Development Bank of Southern Africa Vacancies

To apply, click on the link at the end of the posts and all the best with your applications.

Desktop Technician X2

Closing Date
2025/09/15
Reference Number
DBS250908-1
Job Title Desktop Technician X2
Job Grade 13
Job Type Classification Permanent
Location – Town / City Midrand
Location – Province Gauteng
Location – Country South Africa
Job Profile (Downloadable) Desktop Technician_Job Profile August 2025.docx.pdf (265.09 kb) – 9/8/2025 9:39:22 AM
Job Description
To provide technical support and maintenance for computer systems, applications, hardware, software and all other ICT resources utilised in the organisation. The Desktop Technician ensures support services rendered to users meet the user requirements and are delivered on time in compliance with published service level agreements and service catalogues.

Key Responsibilities
Key Performance Areas:

1. Technical Support and Troubleshooting

Provide level 1 and level 2 support for end-users, including desktop/laptop/tablet hardware, software and network connectivity:
o Answer incoming calls from end-users reporting technical issues and provide real-time assistance.
o Diagnose and resolve technical issues promptly to ensure minimal disruption to end-users.
o Log all support requests accurately into the ITSM system.
o Escalate unresolved issues to the appropriate team or technician when necessary.
o Provide feedback to users and follow- up with users to ensure resolution and satisfaction with the support provided.
o Implement updates and patches to maintain system performance and security.
o Respond promptly to support requests, diagnosing and resolving technical issues within agreed service level agreements.
o Use remote support tools to assist end-users as needed.

2. Hardware and Software Management

Install, configure, and maintain desktop, laptop and tablet systems, operating systems and applications.
Manage software installations, upgrades, and patches.
Maintain inventory or hardware and software resources and handle asset tagging.
Maintain security standards by enforcing policies and addressing identified system vulnerabilities.
Perform regular system maintenance and security:
o Conduct regular maintenance tasks e.g. system updates, backups and virus/malware scans.
o Adhere to and enforce IT security policies including account management and access control.

3. Network and Connectivity

Provide support with basic network troubleshooting, including LAN/WAN connectivity, VPN access and Wi-Fi.
Configure and troubleshoot networked peripherals such as printers and scanners.

4. User Training and Collaboration

Educate users on best practices for security, productivity tools, and general IT usage.
Create and maintain documentation for IT policies, procedures and troubleshooting steps.
Collaborate with other IT team members to resolve technical challenges and escalate complex issues as required.
Liaise with external vendors for warranty support and equipment repairs.
Key Measures/KPIs

Technical support requests resolved within agreed Service Level Agreement (SLA) timeframes.
Customer support surveys evaluating user experience.
Average time taken to resolve support tickets.
Hardware and software deployment efficiency.
Key Internal Liason Relationships

All DBSA staff
Key External Liason Relationships

Service providers
Other external stakeholders and clients
Expertise & Technical Competencies
Qualifications and Experience:

Minimum Requirements:

A National Diploma in Computer Science, Information Technology, Information Systems or equivalent.
A minimum of 4 years in IT desktop support experience for a medium to large size organisation.
Proficiency in Windows, macOS, Microsoft Operating Systems and/or Linux operating systems.
Proven knowledge of MS Office Suite, email configuration, imaging of devices and common productivity tools.
General understanding of networking concepts (TCP/IP, DNS, DHCP).
Excellent problem-solving and multitasking abilities.
Strong communication and interpersonal skills.
Demonstrated ability to work independently and as part of a team.
Desirable Requirements:

Customer service training or certificate.
Experience in user application support and using call administration system.
Certifications: CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST) or similar certifications.
Technical Competencies:

a) IT Security

Demonstrates awareness of security requirements.
Demonstrates awareness of privacy requirements and standards.
Understands concepts of IT security and its application to computer systems architecture.
b) IT Network and Securities

Has a broad understanding of users and department staff on usage of available IT network solutions to increase productivity.
Maintain an accurate record of technical specifications related to networks etc. and update those as necessary.
c) IT Support

Contacts end-user / customer to follow up on services and/or solutions to ensure that their needs have been correctly and effectively met.
Understands issues from the end-user/customer’s perspective.
Keeps end-user/customer up-to-date with information and decisions that affect him/her.
Monitors services provided to end-user / customer and makes timely adjustments as required.
Proposes new, creative and sound alternatives to improve technical services.
Uses advanced techniques in solving technical problems.
d) Planning & Organising

Is relied on to help others plan and organise their workload.
Uses effectively advanced time management processes to deal with high workloads and tight deadlines.
Organises, prioritises and schedules tasks so they can be performed within budget and with the efficient use of time and resources.
Achieves goals promptly, despite obstacles encountered, by organising, reprioritising and re-planning.
e) Written Communication

Understands that different writing styles are required for different documents or audiences.
Write effective correspondence, prepare questions and reports, statements of circumstance and briefing notes.
Reviews others’ documents for clarity and impact.
Has a solid mastery of writing principles such as grammar, sentence construction etc.
Required Personal Attributes
Behavioural Completencies:

a) Information Seeking and Analysis

Breaks down problems into simple lists of tasks or activities
Investigates the problem or situation beyond routine questioning.
b) Achievement Orientation

Focuses on new or more effective ways of improving own work and meeting targets.
Focuses on raising quality, customer satisfaction and revenues.
Formulates own objectives and action plans in order to achieve a measurable improvement in the future.
Makes specific changes to systems and processes in order to improve efficiency and quality.
c) Self-awareness & Self Control

Ignores angering actions and continues a conversation or task. May leave temporarily to withhold emotions, then return immediately to continue
Feels strong emotions in the course of a conversation or other task, such as anger, extreme frustration, or high stress; holds the emotions back, and continues to act calmly.
d) Customer Service Orientation

Views others, including colleagues, as customers and wants to meet their needs.
Keeps the customer informed of relevant developments or changes.
Gains the trust of customers by maintaining clear, two-way communication regarding mutual expectations and satisfaction with service.
Admits possible errors or mistakes to customers.
e) Attention to Detail

Double-checks the accuracy of information or work.
Ensures that the work produced doesn’t contain any errors.
f) Flexibility

Changes his/her perception, and ideas or alters normal procedures to fit a specific situation to get a job done and/or meet company goals.
g) Teamwork & Cooperation

Values and utilises the expertise of colleagues, asking for ideas and input and collaborates to form decisions and plans.
Willingly learns from others.
Creates opportunities for knowledge and expertise sharing between all members of the team.
h) Analytical Thinking

Identifies the cause-and-effect relationship between two aspects of a situation
i) Integrity

Takes pride in being trustworthy, serves all equally, respects others and embraces diversity.
Is honest in all relations (internal/external relations).

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Senior Investment Officer (Green Fund)

Closing Date
2025/09/22
Reference Number
DBS240906-2
Job Title Senior Investment Officer (Green Fund) – 3 Years Fixed Term Contract
Job Grade 16
Job Type Classification Contract
Location – Town / City Midrand
Location – Province Gauteng
Location – Country South Africa
Job Profile (Downloadable) Job_Profile_Senior_Investment_Officer_Green_Fund_(AUG2024).pdf (381.07 kb) – 9/6/2024 11:11:49 AM
Job Description
Reporting to the Head Climate and Environmental Finance, the role of the Senior Investment Officer will be the
screening, appraisal, analysis and assessment of all Green Fund project proposals. The role also includes post
investment management of projects, which includes re-scoping of projects that are not performing according to
expectations.

Key Responsibilities
Technical outputs.

1. Appraisal of the investment and non-investment proposals (early stage screening and due diligence.
2. Preparing and appraising reports for submission to the investment manager.
3. Credit risk analysis (for loans) and performing detailed analysis of investment opportunities including
   commercial analysis, financial modelling and analysis and institutional analysis.
4. Negotiating term sheets with clients
5. Overseeing disbursements to projects as well as monitoring the progress of post-investment
6. Ensuring deal closure by taking responsibility for optimal financial, institutional and legal structuring
7. Advise the fund on project screening and assessment criteria
8. Liaise with DBSA stakeholders
9. Undertake tasks as determined by the investment manager from time to time.

Key Measures of Outputs

1. Quality of input into project appraisal reports
2. Optimal financial, institutional and legal structuring
3. Consistency in monitoring the progress of post-investment activities

Key Internal Liaison Relationships

1. Project Preparation
2. IDKC Manco and Board
3. Green Fund ManCom

Key External Liaison Relationships

1. Green Fund Clients
2. Department of Environmental Affairs
3. Various Government Departments

Expertise & Technical Competencies
Minimum Requirements:

1. An Honours degree in Finance, Business, Accounting, Engineering, or Economics.
2. A post-graduate qualification such as a CA, CFA or MBA would be a strong advantage.
3. Previous Investment management experience in green or climate related environment will be an advantage.
4. Minimum of 5 to 7 years’ experience in appraising, negotiating and closing Project Finance, Corporate Finance, or Structured Finance transactions in a financial institution.
5. Experience in successful investment, appraisal, analysis and implementation is required.
6. Experience in using Financial models.

Technical Competencies:

1. Written & Verbal Communication
   a. Is relied on by others to help them write complex technical and non-technical documents and briefs.
   b. Is able to determine which aspects of this knowledge area need to be transferred to others in order to
   achieve organisational goals.
   c. Able to communicate complex problems or concepts, by making them simple and understandable for
   others.
   d. Adapts language to the level of the audience in order to ensure that the message has a positive impact
   and is interesting to the audience.
2. Financial Analysis
   a. Develops and maintains effective working relationships with regulated industries, government officials,
   administrators, and civic leaders.
   b. Serves as subject matter expert and leads work teams for more complex issues.
   c. Evaluates and determines fiscal, operational, and service impacts; analyzes and evaluates legislation; and
   implements and evaluates statistical models in their subject areas.
3. Business Acumen
   a. Develops and establishes broad scale, longer-term objectives, goals or projects (e.g., affecting a business,
   department, or organisation).
   b. Takes actions to fit business strategy.
   c. Assesses and links short-term tasks in the context of long-term business strategies or perspectives.
4. Strategic Planning
   a. Establishes challenging, attainable goals and objectives based on a customer focus perspective.
   b. Looks to the future with a broad perspective.
   c. Ensures performances measures are in place to monitor progress and assess accomplishments and
   achievement of strategic goals and objectives.
   d. Develops initiatives to achieve goals and objectives.
5. Investment / Deal Screening
   a. Conducts project identification, conceptualisation and preliminary structuring of projects structuring and
   value preposition for DBSA.
   b. Applies analytical skills to understand the technical, environmental, institutional, financial and legal
   components of projects to present a structure to prepare the project.
   c. Understands the regulatory and policy environments and offers advice in preparing/structuring of
   projects.
   d. Ability to analyse financial statements and conduct financial modelling.
   e. Must be familiar with, and have the ability to negotiate complex financial transactions.
   f. Strong credit and risk analysis skills.

Required Personal Attributes
Behavioural Competencies:

1. Teamwork and cooperation
   a. Acts to promote a friendly climate and good morale, and resolves conflicts
   b. Creates opportunities for cross-functional working.
   c. Encourages others to network outside of their own team/department and learn from their experience.
2. Decisiveness
   a. Makes timely decisions about complex issues even when some information is missing.
   b. Makes decisions and stands by them even when they are controversial or unpopular.
   c. Grasps critical business opportunities when they arise by making timely decisions.
3. Driving delivery of results
   a. Identifies and implements a business opportunity that will have long term impact on the business.
   Monitors progress and adapts the plan if necessary to ensure optimal benefit to the business.
   b. Makes decisions, sets priorities, or chooses goals on the basis of inputs and outputs: makes explicit
   considerations of potential profit, return on investment, or cost benefit analysis.
   c. Based on cost benefit analysis, makes decisions of entrepreneurial risk nature
4. Leading and Empowering Others
   a. Identifies long-term goals for the team and communicates them to team members, ensuring their buy in.
   b. Sets a good example by personally exercising desired behavior; acts on values and beliefs.
   c. Communicates a vision for the team and future success that inspires team members.
   d. After assessing others competence, one delegates full authority and responsibility to others to do the
   task in their own way.
   e. Ensures that competent employees are given opportunities to further their careers.
5. Leading & Managing Change
   a. Gives teams responsibility to analyse, impact and execute change and to sustain it independently
   b. Anticipates the need for change when not obvious and influences others to gain support.
   c. Builds sustainable business capacity to embrace and thrive change.
6. Strategic and Innovative Thinking
   a. Creates new concepts that are not obvious to others, leveraging internal and external sources of information, to build incremental revenue and growth opportunities.
   b. Understands connections and trade-offs of strategic choices to evaluate which ideas are practical and possible by considering business and/or scientific implications.
   c. Develops innovative business and/or customer solutions that shape industry practices.

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We wish you all the best with your applications