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Manager Project

Bring your possibility to life! Define your career with us

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job DescriptionProject Management: Monitors the progression of a project at every stage and ensure that the objectives of a project are meet | Quality Assurance: Maintain a desired level of quality in a service or product, especially by means of attention to every stage of the process of delivery or production | Meeting deadlines: Completes task timeously | Stakeholder management: Ensure that stakeholders are identified and engaged | : | : | : | :

QualificationsBachelor`s Degrees and Advanced Diplomas – Business, Commerce and Management Studies, Customer Excellence – Service Delivery (Meets all of the requirements), Digital familiarity (Meets some of the requirements and would need further development), Enabling team success (Meets all of the requirements), Openness to change (Meets some of the requirements and would need further development), Planning and organising (Meets all of the requirements), Project and Programme Management (Meets all of the requirements), Project Management

Customer Refresh Support

Empowering Africa’s tomorrow, together…one story at a time.

My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.

Job Summary

Job Description

EducationHigher Certificates and Advanced National (Vocational) Certificates: Business, Commerce and Management Studies (Required)

Project Manager

Empowering Africa’s tomorrow, together…one story at a time.

Job SummaryThe project manager is responsible for delivering the new capability on behalf of the Accountable Executive within agreed timelines, budget and scope.

Job Description

Project Definition and Planning 30%

· Creation of stakeholder register.

· Evaluate business need for change and assist in creation of business case.

· Drive clear definition of scope, objectives, outcomes and benefits and manage delivery.

· Articulate critical success factors to ensure benefits can be realized and monitor on a regular basis.

· Prepare and agree detailed project/sub project responsibility

Project Manager 50%

· Prepare and agree detailed project plans to meet project objectives on time and

· within budget.

· Timeously escalate concerns in this regard to appropriate forums.

· Ensure implementation and delivery of projects meet quality, time and budget requirements, in accordance with the project plan.

· Ensure a clearly articulated change risk culture is embedded.

· Define and recommend change risk tolerances, monitor and report to appropriate Forums.

· Identify, manage and ensure remediation of all execution risks and issues. Report to appropriate oversight and governance committees.

· Define and monitor constraints and dependencies.

· Resolve planning conflicts and business prioritization deadlocks.

· Ensure business benefits are owned and is being tracked by the project owner or appointed

Logistical Coordination and Administration 20%

· Maintain stakeholder register.

· Arrange team logistics, including venues, on-boarding of new team members.

· Schedule project meetings as requested by team leads.

· Get progress feedback from team leads and prepare progress report.

· Set up and maintain project logs and distribute for action.

· File and monitor signoffs and approvals.

· Store all project documentation as per our policy.

· Schedule team debriefing and document lessons learned upon close-out.

EducationNational Diplomas and Advanced Certificates: Business, Commerce and Management Studies (Required)

Specialist : Business Analysis

Empowering Africa’s tomorrow, together…one story at a time.

Job SummaryThe Business Analyst facilitates business and cross-competency teams to understand, analyze and document relevant business functions and business requirements in completing tasks related to business solution planning, documenting, and managing customer requirements.

Job Description

The role of the BA includes process analysis; business process and requirements modelling and analysis and UAT Testing. The role works with business stakeholders, Product Managers, UI/UX Designers, Project Management, and technology partners to develop and implement business solutions in an agile environment.

EducationBachelor`s Degrees and Advanced Diplomas: Physical, Mathematical, Computer and Life Sciences (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised

Messenger

Empowering Africa’s tomorrow, together…one story at a time.

Job SummaryThe job purpose of a messenger in the corporate real estate department of a bank encompasses a wide range of tasks aimed at ensuring the smooth functioning of the bank’s facilities and operations. Being a handyman, the messenger plays a crucial role in providing essential support services, maintenance, and assistance to various departments within the bank. The primary objective is to maintain a safe, clean, and well-functioning environment for employees, clients, and visitors, while also contributing to the overall efficiency and productivity of the bank’s operations.

Job Description

Facilities Maintenance and Repairs

Conduct routine inspections of facilities, equipment, and infrastructure.
Perform minor repairs and fixes on electrical, plumbing, and mechanical systems.
Address immediate maintenance issues promptly to minimize disruptions.

Office Support and Assistance

Collect internal courier items and distribute them to the appropriate departments.
Photocopy documents, including exchange rates and leasing department paperwork.
Register incoming and outgoing mail for the leasing department.
Assist with despatching clearance documents and Clearing tasks.

Driving and Transportation Duties

Act as a driver for leasing vehicles, including seized vehicles and those requiring servicing.
Pick up and deliver documents and packages to various locations, such as the post office, government offices, and notary offices.
Pay work permit fees and handle vehicle registration tasks with the National Transport Authority.

Miscellaneous Tasks and Errands

Prepare boxes for archives and waste boxes for recycling.
Pick up mail from the post office, including separate boxes for specific departments.
Collect cakes from designated bakeries for office events and functions.
Assist the telephonists after working hours as when needed.

Additional Duties

Assist the Bank for ease of transportation
Change water bottles and manage office refreshments.
Pick up renewal work permits and handle related administrative tasks.
Dispatch customers’ documents to notary and insurance companies.
Assist with administrative tasks related to vehicle registration and servicing.
Manage National Transport Authority registration fees for bank vehicles.
Assist in small jobs such as changing lights, furniture locks, etc at hand level

Role/Person Specification

Preferred Education:

Basic educational qualification is required.
Possession of a valid driver’s license and certifications related to safe driving practices are preferred.

Preferred Experience:

Prior experience in a similar role, especially within a corporate environment, is advantageous.Experience in providing excellent customer service and interacting with various stakeholders is beneficial.

Knowledge & Skills:

Familiarity with Office Procedures: Basic knowledge of office procedures and administrative tasks.

Driving Skills: Proficiency in driving and navigating various routes efficiently.

Basic Maintenance Skills: Ability to perform minor repairs and maintenance tasks.

Organizational Skills: Capacity to manage multiple tasks and prioritize responsibilities effectively.

Communication Skills: Clear and effective communication skills, both verbal and written.

Attention to Detail: Ability to pay attention to detail and maintain accuracy in tasks.

Problem-Solving Skills: Capability to identify and address issues promptly and effectively.

Route Planning and Navigation

Ability to plan efficient routes and navigate to various destinations in a timely manner.
Demonstrates knowledge of local roads and traffic patterns.
Efficiently plans routes to minimize travel time and fuel consumption.
Adapts to changes in routes or traffic conditions as needed.

Basic Maintenance and Repair Skills

Proficiency in performing minor repairs and maintenance tasks for facilities and equipment.
Able to troubleshoot and resolve common issues with office equipment and infrastructure.
Performs tasks such as changing water bottles, assembling boxes, and simple repairs.
Follows safety protocols and guidelines when conducting maintenance activities.

Organizational Skills

Ability to manage multiple tasks, prioritize responsibilities, and maintain orderliness in work processes.
Demonstrates efficient time management and task prioritization.
Keeps track of delivery schedules, maintenance requests, and administrative duties.
Maintains cleanliness and organization in workspaces and vehicles.

Customer Service Orientation

Focus on meeting the needs and expectations of internal and external customers while maintaining a positive and professional demeanor.
Provides friendly and courteous service to colleagues, clients, and other stakeholders.
Responds promptly and effectively to requests and inquiries.
Communicates clearly and professionally in all interactions.

Reliability and Dependability

Demonstrates consistency, trustworthiness, and accountability in fulfilling job responsibilities.
Arrives punctually for work and appointments.
Completes assigned tasks within designated timeframes.
Follows through on commitments and obligations.

Negotiation Skills

Ability to reach mutually beneficial agreements through discussion and compromise.
Achieves favorable terms in lease and vendor contract negotiations.
Maintains positive relationships while negotiating.
Secures beneficial agreements that align with organizational goals.

Interpersonal and Communication Skills

Ability to effectively communicate and build relationships with various stakeholders
Communicates clearly and effectively with vendors, landlords, and internal teams.
Builds rapport and maintains strong relationships with stakeholders.
Actively listens and responds appropriately to stakeholder needs.

EducationHigher Certificates and Advanced National (Vocational) Certificates: Business, Commerce and Management Studies (Required)

Senior Manager: Lean Portfolio Management & Change strategy enablement

Empowering Africa’s tomorrow, together…one story at a time.

Job SummaryManager strategic initiatives to streamline lean portfolio management practices, drive effective change adoption, and enhance operational alignment with organizational goals. This role bridges portfolio governance and change enablement, ensuring optimized resource allocation and utilization, value delivery, and seamless change integration within the portfolio. This leader will enable change strategy execution and effective delivery of initiatives within the portfolio while adhering to Lean Portfolio Management (LPM) principles.

Job Description

Project Management: Lead end-to-end execution of critical programmes and projects, ensuring alignment with business objectives and strategies. Develop and maintain a comprehensive programme plan, including scope, schedule, resource allocation, risk management, and budget oversight. Establish clear success criteria and key performance indicators (KPIs) to measure project outcomes and drive continuous improvement.

Stakeholder Management: Collaborate with cross-functional teams, including traders, analysts, technologists, legal, and compliance, to ensure effective communication and coordination throughout the project lifecycle. Build and maintain strong relationships with senior stakeholders, providing regular updates on project status, risks, and opportunities.

Risk and Compliance: Ensure projects adhere to relevant regulatory frameworks and compliance standards within the capital markets industry. Identify potential risks and develop mitigation strategies to minimize project disruptions and maintain operational integrity.

Resource Management: Manage project resources, including both internal and external team members, to ensure tasks are executed efficiently and within established timelines. Coordinate with resource managers to allocate resources based on project priorities.

Change Management: Implement effective change management strategies to minimize resistance and facilitate smooth transitions during project implementations. Communicate changes clearly to impacted teams and provide necessary training and support.

Reporting and Documentation: Create and deliver regular project status reports, highlighting achievements, challenges, and upcoming milestones to leadership and stakeholders. Maintain comprehensive project documentation, including project charters, requirements, meeting minutes, and post-project evaluations.

Continuous Improvement: Identify opportunities for process improvement and automation, driving efficiency gains and enhancing the overall project management approach. Participate in lessons learned sessions and apply insights to refine project management methodologies.

EducationBachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

Absa Bank Limited reserves the right not to make an appointment to the post as advertised

Secretary

Empowering Africa’s tomorrow, together…one story at a time.

Job SummaryTo deliver secretarial, general office and administrative support services to manager(s) and or team(s) through the execution of predefined objectives as per agreed standard operating procedures (SOPs).

Job Description

Manage the diary of the manager, in an efficient manner by using Outlook, to set up meetings requested by the line manager or to accept meetings requested by others where the manager’s presence is needed.
Track and monitor the acceptances and declines obtained from the relevant parties that have been invited to the meeting. Where possible, resolve issues independently but where needed escalate any concerns and issues to the manager.
Liaise with relevant parties to re-schedule any meetings, based on a request from either the manager or the original meeting organiser.
Print all documentation relevant to the meetings and prepare daily meeting packs and give them to the manager for their reference.
Liaise with the in-house travel agency to make the travel bookings for any domestic and international trips the manager is required to make and in so doing ensure adherence to the required travel approval process.
When requested to by the manager, attend in team meetings in order to take the minutes of the meetings. Ensure that the minutes are typed, approved by the meeting chair and distributed to the relevant parties within the agreed time period.
Create socialisation rotations schedules for the direct reports of the manager, by booking meetings with key stakeholders in the bank prior to the new person joining and ensure that they are included in the formal orientation session in the individuals first month of employment.
Arrange any venues and catering for any team events, as requested by the manager, and obtain the managers approval on any orders prior to placing them with the suppliers.
Where teleconferences are being held, liaise with the relevant stakeholders to secure a dial in pin for the meeting. Communicate the pin’s details to all meeting attendees in advance of the meeting.To manage the clients’ value to Absa through optimising revenue opportunities i.e. pricing for risk in terms of the Pricing policy.
Assist manager by being aware of the content for their emails by screen incoming emails and where possible redirecting the email to the relevant direct reports to assist with the query. Follow up for feedback with these individuals, where necessary.
Create an online filling system to assist the manager with work prioritisation. File all emails which have already been dealt with, into the correct online folder, and bring the pending emails to his/her attention.
Acts as the first point of contact for the manager by answering/screening and/or re-directing the telephone calls received in a professional and efficient manner.
Assist visitors by directing them to the correct venue or person that they are looking for or by singing for the package/documentation that is being delivered.
Assist with any typing and preparation of Word, Excel and PowerPoint documentation needed by line manager.
Set up and maintain a well-ordered filing/retrieval system to store all printed documents away in a secure place e.g. a locked cabinet/office.
Take charge of general office administration including ordering of stationery and groceries, restocking printers etc. Ensure that adequate reserve stock is ordered.
Enforce company policy in terms of procedures including travel, cell phone, expense claims etc. (i.e. responsible for controlling signatures, taking policy into account, urgency and effecting timeout forwarding of documents).
Retrieve bank property e.g.cellphones, 3G cards, laptops, access cards etc, from the direct reports, of the manager, who leave the bank and return to the relevant parties.
Assist with any general administration e.g. photocopying, scanning, document binding etc that line manager requires.
Based on requests from the manager, request quotes from approved suppliers and generate purchase orders
Follow up with vendors for the delivery of items. Check the invoices against items received from vendors.
Obtain sign off on invoices from the cost centre owner and submit to accounts payable for payment. Follow up with accounts payable when vendors advise that they have not been paid.
On a monthly basis, review entries passed against the department’s cost centre. Investigate and resolve any unknown entries with the Accounts Payable department.
On a monthly basis, request team members to submit supporting invoices for corporate credit card expenses. Complete the reconciliations obtain the individuals signoff and submit for processing.
On a monthly basis request cost centre reports from Finance. Check the budget run rate and Ensure that you only take decisions within mandate.

Competencies:

Deciding and initiating action.
Learning and researching.
Entrepreneurial and commercial thinking.
Relating and networking.
Adapting and responding to change.
Persuading and influencing.
Creating and innovating

Education and Experience Required:

NQF Level : NQF Level 4
Qualifications Required (Essential): Grade 12.
Qualifications Required (Preferred): Personal Assistant/Secretarial Diploma.
Experience Required (Essential): 1-2 years in an administrative position, preferably with secretarial duties on a one on one basis.

Knowledge & Skills:

Focus on quality and accuracy.
Attention to detail.
Advanced Computer literacy (MS Office Suite, Internet and Email, PowerPoint) is essential.
Self-confidence and interpersonal skills to interface with people at all levels within the organisation.
Ability to work under pressure and operate independently on a high level.
Ability to use initiative and able to act pro-actively

EducationFurther Education and Training Certificate (FETC): Office Administration (Required)

Absa Bank Limited reserves the right not to make an appointment to the post as advertised

Specialist Project Administrator

Empowering Africa’s tomorrow, together…one story at a time.

Job SummaryThe purpose of the role is to be esponsible for documentation, administration and coordination of key projects

Job Description

CE Sat

The 5 Gateways within the Control Environment Satisfactory (CE Sat) for Africa Controls and Processes details the process and procedures for the delivery of corporate projects in order to ensure effective governance, compliance and delivery. Ensure all mandatory documents at each gateway are up to date to achieve compliance
Improve current Electronic Filing System to comply with ISO standards
Create tick sheet with a standard list of folders and list non-negotiable documents per folder
Clear out hard copy documentation where final accounts have been submitte
List, Box and Archive on site in Storeroom 2 or off site with Stuttafords
Clean up existing current Projects documentation – Re-file, fold drawings, create drawing register/trackers where necessary and tidy up. Ongoing and maintain

Design Records

Ensure Drawing Files are up to date for all projects.
Ensure as built drawings are up to date after every project closure
Ensure Revisions Numbers Are Correct
Create drawing register for ORD project, liaise with client regularly with regards to outstanding drawings, duplicated drawings & numbering convention
Assisting with tenders (Drawings and Costing)
Follow up with Quantity Surveyors on progress made with regards to measuring of distributed drawings and give feedback
Create Bill of Material
Make up files according to WBS Structure Codes
Scan documents when needed

Minimum requirements

NQF level 6 / 7 in Project Management
A Post-graduate qualification in a related field would be advantageous
Must be proficient in Microsoft Office, Microsoft Excel.
Minimum 5 years’ experience in a similar role

EducationBachelor’s Degree: Business, Commerce and Management Studies (Required)

Absa Bank Limited reserves the right not to make an appointment to the post as advertised

Head of SA Inbound Business

Empowering Africa’s tomorrow, together…one story at a time.

Job SummaryDevelop and execute client acquisition strategy to increase Absa Mauritius share amongst SA inbound clients.
Position the Absa Mauritius brand as the go-to financial institution through its wide range of products available for Wealth, RBB and CIB customers.
We will offer to clients a wide range of retail, business banking, corporate and investment, and wealth management solutions across our broad business segments, RBB, Wealth and CIB.

Job Description

Setting up of a SA Inbound desk, headed by a Senior Executive, reporting into the Chief Business Officer.
Develop and execute client acquisition strategy to increase Absa Mauritius share amongst SA inbound clients
Own Balance Sheet and P&L responsibility
Position the Absa Mauritius brand as the go-to financial institution through its wide range of products available for Wealth, RBB and CIB customers.
We will offer to clients a wide range of retail, business banking, corporate and investment, and wealth management solutions across our broad business segments, RBB, Wealth and CIB.
Establish and develop the South African Inbound business in Mauritius.
Create a dedicated desk with Balance Sheet and P&L responsibility. Utilize MYMI to
collect and input data. Maintain a record of financials or accomplishments using monthly
management accounts.
Focus towards acquiring clients from South Africa for Corporate Banking, Retail Business Banking and Wealth.

EducationHigher Certificates and Advanced National (Vocational) Certificates: Business, Commerce and Management Studies (Required)

Spark Operations Executive

Empowering Africa’s tomorrow, together…one story at a time.

Job Summary

Job Description

EducationHigher Certificates and Advanced National (Vocational) Certificates: Business, Commerce and Management Studies (Required)

Assistente de Serviço ao Cliente

mpowering Africa’s tomorrow, together…one story at a time.

Job SummaryAssistente de Serviço ao Cliente de modo que esta apresente desempenho excepcional na condução e prestação do negócio a retalho particularmente na Agência de afectação, através da provisão de serviços excelente aos clientes em tudo o que procuram no banco

Job Description

Trabalhar com os diferentes gestores e supervisores de grupo e os colaboradores da agência, de modo a alcançar excelência no serviço ao cliente, através do desenvolvimento de actividades na Agência e fora da Agência fazendo gestão eficiente e eficaz dos clientes;

Receber numerário dos clientes nos compartimentos de caixas atendendo depósito e levantamento

Efectuar depósito de Cheques e efectuar a respectiva compensação

Assegurar a efectividade do KYC na abertura e remediação de contas;

EducationFurther Education and Training Certificate (FETC): Office Administration (Required)

Project Support

Empowering Africa’s tomorrow, together…one story at a time.

Job SummaryTo assist in delivery of Open Market Credit Cards, activate cards and support customers to register to IB

Job Description

To call customers who have not yet collected their Welcome packs
Once collected, to activate their debit / credit card/s as appropriate.
To assist them to register to internet banking
To call Open Market customers to collect their credit cards.
Once collected, to activate their debit / credit card/s as appropriate.
To assist them to register to internet banking
To call customers who have already collected their cards but are not yet activated.
To activate their card/s.
To assist them to register to internet banking
To update the register as and when the cards are collected / activated

To update their profiles on eBox, KAMLS and First Vision

To help look for cards at Absa House for customers to collect

EducationHigher Certificates and Advanced National (Vocational) Certificates: Business, Commerce and Management Studies (Required)

Receptionist

Empowering Africa’s tomorrow, together…one story at a time.

Job SummaryAs a receptionist in the bank, your primary purpose is to ensure a positive and professional first impression for all visitors and callers. You are responsible for providing courteous assistance, accurate information, and efficient support to visitors and staff members. Your role contributes to the overall smooth operation of the bank by managing the reception area and facilitating effective communication.

Job Description

Greeting and Assistance

Courteously greet and assist all visitors upon their arrival at the bank.
Provide accurate information and guidance to visitors regarding their inquiries or appointments.
Accompany and guide visitors to their desired destinations within the building as required.

Telephone Management

Answer incoming calls promptly and professionally, redirecting them to the appropriate recipients or departments.
Take accurate messages and ensure they are promptly delivered to absent recipients.
Provide correct and relevant information to callers to assist with their queries.

Document Handling

Receive, record, and organize all incoming and outgoing letters and documents.
Hand over letters and couriers to messengers for internal distribution.
Maintain cleanliness and organization of the reception area

Information Management

Update and maintain the internal telephone directory to reflect changes in staff members.
Provide relief support to the Telephone Operator during leave or absenteeism as required.

Visitor Management

Manage the visitor’s book, accurately recording visitor details and purpose of visit.
Oversee the distribution and collection of visitor badges for security purposes.

Administrative Support

Perform any other related duties as directed by the Line Manager.
Assist with administrative tasks to support the smooth functioning of the reception area and bank operations.

Role/Person Specification

Preferred Education:

Basic educational qualification is required.
Possession of a valid driver’s license and certifications related to safe driving practices are preferred.
Courses or certifications in customer service can be advantageous.
Knowledge of office procedures and practices can be beneficial.

Preferred Experience:

Prior experience in a similar role, preferably in a corporate or customer-facing environment.
Experience in providing excellent customer service and handling inquiries effectively.
Familiarity with administrative tasks such as document handling, phone etiquette, and appointment scheduling.

Knowledge & Skills:

Excellent Communication Skills: Clear and effective communication, both verbal and written.

Customer Service Orientation: Ability to provide courteous and efficient service to visitors and callers.

Organizational Skills: Capacity to manage multiple tasks and prioritize responsibilities effectively.

Attention to Detail: Ability to maintain accuracy in tasks such as recording messages and handling documents.

Computer Proficiency: Basic knowledge of computer applications such as MS Office and email.

Technical Competencies:

Telephone Operation: Proficiency in operating a multi-line telephone system and handling calls efficiently.

Document Handling: Ability to receive, record, and organize incoming and outgoing letters and documents.

Office Equipment Operation: Familiarity with office equipment such as photocopiers, printers, and fax machines.

Database Management: Basic understanding of database systems for maintaining records and directories.

Behavioural Competencies:

Professionalism: Maintains a professional demeanor and represents the bank positively to visitors and callers.

Adaptability: Flexibility in handling changing priorities and unexpected situations.

Teamwork: Ability to collaborate effectively with colleagues and other departments.

Problem-Solving Orientation: Capacity to identify and address issues promptly and effectively.

Empathy: Demonstrates understanding and empathy towards the needs of visitors and callers.

Confidentiality: Handles sensitive information with discretion and maintains confidentiality as required.

EducationGET Certificate: Education, Training and Development (Required)

Project Manager (FTC)

Empowering Africa’s tomorrow, together…one story at a time.

Job SummaryOverall, Job Purpose

The Project Manager has complete ownership in the implementation of projects across the group. The project manager ensures that the project/changes are delivered on time, to budget, quality to meet stakeholder expectations. All project/change deliveries must be in compliance with the Absa change policies and methodologies.
• Ensure that all projects are completed on schedule and within the budgeted scope.
• Led the project’s commencement and planning and its technical feasibility.
• Create a precise strategy to track and monitor the project’s development.
• Regular update with both internal and external stakeholders to ensure that projects are completed on time.
• Maintain client and stakeholder connections.
• Using the right project management tools, you can track the progress of your project.
• Reduce project risks by doing a risk management study.
• Provide necessary support to ensure funded initiatives are effectively managed, and delivered within time, cost, quality, and risk constraints.
• Must be open-minded, passionate and the way you work energizes others.
• Must be committed to the timely delivery of a job well done.

Job Description

Key Accountabilities

Accountability: Project Definition and Planning (20%)

• Evaluate business need for change and create or assist in creation of business case.

• Define, scope and plan the project and agree structure and deliverables.

• Obtain sign-off of business case from Project Sponsor as appropriate.

• Prepare and agree detailed project/sub project responsibilities.

• Agree resource requirements with Business, IT Support Exc.

Accountability: Project & Change Delivery (40%)

• Responsible for small Project Management initiatives, acting either alone or managing small numbers of staff (often from the BAU line who are often seconded part-time to the project).

• Comply with the appropriate structures established and maintained by the Project Manager, to ensure the delivery of projects.

• Prepare current and accurate forecast of costs, cash flow, timescales and resource requirements and agree with the Project Steering Committee

• Identify all products and tasks associated with their completion. Prepare and maintain detailed and accurate project and resource plans, with current estimates for activity completion.

• Prepare and agree detailed project plans to meet project objectives on time and within budget.

• Co-ordinate, review and report project progress against plan and escalating issues when appropriate.

• Follow agreed controls for resource, schedule and quality.

• Demonstrate effective stakeholder management (minimal engagement required).

• Identify areas of risk, concern, change and issue management procedures, making recommendations as appropriate.

• Ensure business benefits are owned and delivered.

• Manage the handover of project deliverables and completion of the project

Accountability: Stakeholder Management (20%)

• Identify, analyze and understand expectations from project stakeholders

• Effective management of stakeholders throughout project lifecycle.

• Regular verbal and written communication to present business case, obtain commitment and support and report progress on the project to relevant stakeholders.

• Consultations with Accountable Executive / sponsor to report progress on the project, escalate issues etc.

• Communication with various businesses and other enablers to support project when required.

Accountability: Project Governance (20%)

• Develop and manage project plans, including schedules and budgets.

• Identify and manage project dependencies.

• Manage project budgets / costs, track and report expenses.

• Identify, assess, prioritize, track, and report issues / risks.

• Develop and execute communication plans

• Implement assurance processes to maintain quality and adherence to standards.

• Plan and manage resource allocation.

• Manage changes to project scope, schedule, or budget.

• Document lessons learned, develop and implement process improvements.

• Ensure compliance with organizational policies and regulatory requirements.

Role / Person

Specification

Education and Experience Required

• Bachelor’s degree

• Minimum of 2 years’ experience working in the Telco/Banking industry

• Minimum 2 years hands on experience in project management

• Demonstrable knowledge (or Certification) in Agile methodologies and / or Design Thinking

• Business-related Degree or Certificate would be an advantage

Knowledge & Skills: (Minimum of 2)

• Experience of employing change management best practices and disciplines

• Awareness of the Bank including systems, products, and services

• Experience of managing activity across the whole of a project lifecycle, using current technology, structured methods, and a quality process

• Exposure to governance, control, and risk management

• Proven ability to effectively work within teams at all levels

Competencies: (Minimum of 2 competencies)

Management and leadership
Exceptional service and results orientation.
Superior analytical, evaluative, and problem-solving abilities.
Ability to work under pressure and time constraints
Excellent self-organization and self-direction in performance of tasks, including time management skills
Ability to set and manage priorities
Maintaining up-to-date knowledge of technological advances is crucial