CASE MANAGEMENT INTERN

WESTERN CAPE OPERATIONS

Purpose of the Job
To assist the Case Management Officer and Regional Manager to administer, coordinate
and process disputes, referred to the Regional Office, in accordance with the requirements
of current labour legislation, by administering referred cases from the date of receipt to the
finalisation of each case including the handling of jurisdictional and process queries, written
and verbal communications, correspondence and the allocation and scheduling of the
required resources through the use of the administrative and computerised Case
Management System of the CCMA as updated from time to time

KEY RESPONSIBILITIES

• Perform a client services function, or receiving visitors referred from client services to
  the office to enquire about specific cases and opening cases/files for those parties
  lodging a dispute if required.
• Capturing of daily applications on Case management system denoting all aspects of
  the case to be dealt with
• Screening files/ referrals to ensure that all details are correct, that the stipulated
  timelines are adhered to, and that the required signatories have signed
• Scheduling of cases in terms of date, venue and time and informing both parties via
  fax and post of the details
• Booking of interpreters and commissioners for cases and ensuring that a venue is
  booked timeously.
• Once the commissioner has made an award/decision, send to senior personnel to
  check and then distribute outcome to all concerned parties
• Coordinate and manage the rescission and review applications and assign
  commissioners and interpreters to provide a ruling, and in some cases schedule all
  relevant parties to attend if the matter is complex
• Ensure that all recording equipment is in good working order and operational for all
  cases to be heard
• Ensure all settlement agreements and compensation awards are loaded to the
  CCMA system to record for performance stats and accreditation status
• Administer all condonation applications in terms of the rules in consultation with the
  Commissioner and report to Supervisor any challenges experienced.
• Assist in all section 143 matters in respect of CCMA certification and ensure that the
  applicants follow the right process for enforcement.
• Coordinate the Claims/Invoices Payment process by obtaining invoices from the
  commissioners/interpreters and ensuring that the supporting documents are
  attached, also includes the generation of invoices for wasted costs for parties.
• Manage correspondence for the area including writing letters to parties, distribution of
  correspondence and responding to emails received from panellists and parties on
  daily basis
• Ensure files are filed in numerical order and retrieval of labour court files which need
  to be submitted to the legal advisors
• Receive monthly statistics from the CCMA and create a report on the referrals
  received, dismissed matter, unfair Labour practice, mutual interest, and other matters
  e.g. unilateral changes to terms and conditions of employment, TES matters
  settlement rate, jurisdiction and withdrawn matters
• Assist in the review of panellists annually to ensure a competent pool of
  commissioners and interpreters are available for all cases

Qualifications & Experience:

• Matric qualification
• Relevant NQF6 qualification in Labour Relations/Human Resources
• Applicants must not be employed, and a South African Citizen by birth

Remuneration Grade: (Stipend Salary will be paid)

The internship programme will run for a period of a year until 2025 and a monthly stipend will
be paid.

It is Council’s intention to promote equity through the filling of all numeric
targets as contained in the EE plan, preference will be given to African Males;
African Females; Coloured Males; Coloured Females; White Males and White
Females.

Applications accompanied by a comprehensive WORD/PDF format CV with academic
transcripts/qualification must be forwarded to the NBCRFLI Human Resources Department
via e-mail to recruitment-ms@nbcrfi.co.za before the closing date.

Should you not hear from us 30 days after the closing date, please consider your
application unsuccessful.

All the best with your applications.