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Sustainability Intern
Job Reference Number: SI-107
Department: A&G – Sus : Sustainability
Industry: Admin/Office Support
Job Type: Contract
Positions Available: 1
Salary: Market Related
GrandWest is looking for a Sustainability Intern will support the SED Officer with administrative tasks and assist in coordinating sustainability-related initiatives. The role is primarily office-based but may involve offsite visits to community projects and stakeholder engagements.
Job Description
Job Purpose
The Sustainability Intern will support the SED Officer with administrative tasks and assist in coordinating sustainability-related initiatives. The role is primarily office-based but may involve offsite visits to community projects and stakeholder engagements.
Key Performance Areas
1. Office Administration
Assist in maintaining and updating SED project documentation and reports.
Manage correspondence, including emails and stakeholder communications.
Schedule and coordinate meetings, taking minutes where necessary.
Maintain records of sustainability initiatives and ensure compliance with company policies.
Assist in compiling presentations, reports, and proposals for sustainability programs.
2. Stakeholder Engagement & Project Support
Support the SED Officer with logistics for offsite visits and community engagements.
Participate in site visits to assess the progress of sustainability projects.
Assist in data collection and impact assessments for sustainability initiatives.
Collaborate with internal and external stakeholders to ensure smooth execution of sustainability programs.
Job Requirements
Education:
N6 in Office Administration/Management Assistant (for work-integrated learning placement)
OR Diploma/Degree in Office Management (for full internship placement)
Experience:
No prior work experience required.
Exposure to sustainability or community development projects is an advantage.
Competencies & Skills
Strong administrative and organizational skills.
Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
Excellent written and verbal communication skills.
Ability to work independently and as part of a team.
High attention to detail and accuracy.
Adaptability and willingness to work offsite when required.
Interest in sustainability, community development, and corporate social responsibility.
Work Conditions & Special Requirements
Office-based role with occasional travel to offsite locations.
Equity
Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.
Chef De Cuisine
Job Reference Number: SI-105
Department: F&B : Royal Court
Industry: Hotel/Catering/Hospitality/Leisure
Job Type: Permanent
Positions Available: 1
Salary: Market Related
Sibaya provides a uniquely exciting and memorable gaming, hospitality and entertainment experience, we are a passionate Team that takes pride in everything we do, Sibaya is looking for Chef De Cuisine a highly skilled culinary professional who will be responsible for overseeing the preparation, and presentation of food in the kitchen and to deliver exceptional dining experience for our guest.
Job Description
Main Purpose of the job:
Responsible for the day-to-day team management and delivery of the food production operation within a specific outlet with the aim of producing quality culinary products in, line with guest expectations, company standards and regulations.
Job Requirements
Duties and responsibilities include:
- In collaboration with the Executive Sous Chef, develop outlet objectives and deliverables, in line with the culinary strategy.
- Facilitate the communication and implementation of culinary deliverables for the outlet.
- Provide clear delegation of authority and accountability for deliverables.
- Manage and allocate people and operational resources.
- Communicate plans relative to promotions and strategies to relevant staff and stakeholders within the unit.
- Align plans with EE, SD and procurement transformation strategies which contribute. towards BBBEE targets being achieved for the property.
- Put in place staff scheduling and duty allocations to ensure coverage, Handle shift briefings / handovers / shift reports, Manage the preparation of mise-en-place, Complete opening and closing checklists, Interact and be present on the floor during service to ensure food quality and presentation in line with standards, Handle any special requests, special requirements, recommendations, concerns, resolution of complaints, issues experienced during service etc.
- Manage staff appearance and kitchen appearance/ functioning of equipment and systems for the outlet, Report and resolve any issues experienced.
- Monitor the cleanliness and hygiene of the kitchen before, during and after service, completes shift reports Produce a 10-day / 20-day and monthly food cost report, Contributes to month-end financial reports for the outlet (Budget vs revenue, food cost, etc).
- Audit food safety standards to ensure outlet compliance with relevant legislation Regulations
- Conduct maintenance and hygiene inspections in all areas of the kitchen.
- Monitor health, safety, hygiene and environmental elements in the outlet, Manage the control and storage of stock and operating equipment as per SOP for the outlet.
- Investigate variances / discrepancies and take necessary action to correct.
- Monitor Culinary standards and processes. Control waste for the outlet. Work with internal stakeholders (maintenance, finance, HR, and security) to identify risk areas and address these
- Collaborate with the Executive Chef to complete the planning for the Budget and forecasts for the outlet.
- Motivate and manage Capex requirements for the outlet, Authorise spend in line with budget
- Food recipe – All menu item food recipes to be documented, updated and captured into the system MC or IFS to ensure accurate food theoretical.
- Manage the conducting of accurate stock takes for the outlet in line with Company process. Report on any variances for the outlet. Report on staffing and productivities. Monitor departmental leave liability.
- Check all outlet staff wages / spend are in line with budget as a % of revenue; maintain productivity ratios of performance for line staff.
- Manage staff conditions of employment, e.g. attendance, absenteeism, leave, adherence to policies and procedures.
- Manage productivities and payroll costs for the outlet. Identification of employee training needs
- Perform on the job training and coaching to close developmental gaps and build succession for a talent pipeline within the outlet. Manage employee relations within the department. Staff communication and motivation.
- Performance contracting, reviews and development, provides resources and removes obstacles to performance, Liaise with F&B on food and beverage offering, menus and services in the various outlets
- Inform and update staff on objectives, shift information, VIP information, changes in regulations and the business requirements
- Communicates department’s objectives, standards and operating procedures to internal and external service providers as per SLA.
Minimum requirements (Education and Experience)
- 3-Year Culinary Diploma or equivalent National Culinary Qualification at a Diploma level
- Membership with South African Chef’s Association and other relevant culinary accreditation
- 5-6 years’ experience and track record in a similarly graded hotel / restaurant kitchen environment of which at least 2 years’ experience must have been as a chef de partie.
- Demonstrated ability to make use of intermediate computer skills
- Ability to work shifts that meet operational requirements.
Skills and competencies
- Food Costing, Culinary Product Knowledge
- Kitchen Operational Management, Labour legislation
- Environmental and sustainability standards
- Proficient Computer skills (MS Office), Coaching
- Cooking methodologies, Numeracy and calculation skills.
- Analysing and diagnosing – numerical information; trends in data
- Problem-solving, Making fine judgements through the senses viz, colour, taste, texture.
Closing date: 3 April 2025
FB Manager
Job Reference Number: SI-102
Department: F&B : Management
Industry: Hotel/Catering/Hospitality/Leisure
Job Type: Permanent
Positions Available: 1
Salary: Market Related
GrandWest is looking for an F&B Manager who will be responsible for the effective day-to-day management of Food & Beverage operations including restaurants, beverage operations and food and beverage service in the casino operations.
Job Description
Job Purpose
Responsible for the effective day-to-day management of Food & Beverage operations (including restaurants, beverage operations and food and beverage service in the casino operations), with specific regard to:
- achieving profitability in specific outlets
- improving of standards of operation
- maximising customer satisfaction
- facilities and product maintenance and enhancement
- ensuring all F&B operational efforts on the casino floor achieve the F&B strategy and objectives
Key Performance Areas
F&B Strategic Planning
- Understand the Group F&B strategy and align Unit F&B strategy
- Develop strategic objectives for the Unit’s F&B deliverables
- Facilitate the project management and achievement of milestones of F&B deliverables
- Direct F&B product analyses and benchmark with leading F&B trends
- Identify and investigate new F&B opportunities for the property
- Direct risk analyses i.t.o impact on short term profit margins vs. long term sustainability
- Provide clear delegation of authority and accountability for deliverables at all levels
- Communicate with all relevant Stakeholders internally at a unit and Group level and externally
- Manage and allocate people and operational resources
- Facilitate marketing plans relative to promotions and strategies
- Align strategies with EE, SD and procurement transformation strategies which contribute towards BBBEE targets being achieved for the property
F&B Revenue Optimisation
- Establish revenue targets per outlet to track performance on a daily basis
- Develop business action plans and promotions to capitalize on revenue and drive incremental revenues.
- Leverage off suppliers to drive value add promotional activity
Product Development
- Complete a competitor analysis of food, beverage and conferencing products in property catchment areas including pricing comparisons
- Conduct product performance analyses / reviews and make recommendations to address opportunities and gaps
- Provide product rationalisation on a regular basis or as required
- Motivate new product enhancements
- Budget and direct the implementation of approved projects
- Measure ROI and performance on a regular basis
- Share unit successes with other operations
F&B Standards & Governance
- Oversee F&B standards and processes at a unit level
- Integrates Group standards into Unit Operations
- Align practices with new legislative compliance around health, hygiene, safety and the environment
- Implement sufficient control measures (including systems and processes) & checks within each department to mitigate any financial risk to the business. All staff in F&B to adhere the policy and procedures.
- Conduct weekly walkabouts of all F&B front of house and back of house areas to monitor compliance
- Drive a waste management culture and ensure all staff are trained.
- Work with internal stakeholders (maintenance, finance, HR, and security) to identify risk areas and address these
People Management and Development
- Lead and motivate F&B employees and promote positive working relationships, direction and support
- Lead and oversee departmental communication ensuring employee and management interaction
- Measure and develop strategies to enhance employee engagement
- Identify and manage training, coaching and development requirements in line with strategic plans, e.g. skills shortages, succession plans, talent management
- Ensure competent levels of staff meet operational level requirements (right fit for the job)
- Source and Select talent as per EE plan to build the future food and beverage talent pipeline
- Performance Manage and coach reporting managers to ensure KPA’s are achieved
- Manage employee relations within the F&B function (monthly meetings with Union – formalised, minuted, issues addressed)
Financial management
- Budget forecasts & control
- Motivate and manage Capex requirements
- Complete Cost of Sales reports including
- Theoretical COS per outlet for food & beverage respectively.
- Recipes – Recipe links needs to be in place to ensure accuracy and legitimacy of theoretical as well as put us in a position for the theoretical to be system generated.
- Food recipe – All menu item food recipes to be reviewed and signed off and where needed recaptured into the system MC or IFS to ensure accurate food theoretical.
- Procurement – All supplier prices and supplier price quotes to be reviewed and monitored on a monthly basis going forward to ensure we monitor and track price movements to minimize input cost fluctuations.
- Cost control – oversee the conducting of accurate stock takes in line with Company process. Use stock takes variance reports to manage underperforming outlets in relation to COS
F&B Promotions & Marketing
- Liaise with Marketing to drive banqueting sales and marketing and promotional F&B activities
- Build collateral with marketing to position promotions to the external market
- Conduct post-mortem and analysis of promotions
- Calculate ROI
Reporting
Consolidation monthly Financial Reports for the entire food and beverage operation including consolidated views of:
- Salary forecast vs actuals – salary monthly forecast to be based on rosters. Track and monitor salary cost in relation to revenue achieved daily and make adjustments throughout the month to bring salary cost in line as a percentage of revenue.
- Absenteeism – actively manage and report on absenteeism in line with company policy, rules, and regulations
- Productivity – Covers per hour/drinks per hour needs to be monitored daily to ensure staff are operating at the required level to achieve and exceed budgeted revenues with remedial action taken when not tracking on target.
- Sales targets – report on variation to set sales targets in line with staff productivities and revenues. Report on remedial action taken when targets not met.
- Labor brokers – report on the use of labour brokers and various against productivities
Customer Relationship Management
- Develop a CVP in line with the unit strategy and marketing/ guest feedback
- Deal with any escalations / complaints
- Frequent Interaction with guests (especially VIP’s)
- Supports VIP services in various initiatives i.e. functions, events
- Communicates customer standards to department for implementation
- Monitors customer standards and addresses gaps
- Be present and provide management support in F&B outlets and operation when required
Stakeholder relationship management
- Attends meeting as per schedule
- Informs department / staff of information required to perform the duties and restaurant operation effectively
- Communicates department’s objectives, standards and operating procedures to internal and external service providers as per SLA
- Communicates any special guest requirements or events to other relevant operating departments
- Provides feedback and reports back to Unit management on the performance and challenges within the restaurant
- Maintains regular communication with all relevant stakeholders with regards progress, issues, changes, etc.
- Provides feedback on operations to Group F&B on initiatives, performance, concerns, etc.
Planning
- Short term planning involves conducting the planning of activities to meet and optimise new business targets and growth in customer spending within the unit;
- Organise, plan and prioritise tasks to ensure that work gets done profitably and efficiently;
- Effective scheduling to ensure that team is adequately resourced to achieve targets/meet job requirements.
Decision making
- Apply business acumen and sound common sense to the overall management of food & beverage outlets and teams;
- Monitor changes in the food and beverage environment and is quick to act upon potential opportunities;
- Consider all the facts, options and possible outcomes prior to making decisions;
- Analyse and diagnose outlet performance issues in order to maximise or leverage the strengths of the team in a competitive environment;
- Able to makes sound decisions within procedural parameters, and provide appropriate motivations where necessary.
Problem solving
- Deal with diverse problems in own area, using judgment and discretion to resolve them;
- Provide information and make recommendations regarding products and services that will meet customer needs;
- Suggest initiatives to increase penetration of customer base;
- Solve a wide range of queries related to customer service, dealing with these sensitively and within operational/procedural limitations;
- Solutions should be profitable and ensure the correct customer behaviour in terms of product usage;
- Arbitrate / resolve difficult customer complaints and/or issues / disputes.
- Optimise and streamline existing systems and processes to support the business strategy in terms of cost efficiency, managing risks and improving the service offering;
- There are guidelines/ policies and procedures in place to be followed, but the incumbent needs to research new ways of doing things, with a view of constantly improving productivity and profitability.
Core behavioural competencies
- Motivating others / gaining co-operation
- Decision-making
- Training; coaching; keeping abreast of new developments in field
- Analysing / Diagnosing performance of the outlet / product performance
- Reviewing – Assessing feasibility; assessing compliance; efficiencies
- Appraising / Developing Others including evaluating for recruitment, performance, coaching and training
- Controlling people and non-people resources
- Influencing & negotiating skills
Technical / proficiency competencies
- Food & Beverage Cost and revenue management
- Food & Beverage Product Knowledge
- Financial management
- Team Planning
- Operational Management
- Product Analysis & Development
- Stock control
- Intermediate Computer Skills
- Micros / Opera is preferred
Job Requirements
Education
Minimum requirements (Education and Experience)
- 3 Year Hotel School Diploma or equivalent National Qualification at Diploma level
Experience
- 9-10 years in the food and beverage industry of which at least 5 years are at a management level
Scope and limits of the job
Manages multiple teams that services guests visiting the business unit. Prepares and controls a
budget for multiple food, beverage and conferencing outlets within the business unit
Work conditions and special requirements
- Ability to work shifts that meet operational requirements
- Mobility and ability to move around as per job requirements (including with the use of aids)
- Physically be able to move operating equipment
- Have an open attitude to perform similar functions in alternative outlets due to operational requirements
Equity
Please Note that ,Preference will be given to suitably qualified employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998 (and any amendments thereto), the relevant internal recruitment policy as well as unit’s employment equity plans and Gaming Board License conditions.
POPI Statement
Please note that when applying for any position, reference checks will be completed and personal information as defined in the Protection of Personal Information Act 4 of 2013 will be processed. In applying for this position, applicants will be deemed to have consented to such processing as defined in the included Privacy Statement.
Please also note that if you have not been contacted within 1 month after the closing date of this advertisement, please accept that your application has been unsuccessful.
Gaming Technician
Job Reference Number: SI-90
Department: Slots Technical : Slots Technical
Industry: Hotel/Catering/Hospitality/Leisure
Job Type: Permanent
Positions Available: 3
Salary: Market Related
The role of the Gaming Technician is to investigate, audit and identify gaming product deviations and effect advanced repairs and product configuration to all gaming related equipment, in line with internal professional standards and gaming regulations.
Job Description
Job Purpose
Responsible to investigate, audit and identify gaming product deviations and effect advanced repairs and product configuration to all gaming related equipment, in line with internal professional standards and gaming regulations.
Key Performance Areas
Gaming Product
- Refer to the work output task register for detailed tasks
- Cleaning, servicing, replacing, repairing, testing components of EGMS, Gaming Kiosks,
- Displays, Online systems, cabling, progressives, card reader, keypads, IView screen, note acceptor, EGM bases, Gaming Table Equipment, Signage, cashiering equipment, marketing and promotional equipment, audio/ video
- Record and prioritise all job cards
- Move and place EGMs
- Configure gaming equipment
- Knowledge sharing on gaming products
- Writing technical manuals as per operational requirements
Gaming Technical Standards
- Clean-up move location
- Keep workshop tidy and safe
- Clean, store and secure equipment
Customer Service
- Investigate and resolve customer disputes
- Provides accurate guest information including promotional information
- Greets guests with a friendly smile, eye contact on arrival, friendly goodbye and treated with respect at all times
- Guest Interaction and Service
- Contact suppliers for technical support where relevant
Audits and Investigations
- Auditing and investigating (Refer to the work output task register)
- Jackpot exceptions
- Count variances
- Machine performance checks
- Other auditing as per operational requirements
- Reports variances and make recommendations
- Communicate and follow-up to ensure all corrective actions are implemented
Reporting & Administration
- Analytical Reports: (Including but not limited to)
- a. Shift reports
- b. Month end Feedback reports
- c. Note acceptor reports
- d. Card acceptance reports
- e. Suspicious meter movement reports
- f. Card update failures
- g. Network stats checks
- Captures relevant data
- Ensures RGP information is displayed
Job Requirements
Education:
Minimum requirements (Education and Experience)
- N5 National Electronic Certificate (light current) with relevant experience or
- S2 or National Electronic Diploma (light current) or
- Equivalent qualification
Experience:
- 1 year experience as a technician will be an advantage
- Experience in the gaming industry is preferred
- Meet the requirements for a gaming licence and FICA
Working conditions & Special requirements:
- Ability to work shifts that meet operational requirements
- Physically able to work and stand for long periods of time
- Physically able to move machines
Skills & Competencies:
Core & personal behavioural competencies
- Analytical skills
- Problem Solving
- Collecting Information (listening; asking questions)
- Dealing with Customers
- Checking
- Following Instructions
- Emotional resilience
- Presentable
Technical proficiency competencies
- Gaming Component Knowledge
- Gaming Component Servicing & repairs
- System auditing& investigations
- English verbal communication skills
- Proficient computer skills
Equity
Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.
POPI Statement
Please note that when applying for any position, reference checks will be completed and personal information as defined in the Protection of Personal Information Act 4 of 2013 will be processed. In applying for this position, applicants will be deemed to have consented to such processing as defined in the included Privacy Statement. Please also note that if you have not been contacted within 1 month after the closing date of this advertisement, please accept that your application has been unsuccessful.
Dealer – S x15
Job Reference Number: SI-99
Department: Tables : Main Floor
Industry: Gaming
Job Type: Permanent
Positions Available: 15
Salary: Market Related
GrandWest is looking for experienced Dealers to serve as the primary point of customer service, facilitating casino table games while delivering exceptional service on the floor, in line with company standards and gaming regulations.
Job Description
Job Purpose
Responsible to be the frontline customer service point in facilitating the play of casino tables games whilst providing exceptional service on the floor in accordance with company standards and gaming regulations.
Key Performance Areas
Prepared Work Area
- Check gaming area, table and float and ensure ready for play
- Checks operating equipment prior to start of shift including shuffling machines; cards; chips; etc to ensure all is functioning and ready for play
- Check cleanliness of own section or station
- Communicate and follow-up on the correction of any equipment faults or defects
Game Play
- Deal the relevant tables games (blackjack, Poker; Punto Banco, Baccarat; American Roulette; or any other game as per business unit requirements)
- Handle all player transaction requirements with regards placing of bets and paying out including cash and chip transactions
- Provides audible and precise game commentary
- Monitor and report on guest play and action (when required) on the Casino system
- Keeps inspector informed of information relevant to the games and escalate any suspicious betting patterns or underage gambling
- Opening and Closing of tables
- Game hand over – Dealer to dealer and /or inspector
- Conduct cash-ups and reconcile float at the end of shift
- Substantiate and report on any float variances
- Secure and transport float as required
Customer Engagement
- Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times
- Interact with guests and provide professional service standards and relevant solutions
- Identifies customers and understand their preferences
- Educate customers on business unit facilities, products and current promotions
- Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary
Job Requirements
Minimum requirements (Education and Experience)
• Grade 12 or equivalent national qualification in gaming operations
• Previous experience in a customer facing role
• 1 year experience as a Tables Dealer
• 1 year experience in the gaming industry
• Demonstrated competence in all requirements (including an ability to deal blackjack and roulette) and participation as part of a practical Dealing School
Work conditions and special requirements
• Ability to work shifts that meet operational requirements
• Work in a smoking environment
• Physical mobility to move around as per job requirements (including with the use of aids)
• Full visual acuity (ability to discern colours)
• Manual Dexterity – ability to handle chips and cards with both hands
Certifications/Accreditation/Registration/Licenses
• Meet the requirements for a gaming licence
Skills and competencies
Core & personal behavioural competencies
• Problem Solving
• Collecting Information (listening; asking questions)
• Dealing with Customers
• Handling conflict
• Checking
• Following Instructions
• Emotional resilience
• Honesty in the handling of cash
• Presentable
Technical proficiency competencies
• English verbal communication skills
• Numerical skills (calculations of large numbers)
• Deal tables games including Roulette / Blackjack
• Use Gaming Tables equipment – chip handling, chipping machines, Shuffling machines
• Betting procedures
• Compliance procedures and regulations
• Basic responsible gambling principles
• Basic computer skills
Equity
Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.
Senior Trader – Sunbet
Job Reference Number: SI-94
Department: Other Ops : Sports Betting
Industry: Gaming
Job Type: Permanent
Positions Available: 2
Salary: Market Related
Sun Bet, as the online betting and gaming division of Sun International, will lead the alternative gaming strategy and business objectives, providing thought leadership and advice on betting and gaming product performance, revenue growth, operational governance and service standards, as well as building strategic relationships and partnerships with key stakeholders; and leading the integration…
Job Description
Job Purpose:
To manage a specific sport in order to maximise profit margins and provide punters with a competitive product that is on time and on line at a right price
Job Requirements
Education:
- B Degree in Sports/Business/ Finance or equivalent (plus).
- Key Employee License Holder (plus).
Experience:
- Minimum 2 years’ experience as a junior trader in sports.
Skills and Knowledge:
- Understanding of specific sports.
- Industry and market knowledge.
- Aptitude for numbers/ financial acumen.
- Attention to detail.
- Team player.
- Analytical skills.
- Judgement & decision making.
Key Performance areas:
- Offer as many pre-game and live televised sports games as possible that can be traded in order to attract sports punters to sunbet.
- Add competitive sports markets and increase market range in order to become the leading book maker for a specific sport.
- Constantly monitor sports punters to keep abreast of those that get lost to the business.
- Liase with marketing department to establish reasons for lost punters and advise on campaigns to lure back lost punters and attract new ones.
- Ensure adherence/ compliance to existing sports-specific risk policies in order to guide the amount of exposure for each sports market;
- Make decisions on take-backs from other book makers in order to reduce amount of exposure, and as far as possible, ensure that take- backs are not at a loss;
- Make suggestions on where to move market or change betting limits and prices in order to manage exposure;
- Analyse sports that are set up manually in order to determine correct prices and quotes for punters vs market’s prices and quotes;
- If there is a big gap between company and market prices and quotas offer opinions and / or decide to either stay in line with market or go outside the market to force money from punters in a different direction;
- Spot suspicious betting transactions and investigate to ensure legitimacy of bet;
- If illegitimate, explain to punter why payout cannot be made and in the case of a dispute prepare case for Head Trader to present to Gambling Board.
- Produce weekly, monthly and quarterly reports on sports and punters in order to determine growth and performance of a specific-sport;
- Analyse sports and punters to determine betting patterns and behaviour of punters;
- Based on information from reports, suggest ideas to improve specific-sport performance.
Equity:
Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.
POPI Statement:
- Please note that when applying for any position, reference checks will be completed and personal information as defined in the Protection of Personal Information Act 4 of 2013 will be processed. In applying for this position, applicants will be deemed to have consented to such processing as defined in the included Privacy Statement.
- Please also note that if you have not been contacted within 1 month after the closing date of this advertisement, please accept that your application has been unsuccessful.
Junior Trader – Sunbet
Job Reference Number: SI-95
Department: Other Ops : Sports Betting
Industry: Gaming
Job Type: Permanent
Positions Available: 1
Salary: Market Related
Sun Bet, as the online betting and gaming division of Sun International, will lead the alternative gaming strategy and business objectives, providing thought leadership and advice on betting and gaming product performance, revenue growth, operational governance and service standards, as well as building strategic relationships and partnerships with key stakeholders; and leading the integration.
Job Description
Job Purpose:
To improve efficiency of the department and help reduce betting risks by providing administrative support, trading assistance and executing instructions from the Senior Trader.
Job Requirements
Education:
- Matric with at least a C standard grade pass in maths (essential).
- Degree in Sports / Business / Finance or equivalent (plus)
Experience:
- Trading experience (plus)
Skills and Knowledge:
- Understanding of a variety of sports
- Aptitude for numbers
- Attention to detail
- Team player
- Analytical skills
- Judgement
- Compile instructions.
Key Performance areas:
- Monitor and respond to general support queries from Telebet Operators;
- Escalate complex queries to Senior Trader;
- Set up general sports events instructed by Senior Trader;
- Monitor and enter results of sports games into Turfsport.
- Understand sports risk policies in order to alert Senior Trader should there be too much exposure on a market;
- Take instructions (e.g. move price & quote or close market) from Senior Trader in order to reduce potential high exposure on a particular market;
- Occasionally make independent decisions to counter suspicious betting behaviour (e.g. temporary close of market) and then take advice from Senior Trader on way forward;
- Monitor over-exposed markets and follow instructions from Senior Trader on how to adjust and re-open them.
- Monitor and compare feed markets and prices with international market and prices in order to ensure the feed updates on time and illegitimate betting behaviour is countered;
- Monitor Bet Radar System to ensure no technical problems occur (e.g. feed not updating and stoppages)
Equity:
Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.
POPI Statement:
- Please note that when applying for any position, reference checks will be completed and personal information as defined in the Protection of Personal Information Act 4 of 2013 will be processed. In applying for this position, applicants will be deemed to have consented to such processing as defined in the included Privacy Statement.
- Please also note that if you have not been contacted within 1 month after the closing date of this advertisement, please accept that your application has been unsuccessful.
VIP Personal Host – Sunbet
Job Reference Number: SI-92
Department: Mrk – Oth : Retention Marketing
Industry: Gaming
Job Type: Permanent
Positions Available: 1
Salary: Market Related
Sun Bet as the online sports betting division of Sun International will lead the alternative gaming strategy and business objectives, providing thought leadership and advice on sports betting product performance, revenue growth, operational governance and service standards, as well as building strategic relationships and partnerships with key stakeholders; and leading the integration of online spo
Job Description
Job Purpose:
The VIP Host role in Sun Bet is responsible for implementing the VIP customer program and is the point of contact for VIP customers. The role needs to build and retain relationships with Sun Bet’s VIP customers in order to grow VIP business and achieve or exceed revenue and visitation targets, in line with Company policy and regulations.
Job Requirements
Education:
- Grade 12
Experience:
- Minimum 3 years’ experience in a customer service, a contact centre or sales environment
- Experience dealing with high end and VIP customers is an advantage
- Having an interest and experience in sports is preferred
Skills and Knowledge:
- Problem Solving
- Collecting Information (listening; asking questions)
- Team co-operation
- Dealing with Customers
- Checking (accuracy in the handling and recording of transactions)
- Emotional resilience
- Building & Developing relationships
- Influencing
- Selling
- Conflict handling skills
- Energetic positive individual with great interpersonal skills and an ability to handle confidentiality
- Sports and sports betting Industry knowledge
- Sun Bet product knowledge
- Written and verbal communication skills
- Proficient computer literacy (MS Office; CRM software)
- Sales skills
- Telephone skills
- Networking skills
- Negotiating skills
- Legislation – including POPI, FICA requirements
Key Performance areas
- Develop relationships telephonically with VIP clients to retain and grow customer loyalty with Sun Bet, by selling products, services and experiences relevant to the customer
- Manage customers’ requests and VIP inbound calls to resolution
- Answer all customer queries in a prompt and professional manner
- Obtain feedback from clients with regards their experience
- Engage with VIP customers and provide a customer experience that will support brand loyalty ensuring Sun Bet as the sports betting brand of choice
- Utilise customer recognition triggers to enhance customer experiences for relevant VIP customers
- Communicate and conduct regular follow-ups with existing and potential VIP Sun Bet clients to maintain the relationship
- Monitor specific VIP customer accounts including developing customer accounts to increase customer visits to promote revenue growth
- Manage VIP customers using CRM in line with targets
- Attend to incoming customer needs or queries e.g. hotel bookings, restaurant bookings, Sun Bet player offers
- Work within current business strategies and recognize potential opportunities for new business and customer acquisition
- Attend Sun Bet events with customers to raise awareness around Sun Bet’s brand and VIP program, as required
- Action leads received via the Sun Bet Gaming system and respond to these leads
- Maintain the confidentiality of customer’s information
- Recognise customers on special occasions including birthday and other important dates.
Equity
Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.
POPI Statement
- Please note that when applying for any position, reference checks will be completed and personal information as defined in the Protection of Personal Information Act 4 of 2013 will be processed. In applying for this position, applicants will be deemed to have consented to such processing as defined in the included Privacy Statement.
- Please also note that if you have not been contacted within 1 month after the closing date of this advertisement, please accept that your application has been unsuccessful.
Food and Beverage Attendant ~ Pooled X6
Job Reference Number: SI-80
Department: F&B : Banqueting
Industry: Hotel/Catering/Hospitality/Leisure
Job Type: Permanent
Positions Available: 6
Salary: Market Related
The Wild Coast Sun is looking for Six Food and Beverage Attendants on a Pooled bases. Those in the role will be required to set-up restaurant, conferencing, seminars (if applicable) and banqueting facilities in preparation for service; prepare and serve beverages, and deliver food and beverage services to customers, ensuring that standards are continuously achieved and professionally executed.
Job Description
Main Purpose of the Job
The Food & Beverage team will be responsible for delivering hospitality services at the business unit, partnering with key stakeholders to create great customer experiences for guests visiting our properties; contributing to growing hospitality revenues, achieving operational governance and service standards, minimising wastage, and encouraging innovative solutions, in line with Sun standards and regulations. The Food & Beverage Attendant, as a member of the this team, will be responsible to prepare and deliver exceptional services to our customers within all F&B areas including restaurant operations; banqueting operations and on the casino floor (where relevant). Those in the role will be required to set-up restaurant, conferencing, seminars (if applicable) and banqueting facilities in preparation for service; prepare and serve beverages, and deliver food and beverage services to customers, ensuring that standards are continuously achieved and professionally executed.
Job Complexity
Know How
- Knowledge required involves the practical application of work procedures and processes
- Planning is generally on a short-term daily / weekly basis and within regular activity cycles.
- Communicates, co-ordinates and interacts with others in the value chain to ensure customers receive exceptional experiences
- Manages one’s time and resources to ensure that objectives are achieved effectively and on time. Problem Solving
- Interprets customer requirements in terms of services available and the applicable constraints
- Takes initiative in making decisions which are made within well-defined, somewhat diversified procedures and limits of authority;
- Considers all the facts, options and possible outcomes prior to making decisions;
- Works independently, and is orientated towards solving customer queries.Accountability
- Takes ownership of customer requests and requirements.
- Follows laid-down policies and procedures at all times, operating in line with rules, regulations, system parameters and internal controls.
- Interprets customer requirements in terms of services available and facilitates operational processes.
- Refers problems falling outside parameters to the team leader/manager for resolution.
Core & Personal behavioral competencies
- Collecting Information
- Assuring Quality
- Creating Customer Experiences
- Relating (connecting; valuing diversity, interacting)
- Collaborating
- Acting with energy and enthusiasm
- Following Procedures & Standards
- Maintaining focus
- Demonstrating initiative
- Building the Sunway Culture
Technical / proficiency competencies
- Food & Beverage Product Knowledge
- Food Service
- Operating equipment use & care
- Beverage / Cocktail Product Knowledge
- Barrister skills
- Beverage service
- Stock control procedures
- Written and Verbal English Communications skills
- Numeracy skills
- Upselling skills
- Basic Computer Literacy
- Cashiering Services
Key Performance Areas
Prepared Work Area
- Prepare mise-en-place, place settings and any other required checks and preparations for service
- Set-up and break down for functions in line with event requirements and start times (when required)
- Identify issues with regards the outlet’s floor appearance/ functioning of equipment and systems
- Check cleanliness of own section or station
- Be aware of and comply with health, safety, hygiene and environmental regulations in the outlets
- Use and store operating equipment in line with specifications and safety regulations
- Participate in stock takes
- Resolve or report on any anomalies to the required standards Delivered Food Services
- Keep up to date with regards food products, trends and cooking methodologies required to deliver menus
- Take guest orders accurately and timeously
- Place guest orders in the system
- Explain menu items
- Make recommendations with regards food menu items
- Interact with kitchen staff around any special requests
- Deliver food and beverage dishes to customers and present in line with standards
- Be attentive to guest requests
- Clear tables after guests have completed their meal
- Provide billing to guests (where relevant)
- Conduct cash-ups at the end of service (where relevant)
- Leverage opportunities to upsell on promotional itemsPrepared & Delivered Beverage Services
- Keep up to date with regards beverage products, trends and drinks methodologies required to deliver menus
- Take guest orders accurately and timeously and place in the system
- Explain menu items and make recommendations with regards beverage menu
- Mix drinks and present beverage in line with guest order and outlet standards
- Clear glasses after guests have completed their drinks
- Provide billing to guests and administer cashiering transactions
- Conduct cash-ups at the end of service
- Complete beverage stock sheets each shift
- Conduct daily stock counts of bar smalls
- Resolve or report on any anomalies to the required standards
- Report on any breakages at the end of the shift
- Leverage opportunities to upsell on promotional items
Customer Engagement
- Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times
- Interact with guests and provide professional service standards and relevant solutions
- Identifies customers and understand their preferences
- Educate customers on business unit facilities, products, reward programme and current promotions
- Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary
Equity
Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.
Right of first refusal will be given to candidates from Mgungundlovu Communal Property Association (MCPA) and the licensed areas: (Mbizana, Flagstaff, Mount Fletcher, Lusikisiki, Matatiele, Mount Ayliff, Mount Frere, Umzimkhulu, Ntabankulu)
People living with disabilities are encouraged to apply.
Job Requirements
Education, experience and competencies required
- Grade 12 or an equivalent national qualification on the NQ Framework
- 2 years previous experience as a waiter, bartender or other role in a customer services environment
Work Condition & Special Requirements
- Ability to work shifts that meet operational requirements (including weekends, evenings and public holidays)
- Physically able to move operating equipment
- Have an open attitude to perform similar functions in alternative outlets due to operational requirements
We wish you all the best with your applications
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