Display pursuit of excellence
• Maintain confidentiality

Thinking Competencies

• Etiquette / Courtesy in Business
• Planning & execution skills
• Problem Analysis
• Demonstrate independence

Interpersonal Competencies

• Relationship Building
• Listening
• Teamwork
• Good interpersonal skills

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Facilities Manager

Job Description

ROLE PURPOSE

To implement and manage an integrated Facilities Management solution for Clients in accordance with the SLA.

MAIN OUTPUTS

• Responsible for driving integrated Facilities Management (FM) services and strategy for the Client
• Ensure delivery of efficient FM service as outlined in the Service Level Agreement (SLA)
• Implementation of an effective HSE, Quality & Risk Management system in conjunction with the Contracts Manager, and in accordance to Client needs
• Conduct daily audits on FM services rendered and ensure that prescribed work quality and standards are sustained
• Ensure timeous sign-off and variance explanations on P&L’s
• Identify gaps and deficiencies in services, advise and effect solutions as part of Continuous Improvement on FM services rendered
• Manage back to back SLA agreements with suppliers and contractors
• Monitor service providers’ (contractors) performance and effect corrective action on any deviations to the SLA
• Assist in the management of FM projects and provide technical support, where applicable
• Demonstrate and instill effective adherence to processes on infrastructure maintenance
• Explore and recommend innovative methods, based on best practices, in order to bring about cost-effective solutions
• Ensure timeous processing of invoices
• Provide monthly reports and feedback on continued compliance to the SLA
• Building strategic relationships both internally and externally
• Manage staff performance & facilitate improvement through regularly monitoring performance & providing required coaching, support & feedback
• Manage performance & conflicts within subordinate employees & effect corrective actions, in line with company policies/procedure
• Ensure adequate staff placement i.e. prepare suitable shift-roster and manage/approve applicable leave for subordinate employees
• Responsible for training, coaching, mentoring & development of subordinate employees

QUALIFICATIONS / REQUIREMENTS / KNOWLEDGE / SKILLS / EXPERIENCE

The Applicant must meet the following requirements:

• Matric (Senior Certificate)
• National Diploma/Degree: Facilities Management, Property Management, Project Management, Operations Management or related FM formal qualification
• Valid SA Driver’s License
• 5yrs relevant experience in Facilities Management, CRM, Property Management & Financial Management
• Facilities Management, CRM, Property Management & Financial Management
• MS Word, MS Excel, MS Powerpoint, MS Project & MS Outlook (Intermediate skill level)
• SAP knowledge
• Knowledge of OHS Act, ISO 9001 Quality Management, Risk Management Systems, Property Law & Contractual Law

FUNDAMENTAL COMPETENCIES

• Supervisory Skills
• Subordinates Capacity Building
• Customer Focus
• Negotiation Skills
• Analytical Skills
• Planning/Scheduling/Objective Setting

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NOC Operator – Contract Centre Agent

Job Description

The main responsibility of the NOC Operator is to ensure Network reliability and mitigation of down time of sites through monitoring of technical systems and applying robust yet agile processes to continuously yield efficient outputs.

Responsibilities 

• Proactive monitoring of technical system(s) to timeously address alarms
  • Utilize all provided systems to deduce alarm(s) and categories
  • Understand relationship between various systems and/or Network Elements
• Detection of any faults or potential faults
• Investigate possible route cause
  • Include as part of ticket logging process
• First line trouble shooting and remote resolutions of alarms where possible
  • Prevention of faults to field force
• Logging and handing over of failure tickets, i.e. Power as a Service, Corrective Maintenance, Vandalism, etc
• Apply intelligent and agile dispatching based on deduced analysis of fault(s)
• End-to-end management of tickets with field force
  • Timeous dispatching of tasks
  • Management of fault priority and escalations
  • Escalation of power failures to responsible parties
  • Continuous updates of task activities
  • Maintain constant communication with all stakeholders
  • Ensure Service Level Agreement adherence within value chain
• Capturing, validating and approval of access request for the business
• Management of security requirements and incidents
• Escalation management to proactively manage outputs.

Key results/outcomes/accountabilities

• Proactive monitoring of sites and detection of potential faults
• Accurate interpretation of alarms and the causes of faults
• Correlation of faults to reduce number of tasks to field force
• Escalation of faults within time, to provide minimum down time
• Prioritization of faults and alarms
• Decision making in terms of dispatching of field force to sites
• Effective feedback to all stakeholders within the value chain
• Escalation of maintenance related faults on the monitoring platform
• Establish and coordinate conference calls between customers (internal and external)
• System optimization management through continuous improvement initiatives
• Automation driven process methodology.

Qualifications/Requirements/knowledge/Skills/Experience

• Grade 12 
• N4 Electrical Certificate, although N6 Electrical Certificate is preferred
• Service Desk or NOC experience
• Telecommunications experience
• Good listening, verbal, and written communication essential
• Driver’s License with own transport preferred
• Initiative and information seeking
• Achievement motivation
• Teamwork and cooperation
• Values diversity
• Flexibility
• Languages
• Need to be able to work shifts work
• Need to be available on short notice.

Performance indicators/Measure

• Ability to interpret faults/alarms and reasons for faults/alarms assisted from data available on the monitoring and CRM system
• Ability to investigate and pickup trends through analytical tools
• Ability to make informed proactive decision
• Able to judge feedback from Supplier / TO on site
• Able to assist Supplier / TO on site with related information for the timeous completion of corrective action
• High accountability for own actions
• Display understanding of clients (internal and external) requirements
• Offers knowledgeable, efficient, and friendly service, i.e. Customer centricity
• Professional articulation that is effective to the value chain
• Ability to prioritize and coordinate outputs
• Escalate and establish time frames with the correct facilitators
• Maintain and improve Service Level Agreement
• Reduction of truck rolls through management of first-time resolution of faults.

Competencies

• Personal and professional integrity 
• Attention to detail
• Analytical
• Problem solving skills
• Technical Telecommunication inclined in system utilization
• Team player with strong leadership ability
• High energy levels and action orientated
• Results orientated and highly motivated
• Excellent time management 

Click here to apply

We wish you all the best with your applications