Hungry Lion Vacancies

To apply, click on the link at the end of the posts and all the best with your applications.

Branch Manager – Swellendam Voortrek street – Western Cape

WHO WE ARE

Operating in multiple African countries, with over 200 restaurants, Hungry Lion strives to provide high-quality products at affordable prices in a modern fast-food environment. We are a young, fun, dynamic and growing company full of opportunities with little to no corporate politics. Our mandate is to enlist smart, creative and hard-working people who are prepared for a challenge and want to be part of building something great.

THE OPPORTUNITY

We have an opportunity for an experienced Branch Manager to join our team. The purpose of this role is to assume primary accountability and responsibility for running a profitable quick-service restaurant.  This includes achieving and/or exceeding sales targets, ensuring adequate staffing with competent staff, serving high-quality products, ensuring customer satisfaction, and driving operational efficiencies in accordance with company policies and procedures through effective team management.

REQUIREMENTS

• Grade 12 with 4 years experience in a similar management role.
• A tertiary qualification is desirable.
• Experience managing a Quick-Service Restaurant (QSR).

COMPETENCIES

• People Management / Leadership.
• Effective communication.
• Planning and Organising.
• Business Acumen.
• Emotional Intelligence.
• Assertiveness.
• Teamwork.
• Interpersonal Skills.
• Integrity.
• Quality Orientation.
• Client Centricity.
• Drive and Commitment.

Customer Care Service Agent_(6-month contract)

THE OPPORTUNITY

We have an opportunity for a Customer Care Service Agent to join our team. The purpose of this role is to tend to customer service queries and then offer a unique and innovative solution to each problem. The successful candidate for this role will have a strong command of the company’s customer service policies, and be well-trained in product/business knowledge that can be critical for offering quick and accurate assistance to customers.

DUTIES

• Answer incoming customer phone calls, WhatsApp and social media messages regarding issues, product problems, service questions and general client concerns. 
• Responsible for maintaining a high level of professionalism with clients and working to establish positive rapport with every caller. 
• Respond to social media queries and concerns. 
• Update customer information in the customer service database during and after each call. 
• Work with the management team to stay up-to-date on product knowledge and marketing strategies and be informed of any changes in company policies and procedures.
• Impact the company’s bottom line by problem-solving and turning frustrated clients into repeat customers. 
• Liaise with customers, via relevant channels, in a professional manner.
• Provide feedback and accurately update reports.

REQUIREMENTS

Essential: 

• Grade 12 with Tertiary qualification. 
• Fluent in English and at least one other language.
• 1 year’s customer care or call centre experience.
• Intermediate Computer knowledge (speed, accuracy and navigation).

Desirable: 

• Online chat experience.
• Work from home or remote work experience.
• Typing speed of 25 WPM or more with 90% accuracy.
• Google Workspace experience.
   

COMPETENCIES

• Resilience and stress tolerance.
• Client centricity.
• Adaptability.
• Drive and commitment.
• Social media savvy.
• Problem-solving. 
• Ability to multitask.
• Emotional intelligence.
• Self-management.
• Critical thinking.
• Adaptability.
• Active listening.

IT Staging Engineer

WHO WE ARE

Operating in multiple African countries, Hungry Lion strives to provide high-quality products at affordable prices in a modern fast-food environment.

We are a young, fun, dynamic, and GROWING company full of opportunities with little to no corporate politics. Our mandate is to enlist intelligent, creative, and hard-working people who are prepared for a challenge and want to be part of building something EXTRAORDINARY.

ROLE OVERVIEW

The IT Staging Engineer will work closely with the IT Team and vendors to ensure the successful configuration, testing, and packaging of IT equipment for new store openings and revamps. This role focuses on preparing all technology components including POS systems, routers, phones, and pinpads in a staging environment, ensuring everything is pre-configured and ready for deployment. The IT Staging Engineer will be instrumental in streamlining the deployment process, minimizing onsite setup time, and ensuring smooth store launches.

KEY RESPONSIBILITIES:

Staging and Configuration:

• Configure and set up all IT equipment, including POS systems, routers, switches, phones, pinpads, and peripherals, for new store deployments or upgrades.
• Ensure store specific configurations (IP addressing, VLAN setups, network configurations) are accurately applied to all devices.
• Preinstall software and verify system compatibility with centralized services such as head office applications and cloud systems.

Testing and Validation:

• Conduct end-to-end testing of configured equipment to ensure functionality of key systems, such as sales processing, payment terminals, and phone systems.
• Verify network connectivity and device communication with the company’s central infrastructure.
• Identify and resolve any technical issues before deployment, collaborating with vendors or internal teams when necessary.

Packaging and Shipping:

• Organise and package all staged equipment into a cohesive “store in a box” solution, ensuring everything is clearly labelled for easy installation.
• Oversee logistics for the shipment of staged equipment to store locations, ensuring timely and accurate deliveries.

Collaboration and Vendor Coordination:

• Liaise with hardware vendors to ensure the timely delivery of IT equipment needed for store builds.
• Work closely with the IT Team and vendors to resolve any hardware or software issues encountered during the staging process.

Post Deployment Support:

• Provide remote assistance to onsite installation teams, ensuring successful setup of all staged equipment during store opening or revamp.
• Troubleshoot any issues that arise during or after installation, coordinating with vendors and IT support as needed.

Documentation and Labelling:

• Document each store’s specific IT configuration, including network diagrams, IP ranges, and device settings.
• Maintain accurate records of the staging process, ensuring all deployed systems are fully accounted for and easily identifiable.

Continuous Improvement:

• Identify and implement process improvements in the staging and deployment workflow, including the use of automation and standardization.
• Stay informed of technological advancements and best practices to improve the efficiency and effectiveness of store deployments.

QUALIFICATION AND EXPERIENCE:

Education:

•  Diploma or Degree in Information Technology, Computer Science, or a related field.
•  Relevant certifications, such as CCNA or CompTIA Network+, are an advantage.

Experience:

• Minimum of 3 years of experience in IT staging, deployment, or support roles.
• Demonstrated experience in configuring and testing a range of IT equipment, including networking devices and POS systems.
• Familiarity with logistics and coordinating shipping processes for IT equipment is beneficial.

Skills:

• Proficient in networking (LAN/WAN, WiFi, VPN, IP addressing, VLANs).
• Strong understanding of POS systems, payment terminals, and retail technology.
• Excellent troubleshooting and problem-solving skills.
• Ability to manage multiple tasks and work efficiently under tight deadlines.

PERSONAL ATTRIBUTES:

• Strong attention to detail and accuracy, particularly with configurations and documentation.
• Excellent organizational and time management skills.
• Proactive and resourceful, with a solution oriented mindset.
• Strong communication and collaboration skills, able to work effectively with internal teams and external vendors.

ADDITIONAL INFORMATION:

Flexibility to work extended hours or weekends during critical store opening periods.

Branch Manager – Fish Hoek Town Square

WHO WE ARE

Operating in multiple African countries, with over 200 restaurants, Hungry Lion strives to provide high-quality products at affordable prices in a modern fast-food environment. We are a young, fun, dynamic and growing company full of opportunities with little to no corporate politics. Our mandate is to enlist smart, creative and hard-working people who are prepared for a challenge and want to be part of building something great.

THE OPPORTUNITY

We have an opportunity for an experienced Branch Manager to join our team. The purpose of this role is to assume primary accountability and responsibility for running a profitable quick-service restaurant.  This includes achieving and/or exceeding sales targets, ensuring adequate staffing with competent staff, serving high-quality products, ensuring customer satisfaction, and driving operational efficiencies in accordance with company policies and procedures through effective team management.

REQUIREMENTS

• Grade 12 with 4 years experience in a similar management role.
• A tertiary qualification is desirable.
• Experience managing a Quick-Service Restaurant (QSR).

COMPETENCIES

• People Management / Leadership.
• Effective communication.
• Planning and Organising.
• Business Acumen.
• Emotional Intelligence.
• Assertiveness.
• Teamwork.
• Interpersonal Skills.
• Integrity.
• Quality Orientation.
• Client Centricity.
• Drive and Commitment.

Branch Manager – Table Bay Mall

WHO WE ARE

Operating in multiple African countries, with over 200 restaurants, Hungry Lion strives to provide high-quality products at affordable prices in a modern fast-food environment. We are a young, fun, dynamic and growing company full of opportunities with little to no corporate politics. Our mandate is to enlist smart, creative and hard-working people who are prepared for a challenge and want to be part of building something great.

THE OPPORTUNITY

We have an opportunity for an experienced Branch Manager to join our team. The purpose of this role is to assume primary accountability and responsibility for running a profitable quick-service restaurant.  This includes achieving and/or exceeding sales targets, ensuring adequate staffing with competent staff, serving high-quality products, ensuring customer satisfaction, and driving operational efficiencies in accordance with company policies and procedures through effective team management.

REQUIREMENTS

• Grade 12 with 4 years experience in a similar management role.
• A tertiary qualification is desirable.
• Experience managing a Quick-Service Restaurant (QSR).

COMPETENCIES

• People Management / Leadership.
• Effective communication.
• Planning and Organising.
• Business Acumen.
• Emotional Intelligence.
• Assertiveness.
• Teamwork.
• Interpersonal Skills.
• Integrity.
• Quality Orientation.
• Client Centricity.
• Drive and Commitment.

Branch Manager – Woodstock Victoria Road

WHO WE ARE

Operating in multiple African countries, with over 200 restaurants, Hungry Lion strives to provide high-quality products at affordable prices in a modern fast-food environment. We are a young, fun, dynamic and growing company full of opportunities with little to no corporate politics. Our mandate is to enlist smart, creative and hard-working people who are prepared for a challenge and want to be part of building something great.

THE OPPORTUNITY

We have an opportunity for an experienced Branch Manager to join our team. The purpose of this role is to assume primary accountability and responsibility for running a profitable quick-service restaurant.  This includes achieving and/or exceeding sales targets, ensuring adequate staffing with competent staff, serving high-quality products, ensuring customer satisfaction, and driving operational efficiencies in accordance with company policies and procedures through effective team management.

REQUIREMENTS

• Grade 12 with 4 years experience in a similar management role.
• A tertiary qualification is desirable.
• Experience managing a Quick-Service Restaurant (QSR).

COMPETENCIES

• People Management / Leadership.
• Effective communication.
• Planning and Organising.
• Business Acumen.
• Emotional Intelligence.
• Assertiveness.
• Teamwork.
• Interpersonal Skills.
• Integrity.
• Quality Orientation.
• Client Centricity.
• Drive and Commitment.

Click here to apply

All the best with your applications.