Icebolethu Group Jobs

Field Agents X50 – Western Cape

Position title

Field Agents X50 – Western Cape

Description

WC: Bellville, Khayelitsha, Kwa Langa, Gugulethu, Philippi

REFERENCE NUMBER: FA05/26

SALARY: COMMISSION

INTRODUCTION

Icebolethu Group is an Authorised Financial Service Provider FSP45714 and a Level 1 BBBEE Contributor is South Africa’s second largest Funeral Assurance Group. It is also a Winner of the Standard Bank KZN – Top Brand award for 2022, a centre of excellence and a leading provider of dignified burial solutions.

Icebolethu Group is currently in search of vibrant Field Agents in Bellville, Khayelitsha ,Kwa Langa, Gugulethu, Philippi WC Province, who will facilitate bringing in new business through cold calling selling of Icebolethu products. The incumbent should possess but no limited to the following.

Responsibilities

QUALIFICATIONS, EXPERIENCE & COMPETENCE

Minimum Qualifications.

• Matric/ Grade 12
• A relevant tertiary qualification is advantageous
• RE1 or RE5 certification is advantageous

Experience and Knowledge required.

• 1-2 years’ experience in sales, customer service or field operations
• Experience in the funeral assurance, insurance, or financial service sector is preferred
• Background in client engagement and compliant handling will be beneficial
• Computer literate (MS Word, MS Excel, MS Outlook)
• Financial Service Experience (advantageous)
• Clear Credit & Criminal Record

Skills and Competencies required.

• Proven sales ability including cross-selling and upselling
• Proficiency in Microsoft Office (MS Word, Excel, Outlook)
• Excellent verbal and written communication skills
• Customer-centric approach with strong interpersonal skills
• Strong negotiation and conflict resolution abilities
• Honest, reliable, and ethical conduct
• Able to work independently and make sound decisions
• Solid administrative and organizational skills
• Ability to understand and resolve customer concerns effectively
• Proficiency in at least three official languages spoken in the relevant province

Key Performance Areas

• Promote and sell funeral assurance policies to new and existing clients.
• Deliver exceptional customer service and ensure client satisfaction.
• Handle client queries and resolve complaints within the agreed service levels.
• Execute customer retention strategies to maintain and grow client base.
• Maintain accurate client records and ensure proper administrative processes.
• Proactively call clients to restructure, retain, or resell existing policies.
• Ensure compliance with FAIS and FSCA regulations.
• Meet and exceed set monthly and quarterly sales targets.
• Negotiate with clients for contract renewals and policy retention.

NB: All Short-listed applicants will be subjected to Criminal Checks, Debarment andReferences

Contacts

PROVINCE:                        Western Cape

NUMBER OF POSITIONS:  50

ICEBOLETHU EMBRACES THE PRINCIPLES OF THE EMPLOYMENT EQUITY ACT

We are an Equal Opportunity Employer committed to creating a diverse and inclusive company culture. White, Coloured and Indian candidates are encouraged to apply.

(NB: Applications with no clarification for the position i.e. (Reference Number/Job Titleand Province) being applied for will not be considered).

Please submit CV’s to coastalfieldagents@icebolethu.co.za

MARIA.MDLETSHE@icebolethu.co.za

Closing date for CV submissions is 25 May 2026

Females General Assistants X31 – Various Areas

Position title

Females General Assistants X31 – Various Areas

Description

Icebolethu Group is an Authorised Financial Service Provider FSP45714 and a Level 1 BBBEE Contributor is South Africa’s second largest Funeral Assurance Group. Winner of the Standard Bank KZN – Top Brand award for 2022 provides a centre of excellence and a leading provider of dignified burial solutions.

Icebolethu Burial Services a subsidiary of Icebolethu Group is currently in search of suitable candidates to apply and fill the TEMPORAL  positions of General Assistants based in KZN various areas. The successful incumbent/s will be required to perform tasks supporting Burial Services.

Responsibilities

Minimum Qualifications

• Grade 12

Skills and Experience required.

• Min 1-2 years’ experience in Burials / Funeral Services and Planning
• Demonstrates strong organizational skills.
• Pays close attention to detail.
• Possesses the skill needed to handle sensitive organs and instruments
• Communicates well with others.
• Exhibit’s ability to work calmly and professionally with gruesome or unidentifiable bodies
• Demonstrates empathy and sensitivity when working with families of the deceased.
• Must be willing to work odd hours and/or overnight shifts.

Responsibilities Required:

• Assists in removals.
• Registering deceased details on the mortuary register.
• Ensure that they are labelled correctly.
• Wash and Stores bodies in the mortuary tray as per the register and board number.
• Ensures that all bodies are properly stored in their assigned locations.
• Assist in identifying bodies.
• Cleans and prepares bodies for Autopsy
• Cleaning of the mortuary and viewing area.
• Sterilizes autopsy equipment and sets out all necessary instruments for the for the pathologist
• Washes and sterilizes all instruments after autopsy
• Wash and preparing of bodies for collection
• Coffining of boddies
• Releases body to family or other authorized.
• Speaks to family and friends to provide them with updates on the autopsy (if necessary).
• Monitoring mortuary and signs in visitors
• Assist with Funeral grave and hall decoration set up
• Installation of lowering device machine.
• Responsible for the equipment and material.

VACANCIES
AREAS
REFERENCE NUMBER
NUMBER OF VACANCIES

General Assistant
Thekwini
070526DBN
8

General Assistant
Greytown
070526GTN
1

General Assistant
Bergville
070526BGVL
1

General Assistant
Kokstad
070526KOK
1

General Assistant
Clermont
070526CLER
1

General Assistant
Hammarsdale
070526UNIT6
1

General Assistant
Umkomaas
070526UMKS
1

General Assistant
Verulam
070526VRLM
1

General Assistant
Dundee
070526DDEE
1

General Assistant
Estcourt
070526ESCT
1

General Assistant
Nongoma
070526 NGM
1

General Assistant
Vryheid
070526VRYH
1

General Assistant
Pongola
070526PONG
1

General Assistant
Jozini
070526JZN
1

General Assistant
Mtubatuba
070526MTB
1

General Assistant
Matatiele
070526MTTL
1

General Assistant
Harding
070526HDNG
1

General Assistant
Port Shepstone
070526PTS
1

General Assistant
Empangeni
070526EMP
1

General Assistant
Mandeni
070526MAND
1

General Assistant
Eshowe
070526ESHW
1

General Assistant
Ladysmith
070526LDST
1

General Assistant
Newcastle
070526NWSL
1

General Assistant
Mthatha
070526MTT
1

Contacts

Contacts

ICEBOLETHU EMBRACES THE PRINCIPLES OF THE EMPLOYMENT EQUITY ACT

*** We are an Equal Opportunity Employer committed to creating a diverse and inclusive company culture. White, Colored, Indian candidates are encouraged to apply.

Application Submission and Closing Date 22 May 2026.

(NB: Applications with no clarification for the position applying for will not be considered) Please submit all CV’s to  icebo_hr@icebolethu.co.za.

General Manager FSP

Position title

General Manager FSP

Description

1. Position Details

Job Title: General Manager FSP

Department: Core – Business (FSP)

Reports To: Group Chief Operations Officer

Location: Durban

Employment Type: Full-time

2. Job Purpose

The General Manager – FSP is responsible for providing strategic leadership, operational oversight, and commercial direction for the FSP Business Unit. The role is accountable for driving sustainable business growth, operational excellence, financial performance, organizational transformation, and governance alignment in support of the Group’s strategic objectives.

The incumbent will collaborate closely with the Group Executive Leadership Team to ensure the FSP Business Unit remains commercially competitive, operationally efficient, customer-focused, and strategically aligned with the broader organizational vision.

3. Key Responsibilities

Strategic Leadership and Business Growth

• Support the Group Executive Management Team in fostering a culture of transformational leadership, strategic alignment, and workforce engagement.
• Collaborate with the Group COO and Executive Leadership Team to establish and manage organization-wide performance accountability systems and the FSP Balanced Scorecard.
• Lead the development, execution, and continuous improvement of the FSP Business Unit strategy in alignment with Group strategic objectives.
• Drive long-term business planning initiatives to support sustainable growth, operational effectiveness, and market competitiveness.
• Manage and coordinate the strategic review process for the FSP Business Unit.

• Translate strategic objectives into measurable operational plans and individual performance scorecards across all business levels.
• Develop integrated growth and sustainability plans aligned to Group priorities and strategic direction.
• Define and implement business growth strategies, including sales and market expansion initiatives.

Operational and Financial Management

• Oversee the day-to-day operations of the FSP Business Unit to ensure optimal performance and service delivery.
• Lead all fiscal activities of the FSP Business Unit, including budgeting, forecasting, financial reporting, profit and loss management, and audits.
• Manage the operational expenditure (OPEX) budget and oversee capital expenditure (CAPEX) requirements.
• Monitor and evaluate business performance against agreed strategic and operational objectives.
• Ensure systems and controls are in place to track performance, mitigate risks, and deliver sustainable value.
• Provide regular performance and operational feedback to the Group COO and Executive Leadership Team.
• Ensure compliance with all applicable industry standards, policies, governance frameworks, and regulatory requirements.

Organizational Transformation and Change Management

• Collaborate with Executive Leadership in driving organizational transformation initiatives.
• Apply structured change management methodologies and lead transformation initiatives across the FSP Business Unit.
• Support senior management in fulfilling their roles as change sponsors and change leaders.
• Ensure the organization is appropriately structured, resourced, and positioned to execute both operational and strategic priorities.

Leadership and People Management

• Provide inspirational leadership and strategic direction to the FSP Management Team.
• Coach, mentor, and develop direct reports to support leadership capability and succession readiness.
• Develop and implement succession plans for critical roles within the FSP Business Unit.
• Evaluate management performance through clearly defined annual KPIs aligned to the FSP Balanced Scorecard.
• Foster a high-performance culture focused on accountability, collaboration, innovation, and continuous improvement.

Stakeholder and Relationship Management

• Build and maintain productive relationships with customers, suppliers, stakeholders, and strategic partners.
• Prepare, structure, and present commercially viable and customer-centric products and solutions to existing and prospective clients.
• Partner with Executive Leadership to address operational performance, compliance, governance, and risk management matters within the FSP Business Unit.

Governance, Compliance, and Risk Management

• Ensure sound governance practices and operational structures in accordance with accepted industry standards.
• Lead, monitor, and evaluate management practices to ensure compliance with policies, procedures, and legislative requirements.
• Proactively manage operational shortcomings, incidents, and failures, ensuring corrective actions are implemented effectively.
• Ensure a safe and healthy working environment in compliance with occupational health and safety standards.

4. Skills and Competencies

• Strong business and commercial acumen
• Strategic planning and execution
• Business strategy development and implementation

• Transformational and inspirational leadership
• Systems thinking and problem-solving capability
• Financial and operational management
• Sales and marketing leadership
• Stakeholder engagement and collaboration
• Performance management and accountability
• Change management and organizational development
• High-performance orientation
• Integrity and ethical leadership
• Innovative and visionary thinking

5. Qualifications

• Grade 12/ Matric essential
• NQF Level 8 Postgraduate Qualification in Business Administration related field.
• Master`s Degree in Business Administration or Business Leadership is preferred.

6. Experience

• Minimum of 10 years’ experience in sales and/or operations management within a corporate environment, preferably in the Financial Services sector.
• Minimum of 8 years’ experience in a senior leadership or executive management role.
• Proven track record in strategic leadership, operational management, and business growth.
• Demonstrated experience in organizational transformation, stakeholder management, and performance management.

7. Working Conditions

• Office- and field-based role.
• Frequent travel to branches and operational sites required.
• Extended working hours may be required in line with operational and business demands.

Contacts

Disclaimer

• NB: All Short-listed applicants will be subjected to Criminal Checks, Debarment checks, References and will be required to meet FAIS fit and proper standards.

ICEBOLETHU EMBRACES THE PRINCIPLES OF THE EMPLOYMENT EQUITY ACT

• We are an Equal Opportunity Employer committed to creating a diverse and inclusive company culture. White, Coloured and Indian candidates are encouraged to apply.

Please submit CV’s with the province you are applying for in the subject line to Icebo_hr@icebolethu.co.za Closing date for CV submissions is Monday, 22 May 2026.

Food Services Assistants X32 (Fourways/Johannesburg)

Position title

Food Services Assistants X32 (Fourways/Johannesburg)

Description

JHBFSA05/26

Icebolethu Catering was established as means to relieve the grieving family of the added pressure of ensuring that all the guests are taken care of as our teams serve with passion and dedication.

We are calling for suitable candidates to apply for the positions of Food Service Assistant for Fourways Kitchen. The incumbent will be required to perform tasks supporting the Catering Department. Please note that this is both an Internal and external advert, thus applies to Fixed Term Contracts, Casual staff and external possible candidates.

Qualifications, Experience and Competencies

Minimum Qualifications

• Grade 12
• Relevant qualification in the Hospitality / Catering sector or studying towards a hospitality qualification

Experience and Knowledge required

• Must enjoy practical and methodical work
• Be honest and reliable
• Have good hand-eye coordination
• Be able to work quickly and safely
• Have good personal hygiene
• Be free from skin allergies to foods and detergents
• Have good communication skills
• Must be able to work as part of a team
• Be able to bend, stand and lift
• Be willing to travel
• Communicate potential problems
• Enthusiasm and passion for the Food service industry
• Willingness to be flexible as job dictates

Key Performance Areas

• To ensure a high level of customer service within the area of responsibility
• To complete all the required check lists
• Perform related work as assigned
• To ensure that all the catering equipment is taken care of and the premises are left hygienically clean and tidy at the end of the shift
• To report any Client Complaint or comments to the Team leader
• To carry out any reasonable request from any member of the Management team
• To research and keep up with catering trends to promote competitive catering services
• To assist in preparation and cooking of meals
• To ensure that the Company & statutory regulations regarding cleanliness & hygiene are complied with within all tasks undertaken

Contacts

Job Location

• We are based in Fourways, Johannesburg. Applications are open to all, with preference given to candidates residing in or near Fourways, Diepsloot, Cosmo City, and Alexandra.
• Due to the nature of the business, successful candidates will be required to travel.

Please submit all CV’s to HRINLAND@icebolethu.co.za (Ensure to clarify position / Reference) Closing date for CV submissions is 29 May 2025 at 17:00

Field Agents – Limpopo x30

Position title

Field Agents – Limpopo x30

Description

Limpopo: Burgersfort, Matoks, Polokwane, Lebowakgomo, Magneethoogte
REFERENCE NUMBER: FA05/26
SALARY: Commission

Icebolethu Group is an Authorised Financial Service Provider FSP45714 and a Level 1 BBBEE Contributor is South Africa’s second largest Funeral Assurance Group. It is also a Winner of the Standard Bank KZN – Top Brand award for 2022, a centre of excellence and a leading provider of dignified burial solutions.

Icebolethu Group is currently in search of vibrant Field Agents in Limpopo, Burgersfort, Matoks, Polokwane, Lebowakgomo, Magneethoogte who will facilitate bringing in new business through cold calling selling of Icebolethu products. The incumbent should possess but no limited to the following.

Responsibilities

Minimum Qualifications.

• Matric/ Grade 12
• A relevant tertiary qualification is advantageous
• RE1 or RE5 certification is advantageous

Experience and Knowledge required

• 1-2 years’ experience in sales, customer service or field operations
• Experience in the funeral assurance, insurance, or financial service sector is preferred
• Background in client engagement and compliant handling will be beneficial
• Computer literate (MS Word, MS Excel, MS Outlook)
• Financial Service Experience (advantageous)
• Clear Credit & Criminal Record

Skills and Competencies required

• Proven sales ability including cross-selling and upselling
• Proficiency in Microsoft Office (MS Word, Excel, Outlook)
• Excellent verbal and written communication skills
• Customer-centric approach with strong interpersonal skills
• Strong negotiation and conflict resolution abilities
• Honest, reliable, and ethical conduct
• Able to work independently and make sound decisions
• Solid administrative and organizational skills
• Ability to understand and resolve customer concerns effectively
• Proficiency in at least three official languages spoken in the relevant province

Key Performance Areas

• Promote and sell funeral assurance policies to new and existing clients
• Deliver exceptional customer service and ensure client satisfaction
• Handle client queries and resolve complaints within the agreed service levels
• Execute customer retention strategies to maintain and grow client base
• Maintain accurate client records and ensure proper administrative processes
• Proactively call clients to restructure, retain, or resell existing policies
• Ensure compliance with FAIS and FSCA regulations
• Meet and exceed set monthly and quarterly sales targets
• Negotiate with clients for contract renewals and policy retention

Contacts

NB: All Short-listed applicants will be subjected to Criminal Checks, Debarment and References

Province – Limpopo
Number of Positions – 30

ICEBOLETHU EMBRACES THE PRINCIPLES OF THE EMPLOYMENT EQUITY ACT

We are an Equal Opportunity Employer committed to creating a diverse and inclusive company culture. White, Coloured and Indian candidates are encouraged to apply.

(NB: Applications with no clarification for the position i.e. (Reference Number/Job Title and Province) being applied for will not be considered).

Please submit CV’s to: coastalfieldagents@icebolethu.co.za

Closing date for CV submissions is: 30 May 2026

Field Agents – Mpumalanga x48

Position title

Field Agents – Mpumalanga x48

Description

Mpumalanga: Ermelo Branch, Boxer Bethal, Boxer Standerton, Boxer Embalenhle, Boxer Witbank, Boxer Kwa-Thema,Boxer Siyabusa Canary Walk Nelspruit -Boxer KaBokweni, Boxer Daantjie, Boxer Mantsulu, Boxer Hazyview, Boxer Dwarsloop, Boxer Thulamahashe, & Boxer Arcoenhoek

REFERENCE NUMBER: FA05/26

SALARY: COMMISSION

Icebolethu Group is an Authorised Financial Service Provider FSP45714 and a Level 1 BBBEE Contributor is South Africa’s second largest Funeral Assurance Group. It is also a Winner of the Standard Bank KZN – Top Brand award for 2022, a centre of excellence and a leading provider of dignified burial solutions.

Icebolethu Group is currently in search of vibrant Field Agents in Mpumalanga who will facilitate bringing in new business through cold calling selling of Icebolethu products. The incumbent should possess but no limited to the following.

Responsibilities

Minimum Qualifications.

• Matric/ Grade 12
• A relevant tertiary qualification is advantageous
• RE1 or RE5 certification is advantageous

Experience and Knowledge required

• • 1-2 years’ experience in sales, customer service or field operations
•  Experience in the funeral assurance, insurance, or financial service sector is preferred
• Background in client engagement and compliant handling will be beneficial
• Computer literate (MS Word, MS Excel, MS Outlook)
• Financial Service Experience (advantageous)
• Clear Credit & Criminal Record

Skills and Competencies required

• Proven sales ability including cross-selling and upselling
• Proficiency in Microsoft Office (MS Word, Excel, Outlook)
• Excellent verbal and written communication skills
• Customer-centric approach with strong interpersonal skills
• Strong negotiation and conflict resolution abilities
• Honest, reliable, and ethical conduct
• Able to work independently and make sound decisions
• Solid administrative and organizational skills
• Ability to understand and resolve customer concerns effectively
• Proficiency in at least three official languages spoken in the relevant province

Key Performance Areas

• Promote and sell funeral assurance policies to new and existing clients.
• Deliver exceptional customer service and ensure client satisfaction.
• Handle client queries and resolve complaints within the agreed service levels.
• Execute customer retention strategies to maintain and grow client base.
• Maintain accurate client records and ensure proper administrative processes.
• Proactively call clients to restructure, retain, or resell existing policies.
• Ensure compliance with FAIS and FSCA regulations.
• Meet and exceed set monthly and quarterly sales targets.
• Negotiate with clients for contract renewals and policy retention.

Contacts

NB: All Short-listed applicants will be subjected to Criminal Checks, Debarment and References

Province – Mpumalanga
Number of Positions – 48

ICEBOLETHU EMBRACES THE PRINCIPLES OF THE EMPLOYMENT EQUITY ACT

We are an Equal Opportunity Employer committed to creating a diverse and inclusive company culture. White, Coloured and Indian candidates are encouraged to apply.

(NB: Applications with no clarification for the position i.e. (Reference Number/Job Title and Province) being applied for will not be considered).

Please submit CV’s to: coastalfieldagents@icebolethu.co.za

Closing date for CV submissions is: 30 May 2026

We wish you all the best with your applications