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FTC SAP Application Specialist (Sales & Distribution)
Listing reference: petro_000175
Listing status: Online
Apply by: 17 October 2024
Position Summary
Industry: Chemical, Petrochemical, Oil & Gas
Job category: IT and Telecommunications
Location: Cape Town
Contract: Fixed Term Contract
Remuneration: Market related
EE position: Yes
Job Description
Job Purpose : Provide specialist support services relating to applications to users of the systems and to service delivery functions, investigate and resolve problems and provide information about the applications to enable efficient and effective business processing and that business applications are operational and aligned to organisational requirements
Responsibilities:
- Execute request management process by logging and resolving calls logged on the incident management system within SLA and constantly monitor the system for any incidents relating to the Application services and escalating incidents with service providers when required to ensure timely resolution of incidents and service requests.
- Execute request management process by logging and resolving calls logged on the incident management system within SLA and constantly monitor the system for any incidents relating to the Application services and escalating incidents with service providers when required to ensure timely resolution of incidents and service requests.
- Document any changes to applications and load these changes into the Configuration Management Database so that the systems configuration documentation is up to date at all times.
- Liaise with system development staff or software suppliers on the development of system enhancements, produce technical specifications, accept new releases of application software and perform testing and quality assurance on application changes and developments to ensure known problems are overcome and user requirements are fulfilled and aligned to PetroSA development standards.
- Monitor applications by regular scrutiny of reports from the applications software, or service delivery staff in accordance with agreed procedures, oversee incident, problem, change, configuration and capacity management of relevant applications to ensure that applications function according to organisational requirements.
- Perform root cause analysis and problem trend analysis, take corrective action to improve application performance and to avoid problems arising, document findings and produce reports to ensure problems are noted and performance trends are identified.
- Analyses internal and external environmental factors, evaluate and report on national and international trends and statistics and design and implement interventions to introduce best practice to ensure trends for improvement and best practice is identified.
- Provide technical advice and assistance to internal and external customers regarding requests or queries related to the shared services applications department to ensure the delivery of quality customer service.
- Provide training for Super/Power Users on the applications to ensure that they are upskilled to train other users.
Minimum Requirements
Minimum Qualifications:
- Advanced Diploma (NQF Level 7)/Bachelor’s Degree in Information Technology/Computer Science or related field
Minimum Experience:
- 3 – 5 years’ experience in Application Development of which 2 – 3 years was spent in a SAP Applications(Sales & Distribution) environment
Knowledge & Competencies:
- Application Architecture principles
- Application development
- IT Regulatory trends
- Configuration management
- Systems analysis techniques
NB: As part of our recruitment process, candidates will be required to undergo Vetting/Security clearance.
PetroSA is committed to Equality, Employment Equity, and Diversity regarding employment opportunities and accordingly preference will be given to historically disadvantaged groups
FTC Network Administrator
Listing reference: petro_000176
Listing status: Online
Apply by: 20 October 2024
Position Summary
Industry: Chemical, Petrochemical, Oil & Gas
Job category: IT and Telecommunications
Location: Cape Town
Contract: Fixed Term Contract
Remuneration: Market related
EE position: Yes
Job Description
Job Purpose : Execute implementation, administration, management and performance monitoring of the network and switching environment (LAN, VLANs and WAN), including Wi-Fi. Maintain and support network switches, Access Points, Gateways and Wireless equipment (e.g. Motorola, Ubiquiti, etc.) and all related duties to support the requirements and strategy of the PetroSA DT&T Operations.
Responsibilities:
- Ensure the smooth operation of communication networks to provide maximum performance and availability.
- Diagnose and resolve hardware, software, and other network and system problems.
- Implement and manage security measures to protect data, software, and hardware.
- Continuously monitor network performance and ensure system availability and reliability.
- Plan and implement network upgrades and expansions.
- Provide technical support and guidance to users and IT staff.
Minimum Requirements
Minimum Qualifications:
- Diploma (NQF Level 6) or Equivalent in Information Technology
- Network and CCNA will be added advantage
Minimum Experience:
- 3 – 5 years’ experience in Networking environment and related Projects
Knowledge & Competencies:
- Network Infrastructure and Architecture
- Public access to Electronic Information Act
- Statistical analysis
NB: As part of our recruitment process, candidates will be required to undergo Vetting/Security clearance.
PetroSA is committed to Equality, Employment Equity, and Diversity regarding employment opportunities and accordingly preference will be given to historically disadvantaged groups
FTC SAP Basis Specialist
Listing reference: petro_000177
Listing status: Online
Apply by: 23 October 2024
Position Summary
Industry: Chemical, Petrochemical, Oil & Gas
Job category: IT and Telecommunications
Location: Cape Town
Contract: Fixed Term Contract
Remuneration: Market related
EE position: Yes
Job Description
Job Purpose : Provide SAP Basis administration and support of technical architecture, including Basis Support of SAP NETWEAVER and BW platforms, to provide excellent system integrity, reliability, availability and performance.
Responsibilities:
- Execute request management process by logging and resolving calls logged on the incident management system within SLA and constantly monitor the system for any incidents relating to the Administration services and escalating incidents with service providers when required to ensure timely resolution of incidents and service requests.
- Monitor progress of requests and carry out general or site-specific modifications or define enhancements to be escalated to systems developers or software suppliers keeping the users and other interested parties informed of the corrective action to ensure logged problems are resolved according to customers satisfaction.
- Document any changes to applications and load these changes into the Configuration Management Database so that the systems configuration documentation is up to date at all times.
- Liaise with system application staff or software suppliers on the development of system enhancements, produce technical specifications, accept new releases of technical and application software and perform testing and quality assurance on technical and application changes and developments to ensure known problems are overcome and user requirements are fulfilled and aligned to PetroSA administrator and development standards.
- Monitor Basis technical administration management by regular scrutiny of reports from the Basis environment in accordance with agreed procedures, oversee incident, problem, change, configuration and capacity management of relevant technical landscape to ensure that BASIS administration functions according to organisational requirements.
- Installation and configuration of Solution Manager, for monitoring and generating Early Watch Reports.
- Perform system client copies, NETWEAVER Installations/Kernel upgrade, performance analysis and memory/buffer management, spool administration database backup/recovery, database export/import, SAP and Oracle installation, technical documentation, and troubleshooting(problem reporting and resolution).
- Provide SAP BASIS Administration Support, Performance monitoring and tunning, Problem analysis & resolution, and ensure system integrity and system availability.
- Perform root cause analysis and problem trend analysis, take corrective action to improve application performance and to avoid problems arising, document findings and produce reports to ensure problems are noted and performance trends are identified.
Minimum Requirements
Minimum Qualifications:
- Advanced Diploma (NQF Level 7)/Bachelor’s degree in Computer Science or National Diploma in Information Technology or related field.
Minimum Experience:
- 6 – 7years’ experience in the SAP system administration of the Technical Architecture of SAP NETWEAVER and BW Platforms, with system migration, installations, implementations, configuration and maintenance of which 3-4 years was spent in the SAP Basis Administrator environment.
Knowledge & Competencies:
- Application Architecture principles
- Application development
- IT Regulatory trends
- Configuration management
- Systems analysis techniques
- SAP Basis
NB: As part of our recruitment process, candidates will be required to undergo Vetting/Security clearance.
PetroSA is committed to Equality, Employment Equity, and Diversity regarding employment opportunities and accordingly preference will be given to historically disadvantaged groups.
All the best with your applications.
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