1. Payroll Administrator
2. HR Analytics and Remuneration Specialist
3. Fire Technician
4. Contact Centre Consultant
5. Pharmacist
6. Test Analyst
7. Retentions Consultant
8. Team Leader Finance
9. Telesales Consultant
10. Telesales Consultant_Discovery_Connect_JHB
11. Service Consultant
12. Finance Administrator – Discovery Life
13. Telesales Consultant_Discovery Connect KZN
14. Microsoft BI Developer – Discovery Life
15. Data Scientist

Payroll Administrator

Business Unit:  Discovery Central Services

Function:  Administration and Office Support

Date:  15 Feb 2024

Payroll Administrator

About Payroll

The successful candidate will be responsible for assisting the payroll department with their daily functions. They will be responsible for but not limited to capturing and maintaining their assigned cost center employee payroll records.

Key Purpose of the role

The successful candidate will be responsible for assisting the payroll department with their daily functions. They will be responsible for capturing and maintaining their cost center employee payroll records

 Areas of responsibility may include but not limited to

• Attending to call centre queries
• Assisting with internal and external payroll queries
• Assist walk in clients at payroll front desk
• Reconciliation of input and salaries at QA’s and Recon stage
• Extracting of reports from VIP
• Inductions for new starters
• Calculation and preparation of claw backs
• Process separation agreements on payroll and apply for tax directives
• Capturing of LOA – new hires
• Capturing additional DEZ and central payroll input
• Processing various deductions for employees
• Preparing manual salary adjustment payments
• Employee transfers
• Process terminations
• Update changes in banking details, marital status, job titles, job levels etc
• Submit NMG pension and provident withdrawals
• Provide letter of employment and UI19 forms to employees
• Applying for tax numbers by use of SARS e-filing
• Importing payroll batches onto Sage
• Individual leave recons for employees and processing of leave adjustments
• Daily filing and scanning
• Ad-hoc payroll related duties
• Preparation of manual payments excluded from the monthly pay run cycle
• Backup to Payroll Administrators
• Maintain relationships with service providers and 3rd parties
• Maintain relationships with HRA’s and Cost Centre managers within Discovery
• Provide payslips and IRP5 to employees
• Drafting SOP’s

 Competencies and Attributes

• Follow processes and procedures
• Effectively resolve queries within a 24 hour resolution turnaround time
• Have strong organizing and time management skills
• Accurate and attention to detail
• Good MS Excel, MS Word and Outlook skills
• Take the initiative to make quick decisions
• Ability to find solutions to problems
• Meet deadlines and targets

 Education and Experience

• Minimum matric with mathematics and accounting
• Certificate/ diploma in accounting
• Certificate in Sage VIP People
• Microsoft proficiency
• Legislation knowledge of the Labour relations, Basic conditions of employment Act, SARS – PAYE, NMG, Paradigm
• computer literate
• Minimum of two years Sage VIP experience

HR Analytics and Remuneration Specialist

Job Purpose

We are searching for a skilled HR Analytics & Remuneration Specialist with a strong background in analytics to join our dynamic People team in Discovery Bank. In this role, you will be responsible for HR data integrity and reporting, and for managing compensation programmes that align with the organisation’s strategic goals.

Areas of responsibility may include but are not limited to:

HR Analytics

• Manage HR data within the Bank to ensure ongoing data completeness and accuracy.
• Design and implement value adding reports based on HR data for Exco and Line Managers.
• Liaise with the Group HR division to ensure central reports and analytics meet the needs of the Bank, and provide input to the design of new reports as required.

Remuneration

• Maintain the integrity of salary and incentive data on the Human Resource management information system.
• Conduct comprehensive analysis of internal data, market trends, industry benchmarks, and competitor compensation structures to ensure the competitiveness and fairness of our remuneration packages.
• Provide specialist advise to HR Business Partners and Line Managers on salary structures and packages.
• Manage the annual increase and periodic incentive processes for the Bank from end-to-end, in conjunction with the Group Remuneration team.
• Provide input to Bank Board reports.
• Provide input to the design of operational incentive schemes which drive continuous improvement and reward top performers, including the analysis and optimisation of existing schemes.
• Develop and implement effective total reward strategies (beyond financial compensation) that attract and retain top talent while aligning with the company’s financial goals.
• Monitor and report on overtime and other ad hoc remuneration.
• Collaborate with the HR and Finance teams to ensure alignment of remuneration decisions with overall remuneration policy and budget.
• Stay abreast of regulatory changes and industry best practices related to compensation, ensuring compliance with relevant laws and regulations.
• Work closely with stakeholders to communicate and educate employees on compensation policies, ensuring transparency and understanding.

Education and Experience

• Relevant Bachelor’s degree.
• Completion of Global Remuneration Professional Certification would be advantageous.
• Experience in Analytics, preferably with some experience as a Remuneration Specialist or Compensation Analyst.
• Strong analytical and quantitative skills, including proficiency in data analysis tools and techniques.
• Knowledge of compensation regulations, trends, and best practices. 
• Excellent communication and interpersonal skills, with the ability to work collaboratively across departments and levels.
• Detail-oriented with a high level of accuracy
• Mature with high EQ and ability to work with confidential information.

Fire Technician

Job Purpose

The CRES BMS/Fire Technician Team Leader collaborates with the team and various providers to ensure the efficient and reliable operation of fire and BMS systems and contributes to the overall functioning of the Discovery premises.

Key Outputs may include but are not limited to:

Strategic Planning and ExecutionImplement strategic plans to ensure operational costs are kept within budget, taking into consideration company requirements and industry best practices.Identify business opportunities, market trends and competitive landscapes to inform strategic decision making. Operational OversightProvider management by overseeing operations of inhouse and specialized outsourced providers, ensuring, SLA adherence, high quality services and customer/stakeholder satisfaction.Implement and optimize operational processes to improve efficiency, reduce costs and enhance service delivery.Participate in provider selection, to ensure optimal service levels and value for money for services rendered. Stakeholder ExperienceFocus on enhancing the overall experience across within technical operations ensuring customer satisfaction.Implement improvements to meet and exceed customer expectations therefore enhancing stakeholder experience. Financial Management and Provider ManagementAdminister cost control and financial forecasts, as well as financial reporting for the cost Centre in technical operations.Scrutinize costs to make informed business decisions and drive cost prudence without compromising standards and service. Compliance and Risk ManagementEnsure that operational compliance is aligned and implemented with industry regulations, legal requirements and company policies and audits.Highlight risks and findings to develop contingency plans to address potential issues. Project ManagementEstablish scope with relevant stakeholders to ensure successful project objectives.Manage the effective implementation of project deliverables.Deliver effective communication and foster strong partnerships with key stakeholders. Management of the functionTeam management – Lead and motivate a diverse team fostering a collaborative and high-performance work culture.Maintain accurate data records, via dashboards and relevant management reports for your portfolio.

 Job / Role Requirements

Work Experience
Required	Minimum 5 years Fire experience in the managing a premises fire systems and team+2 years Computer skills and proficient in Microsoft packages, Facilities management software.
Preferred (would be advantageous)	Data center experience

Education / Qualifications / Accreditations with Professional Body
Required	CommissionerMust have driver license and own vehicle
Preferred (would be advantageous)	Qualification in Facilities Management
Professional Registration	SAQC registration

Technical Skills or Knowledge
Required	Gas suppressionDetectorsFire PhoneFire sprinkler systemsBMS knowledge
Preferred (would be advantageous)	BMS

Contact Centre Consultant

Key Purpose

To deliver world class service to all Discovery Health Members, Providers, Employer groups, and  Brokers by supporting and fully resolving their queries through various channels, primarily over the telephone.

Key outputs

The successful applicant will be responsible for but not limited to the following job functions:

• Servicing all key stakeholders telephonically and via other servicing channels as required until the query has been resolved
• Servicing our members in a customer centric way to ensure that we live by our service principles
• Keeping up to date with product changes to ensure that all key stakeholders are accurately serviced
• Continuously staying abreast of all digital servicing tools within the business and ensuring that the functionality is fully understood
• Achieving and exceeding key performance metrics relating to service delivery

Competencies and Skills

Behavioural Competencies

• Delivering results and meeting customer expectations
• Presenting and communicating information
• Writing and reporting
• Analysing
• Deciding and initiating action
• Working with people
• Achieving personal work goals and setbacks
• Following instructions and procedures

Skills

• Excellent verbal and written communication skills;
• Excellent administration skills;
• MS Office and PC literate
• Time Management

Personal Attribute and Skills:

• Customer Centric
• Empathetic

Education and Experience

Education:

• Matric with Mathematics or Accounting minimum of 50%
• Having a achieved a minimum of 50% in English in Matric

•  Basic MS Office Skills

Experience

• At least 12 months working experience in a customer services environment

Advantageous

• The Business Writing Skill

Pharmacist

About Discovery HealthCare Services (DHCS)

DHCS consists of six teams that are supported by dedicated Shared Services, Finances and DHCS Business Support teams.

The teams under DHCS are:

• Executive Wellness
• Corporate Wellness
• Health Coaches
• Southern Rx Pharmacy and Discovery Medical Suppliers
• Home Care
• Corporate Clinics

Through its teams, DHCS aims to:

• Provide quality care by bridging the gaps in the current market with high quality services.
•  
• Enhance the member journey through convenience, reduced co-payments and lessening the administrative burden.
• Realize scheme savings by identifying the opportunities to expand through supply chain and capture value through better procurement and eliminating waste.
• Brand differentiation by providing members with innovative services that leverage the latest health technology.

Key purpose

To ensure that all Pharmacy duties are performed according to Good Pharmacy Practice and

Pharmacy Council regulations.

Key Outputs

The successful applicant will be responsible for but not limited to the following job functions:

• Quality service delivered to the patients and scripts to be processed on time.
• Perform Responsible Pharmacist duties as per legislative requirements in the absence of the Responsible Pharmacist.
• Assisting with operational planning.
• Performance monitoring – establishing, implementing, and maintaining work standards.
• Improving procedure and processes.
• Assisting with incoming queries from customers and patients where a professional/clinical impute is required.
• Keeping CPD accreditation up to date
• Adhere to SOP
• Assist with adhering to GPP.
• Assisting with validation, stock takes, cycle counts, picking, packing, and prepacking when needed.
• Ensure cold chain is maintained when dealing with fridge items.
• Handling of emergency phone on rotation basis
• Ensure correct and effective storage ad keeping of medicine and scheduled substances in the pharmacy.
• Assist with month end reporting and Administrative Reporting.
• Assisting with escalations from all stakeholders.

Competencies

• Computer literacy.
• Written and verbal communication skill.
• Interpersonal skill.
• Have attention to detail.
• Ability to grasp policies and processes.
• Motivated.

Experience, qualifications, and mandatory requirements

• B Pharm degree
• At least 3 to 5 years working experience.
• Registered with the South African Pharmacy council.

Courier or Retail pharmacy experience.

Advantageous

• Have experience using Flexgen system.

Test Analyst

Discovery Employee Benefits

Test Analyst

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating to not only achieve financial success, but to ignite positive and meaningful change within our society.

Key Purpose of the role

Is responsible for identifying and testing business functional requirements. Designs the test plan, test cases and test scenarios based on an analysis of the business specifications. Participates in getting the Test Environment configured correctly. Needs to ensure that all the identified defects are resolved. Contributes to the continuous improvement of the Test process and methodologies. Understands three to five systems (domain knowledge) and works on medium to complex projects.

Areas of responsibility may include but not limited to

Ability to run with a project testing from start to finish including but not limited to:

• Creation of the test pack including on JIRA
  • Scenarios
  • Test cases
  • Test data 
  • Defect logging
  • Reporting
• Arranging for review and sign off on the test pack created
• Execution of the test pack/scenarios/cases
• Defect management with the development team
• Retesting of resolved defects
• Providing daily feedback on test execution and test status from Jira
• Driving business testing and sign off on the project.
• From part of the Implementation team of the project
• Assist with support/guidance during the post implementation guarantee period. 

• Participate in review sessions where the process models and business requirements are discussed. Participate in JAD sessions where requirements are derived
• Extract requirements from process models, JAD sessions etc.
• Extract requirements into automated test cases
• Review requirements with peers/ Test Manager/ Business Analyst
• Analyse test requirements using proven test techniques
• Provide estimates for completing test cases and execution
• Understand and accept responsibilities given in Test Plan
• Provide estimates for completing test cases and execution.
• Provide scheduling input to the Test Manager
• Design manual test cases for each test scenario
• Design, write and store all test cases in automated solution
• Link all test cases to the appropriate requirement(s)
• Ensure all testable requirements are covered
• Prepare and provide a walkthrough of all test scenarios to project teams for getting feedback
• Review test scenarios and test cases with the relevant Business Analysts/ peers
• Get test scenarios and test cases reviewed by a Senior Test Analyst
• Record Test Data requirements in test cases during the test case creation process
• Source and record correct test data for Test Cases
• Provide testers with the information required for them to assist in the test data creation process
• Design manual regression test packs. Build and maintain a repository of regression test cases. Identify test cases for automation
• Work closely with Project Managers and Business Analysts (Business Owners, Quality Assurance where applicable) and Developers to co-ordinate test activities
• Facilitate execution of test cases
• Execute test cases and record results, when required. Ensure Functional testing, End to End testing has been completed as required
• Ensure test status results are properly documented and tracked and defects are reported clearly
• Review test results stored in automated solution. Communicate test results to Sr. TA and Test Manager.
• Review and validate defects logged. Log, Track and Resolve defects

Personal Attributes and Skills     

The successful candidate must demonstrate the following competencies:

Processes:

• SDLC (strong functional knowledge of Systems Engineering). Testing Methodologies. ITIL process awareness.
• Agile methodology

Technologies:

• Testing Tools (JIRA or equivalent). Knowledge of SQL scripts

Technical Skills:

• Interpreting business and technical specifications.
• Business Communication skills (verbal and report writing).

Behavioural Skills:

• Team player
• Learning Orientation. Detail orientation.
• Structured and analytical problem solving. Prioritization, planning and organizing.
• Action orientation / Pro-active
• SDLC (strong functional knowledge of Systems Engineering). Testing Methodologies. ITIL process awareness. Agile development methods with scrum, risk based testing and quality gates.
• Analytical – interpretation
• Building relationships
• Coping with pressure (deadlines)
• Time-Management and Organizational Skills
• Must be team orientated, willing to assist other team members in the office
• Attention to detail

Education and Experience

Essential – Technikon diploma in IT/Software Engineering/Computer Science or a University degree in a technical discipline such as Computer Science, Mathematics or Engineering, and/or 4 or more years of relevant Test Analyst experience.Enhanced – ISTQB or ISEB qualification for Test Analysts in Functional Testing4 or more years of experience working as Test Analyst.Experience with regression, usability, sanity and functional testing methods.Experience on an Agile driven project is preferable.Experience using Quality Center will be an advantage.Some exposure to automated regression and performance testing advantageous

 EMPLOYMENT EQUITY

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.            

Retentions Consultant

Retentions Consultant – Short Term Insurance

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

About Discovery Insure

Discovery Insure is committed to creating a nation of great drivers and building better businesses through our innovative Shared-value Insurance model. Discovery Insure is South Africa’s fastest growing short-term insurance company with comprehensive products that provide protection against current and emerging risks facing clients in the motor, home and business insurance sectors. Vitality Drive, an internationally-recognised and award-winning programme, is a key differentiator in the market that incentivises and rewards clients for driving well. The Vitality Drive programme has been scaled to local and international markets which now include Europe and the Middle East.

The company employs over 1 000 people who are committed to putting our customers and financial advisers first by providing unique and innovative solutions and cover.  

Key Purpose

To convince existing and prospective clients to remain with Discovery Insure.

Areas of responsibility may include but not limited to

• Achievement of client retention targets
• Achievement of not taken up (NTU) targets

• Accurate, timely administration on relevant system
• Achievement of monthly product and soft skills knowledge targets
• Stakeholder engagement
• Adherence to risk and compliance requirements
• Teamwork, self-management and alignment with Discovery values

Education and Experience

• Matric (Essential).
• FAIS Credits – full qualification (Essential).
• RE 5 qualification (Essential).
• Class of business certificate (Essential and/or advantageous)
• Continuous Professional Development (CPD) certificate (Essential and/or advantageous)
• Minimum 2 years’ retentions experience in the short-term insurance industry (Essential)
• Minimum of 2 years’ sales experience (Essential)
• Degree (Advantageous)

Team Leader Finance

Discovery – Insure

Team Leader Finance

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

About Discovery Insure

Discovery Insure is committed to creating a nation of great drivers and building better businesses through our innovative Shared-value Insurance model. Discovery Insure is South Africa’s fastest growing short-term insurance company with comprehensive products that provide protection against current and emerging risks facing clients in the motor, home and business insurance sectors.

Vitality Drive, an internationally-recognised and award-winning programme, is a key differentiator in the market that incentivises and rewards clients for driving well. The Vitality Drive programme has been scaled to local and international markets which now include Europe and the Middle East.

The company employs over 1 000 people who are committed to putting our customers and financial advisers first by providing unique and innovative solutions and cover.

Key Purpose

All Finance reporting requirements including preparation of Monthly Management accounts. Oversee a team of Junior accountants for Personal Lines short term Insurance.

Areas of responsibility may include but not limited to

• Assist in preparation of reporting packs to be submitted to Group entities for financial statement preparation
• Preparation of the Monthly Management accounts
• Review and approving month end Journals
• Review and signing of Monthly balance sheet recons
• Review and submit the Monthly Vat return and Tax schedules
• Monthly Manex meetings with Cost centres managers
• Manage and oversee a team of Junior accountants
• Complete the monthly cash flow
• Oversee the Investment portfolio and manage the daily cashflow
• Assist with the external audit and ensuring that all deliverables are provided to the auditors

Personal Attributes and Skills

• Financial Reporting
• Financial Accounting
• Interpersonal Savvy
• Driving Results
• Instilling trust
• Resilience
• Learning on the fly
• Problem Solving
• Optimism
• Values Driven

Qualification and Experience

• Matric (Essential)
• BCom Accounting Degree (Essential)
• Minimum of 2 years Finance reporting experience in insurance industry

Knowledge

• Financial acumen – intermediate
• Microsoft Excel – intermediate
• Sage system – Intermediate
• Accounting system – intermediate
• Alcehmex – intermediate
• VAT – intermediate

Telesales Consultant

Discovery – Insure

VAPS Telesales Consultant [FTC]

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

About Discovery Insure

Discovery Insure is committed to creating a nation of great drivers and building better businesses through our innovative Shared-value Insurance model. Discovery Insure is South Africa’s fastest growing short-term insurance company with comprehensive products that provide protection against current and emerging risks facing clients in the motor, home and business insurance sectors. Vitality Drive, an internationally-recognised and award-winning programme, is a key differentiator in the market that incentivises and rewards clients for driving well. The Vitality Drive programme has been scaled to local and international markets which now include Europe and the Middle East.

The company employs over 1 000 people who are committed to putting our customers and financial advisers first by providing unique and innovative solutions and cover.  

Key purpose

Identify and sell the appropriate Value Added and Ancillary Products (VAPS) from Discovery Insure to its customers.

Areas of responsibility may include but not limited to

• Selling short term insurance Value-added and Ancillary products for Discovery Insure
• Meeting sales targets
• Capturing and activating VAPS sales accurately and timeously
• Maintaining accurate details and statistics of all sales

Personal attributes and skills

• Takes initiatives and work under own direction
• Adapts to the team and works well in a team environment
• Easily establishes good relationships with people
• Writes and speaks fluently, clearly, correctly and convincingly
• Expresses opinions, information and key points of argument clearly and avoids unnecessary use of  jargon or complicated language
• Develop job, product knowledge and expertise through continuous professional development
• Produce a range of solutions to problems
• Manages time effectively and works strategically to realize individual and organisational goals
• Focus on customer needs and satisfaction
• Follow policies and procedures
• Work productively in a pressurized environment

Qualification & Experience

•           Matric (Essential)

.           Degree (Essential)

•           Class of business certificate (Essential and/or advantageous)

•           Continuous Professional Development (CPD) certificate (Essential and/or advantageous)

•           1 year’s call centre sales experience in the Financial Services Short term Insurance Industry (Essential)

•           RE (Essential)

Telesales Consultant_Discovery_Connect_JHB

Job Description

Identifying sales opportunities.•Answering inbound calls timeously and making required outbound calls

Co-ordination of own administration

Identifying sales opportunities

Maintaining accurate details and statistics of all queries

Key purpose

This position is based in the Discovery Connect Sales call centre, and reports to the sales team leader. The successful individual will be required to conduct Discovery Vitality telesales.

Key Outputs

The successful individual will be required to perform on, but not limited to the following key outputs:

• Achieve Vitality Sales target

•Communication to members telephonically via fax and email

•Attending to general administration

•Conduct Financial Needs Analysis

• Achieve quality target

•Overcome objections

•Adhering to service level agreements

Personal attributes and skills

The successful individual will be required to demonstrate the following competencies:

• Target Driven

•Team Player

•Goal orientated

•Self motivated

•Ability to perform under pressure

•Adapt to change

•Persuasiveness

•Resilience/Tenacity

•Sound Time Management

•Self managed

•Attention to detail

•Ability to learn quickly and apply knowledge

•Speak fluently (accent neutral) English/Afrikaans

Qualification & Experience

• Matric

• At least 2years sales experience, preferably in an outbound telesales environment

  Minimum 1 year Vitality product knowledge, Discovery Vitality Knowledge is an advantage

• PC literacy, email, word, excel

•Tertiary qualification an advantage

Service Consultant

Job Description

Assisting clients with queries and servicing requests on their life policies with required SLA. Identifying sales opportunities.•Answering inbound calls timeously and making required outbound call

Managing all queries through to resolution

Co-ordination of own administration

Identifying sales opportunities

Maintaining accurate details and statistics of all queries

Key purpose

Assisting clients with queries and servicing requests on their life policies with required SLA. Identifying sales opportunities.

Key Outputs

Answering inbound calls timeously and making required outbound call

•Managing all queries through to resolution

•Co-ordination of own administration

•Identifying sales opportunities

•Maintaining accurate details and statistics of all queries

•Providing product information to all Discovery Life clients in line with standards and protocols

•Ownership and accountability of all telephonic and written queries

•Processing online service quotes

•Processing service changes/admin online and over billing periods

Ensuring resolution to first time queries

Personal attributes and skills

•Excellent numeric and verbal ability

•Exceptional communication skills – predominantly listening skills i.e. identifying the problem

•Assertiveness, combined with patience and tolerance

•Pro-active problem solver, showing initiative

•Good time management skills

•Professionalism

•Attention to detail

•Sales and Servicing experience

Qualification & Experience

•At least 2-3 years’ experience in a Life servicing or sales environment in an outbound or Inbound environment.

•Excellent Communication skills

•FAIS accreditation – NQF 4 or 5 FAIS credits (Required)

•Regulatory exams (Required)

•Good Excel and Word skills

Finance Administrator – Discovery Life

Discovery Life

Finance Administrator

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

About Discovery Life

Discovery Life is an ever growing fast-paced and dynamic environment that provides innovative risk assurance to individual clients. This environment thrives on customer engagement and customer experience as well as mutually beneficial relationships with our brokers and other stakeholders.  It is important for our employees to provide a world class service to our internal and external clients, thereby ensuring long and sustainable relationships

Key Purpose

The primary function of this role of Finance Administrator is to effectively perform the tasks of the Cash Control Team for Individual Life, Invest, Group Risk and Umbrella Funds

Areas of responsibility may include but not limited to

• To be able to understand the requirements and processes of the Life Cash Control department as per Training and Standard Operating Process documents provided for Individual Life, Invest, Group Risk and Umbrella Funds
• Review of the Task schedule assigned by ensuring delivery of the Life Cash Control tasks are completed
• Ensuring that daily Billing and Collections are reconciled with exceptions investigated that does not conform to business processes or regularity requirements
• To make certain Bank Statements are reviewed daily and reconciled to system and to investigate and correct any imbalances identified
• Ensuring the daily submission files for Debit Orders and Payments are reconciled to corporate database before files can be released to the Bank and verifying the Bank’ responses
• Allocation of daily premiums from Bank Statements and ensuring that all unidentified deposits are investigated and reported
• Coordinating business requirements and queries to relevant stakeholders and to ensure any failures are logged and reported to management
• Ensuring delivery of daily and monthly reporting to business and ensure all reports are securely and correctly stored for management reviewing and audits
• Active participation in weekly Team Meetings and monthly One on One sessions where issues are identified and resolved and to record the progress of team and individual staff

Education and Experience

Essential:

• Matric with Mathematics
• At least 6 months of working experience in a finance role within the insurance/finance sector

Advantageous:

• Diploma/Degree in Accounting/Finance from an accredited institution
• At least 2 – 3 years working experience in a finance admin role within the life insurance/finance sector

Technical Skills and Knowledge

Essential:

• Intermediate proficiency in MS Word, MS Excel, MS Outlook.
• Good mathematical and analytical skills.
• Good interpersonal skills.

Advantageous:

• Knowledge of the Life Insurance market.

Telesales Consultant_Discovery Connect KZN

Job Description

Identifying sales opportunities and answering inbound calls timeously and making required outbound calls

Co-ordination of own administration

Identifying sales opportunities

Maintaining accurate details and statistics of all queries

Key purpose

This position is based in the Discovery Connect Sales call centre, and reports to the sales team leader. The successful individual will be required to conduct Discovery Vitality Active Telesales.

Key Outputs

The successful individual will be required to perform on, but not limited to the following key outputs:

• Achieve Vitality Sales target

•Communication to members telephonically via fax and email

•Attending to general administration

•Conduct Financial Needs Analysis

• Achieve quality target

•Overcome objections

•Adhering to service level agreements

Personal attributes and skills

The successful individual will be required to demonstrate the following competencies:

• Target Driven

•Team Player

•Goal orientated

•Self motivated

•Ability to perform under pressure

•Adapt to change

•Persuasiveness

•Resilience/Tenacity

•Sound Time Management

•Self managed

•Attention to detail

•Ability to learn quickly and apply knowledge

•Speak fluently (accent neutral) English/Afrikaans

Qualification & Experience

• Matric

• At least 2years sales experience, preferably in an outbound Telesales environment

   Minimum 1 year Vitality product knowledge, Discovery Vitality Knowledge is an advantage

• PC literacy, email, word, excel

•Tertiary qualification an advantage

Microsoft BI Developer – Discovery Life

Discovery Life

Microsoft BI Developer

Business Intelligence

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

About Discovery Life

Discovery Life is an ever growing fast-paced and dynamic environment that provides innovative risk assurance to individual clients.  This environment thrives on customer engagement and customer experience as well as mutually beneficial relationships with our brokers and other stakeholders.  It is important for our employees to provide a world class service to our internal and external clients, thereby ensuring long and sustainable relationships.

About Discovery Life – Business Intelligence

The Discovery Life – Business Intelligence is part of the Discovery Life Company.  We are responsible for building all information assets and delivering information to the business through various reporting channels from an executive level down to the call centre agent.  The information assets that we are building is not only limited to report delivery, but also integrated information assets to support the data scientists, risk analysts and the data analytics teams.

Key Purpose

The Business Intelligence (BI) developer is responsible for designing, implementing, and supporting ETL solutions according to defined frameworks. The right individual will in addition possess the skills and capabilities to design and implement new frameworks required by the team to keep with evolving changes in sources and technologies. Construction of complex BI Solutions based on requirements of business area owners and/or specifications produced by the BI Architects and Systems Analysts. (BI Solutions imply ETL / Analytics / Presentation). Driving Engagement and building relationships with key stakeholders which include Systems Analysts, BI Architects and Business area owners. The BI Developer should have a firm grasp of BI implementation methodologies especially in a dimensional data warehouse environment using the Microsoft BI stack as a basis for required development.

The candidate should possess the following:

• Analysis and Communication Skills
• Data gathering, research and analytical abilities so as to develop insightful conclusions and generate solutions to address user needs
• Conceptualize and design solutions
• Support and coach other junior systems and business analysts

Areas of responsibility may include but not limited to

The BI Developer must be able to construct complex BI solutions based on specifications produced by BI Analysts. In addition to working off specifications, the incumbent should been quite adapt at conceptualizing and implementing solutions based on technical discussions with team members.

• Interact with business and system analysts to resolve problems.
• Collaborate with analysts to understand source structures, evaluate requirements and finally deliver a solid solution.
• Conduct data analysis on various source systems as part of the solution development process.
• Develop and maintain SSIS packages
• Create required database structures
• Develop and maintain T-SQL code – Added advantage
• Analyse SQL execution plan to optimise performance
• Develop SSAS models
• Workshop solutions with Systems Analysts and Architect to compile relevant technical specifications
• Contribute to the development of architectural guidelines and standards
• Prototyping, Research and Development of new techniques and solutions
• Team engagement champion
• Scheduling business processes via ETL tools
• Excel Reporting and scripting – advanced charting, conditional formatting.
• Understand and resolve complexities working across multiple database platforms
• Develop PowerBI and SSRS reports
• Must be able to read and maintain code not written by yourself.
• Have experience following a formal SDLC as part of solution delivery.
• Optimise ETL processes as well as SQL queries by analysing query execution plans.
• Maintain code repositories for version control of developed solutions.
• Peer review of code and solutions developed
• Create and maintain metadata repositories
• Implement database structures according to specifications and guide on improvements (indexes/partitioning etc.) where necessary.
• Perform ETL support on a standby basis to ensure that the ETL batch completes within SLA

Personal Attributes and Skills

• Ability to design and implement complete ETL processes using SSIS and T-SQL.
• Strong ETL experience in loading slowly changing dimensions as well as transactional and snapshot fact tables.
• Strong reporting experience using Microsoft data technology stack such as (, SSRS, Power BI)
• Ability to design and implement semantic models using SSAS
• Ability to write DAX and MDX query
• Proven experience with working with large datasets in the region of billions of records.
• Experience on working with delta datasets and versioned history on target tables.
• Solid experience in understanding ERD’s and source-to-target mappings as well as producing source-to-target mappings of solutions.
• Strong SQL query writing ability (across database environments e.g. Oracle, Netezza, Postgres etc) with a firm understanding of analytical functions.
• Must be able to evaluate technical ETL solutions for inefficiencies (from a database and code perspective) and implement optimization.
• Strong database fundamentals and data modelling knowledge (normalization and de-normalization).
• Good understanding of ODS, data warehouse, data mart, cube, and database technologies.
• Strong analytical and problem solving skills.
• Navigating ambiguity and complexity
• Excellent oral and written communication skills.
• Added advantage of Data mining and BIG data technology including (Python, Spark, H2O)
  
   

Education and Experience

• National Diploma in IT (BTech) – Advantageous
• Bachelor of Science (Information Systems, Computer Science, Mathematics) – Advantageous
• Microsoft Business Intelligence certifications will be an added advantage
• Minimum 3 years’ experience in BI with over 1 years’ experience in implementing complete BI solutions within an enterprise data warehouse.

Data Scientist

Discovery Health

 

Data Scientist

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

About (Data Science Unit – Operations Intelligence)

The position available is in the Discovery Health Operations Intelligence unit. We apply predictive analytics, big data and analytic skills to provide unique data-driven answers to exciting problems in servicing, operations and other areas of the business. The team has access to structured and unstructured data and makes use of the latest international innovative big data architecture.

Key Purpose

In this role you will be involved in creating opportunities that delight our customers by leveraging Discovery’s vast clinical, demographic and operational data. Using this data with predictive modelling and machine learning techniques you will have a direct impact on strategic initiatives to support Discovery’s world-class operations. The successful applicant will be working within a highly specialized and growing team investigating ways to optimize and improve client services for Discovery’s client schemes.

Areas of responsibility may include but not limited to

• Connecting with a multitude of stakeholders to understand the data in a healthcare and operational context
• Mining large structured and unstructured datasets to find new insights to inform operational efficiency and ‘ member- delight’ interaction strategies
• Research and application of the most up to date machine learning algorithms and AI techniques
• Present data and model findings in a way that provides actionable insights to business users
• Monitoring model performance
• Improve processes and databases where opportunities arise
• Conduct end-to-end analysis of data; from data gathering, processing, analysis, to insight synthesis and presentation – to measure the causal impact of campaigns and product launches.

Personal Attributes and Skills

• Expert in data science programming languages such as R, Python, Scala
• Expert in data manipulation skills including SQL to extract, transform and load data
• Experience in interactive data exploration and data-driven story telling
• Understanding and application of Big Data and distributed computing principles
• Hands on experience with Big Data systems will be preferred
• Strong analytical and statistical knowledge with an understanding of the latest machine learning algorithms for both structured and unstructured data
• Ability to formulate problem statements and develop a plan for tackling the problem
• Strong ability to communicate findings and recommendations from data (visual, verbal and written)
• Integration and implementation experience
• A passion for data exploration and analytics
• Self-starter
• Willingness to learn and grow exponentially
• A restless curiosity towards data and uncovering unknown correlations
• Ability to work cohesively in a team environment and balance multiple priorities
• A team player who can work alone when required and without supervision
• High level of attention to detail, resilience, enthusiasm, energy and drive

Education and Experience

• Honours or Master’s degree in either Data Science, Statistics, or Applied Mathematics with some experience in software engineering, computer science or working with big disparate sets of data, OR
• Honours or Master’s degree in Computer Science or Software Engineering with solid experience in statistical modelling, data mining and machine learning
• Other analytical qualifications will also be considered if accompanied by the relevant experience
• Experience in marketing analytics advantageous
• A minimum of 2 years’ work experience in a data science position

Employment Equity  

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

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All the best with your applications.