To apply, click on the link at the end of the posts and all the best with your applications.

Customer Care Supervisor

Job Description

DUTIES AND RESPONSIBILITIES:

1. Serve as the critical link between customer service staff and customers, ensuring a professional, high-quality service experience
2. Monitoring, leading, and training team members
3. Investigate and resolve customer issues, evaluate staff performance, and provide coaching and mentoring to foster growth
4. Ensure daily customer service operations are executed smoothly and efficiently
5. Provide a terrific customer service experience
6. Train team members to provide professional and friendly service
7. Be an expert in interacting with customers
8. Convey and distribute important information and tasks effectively
9. Train and motivate employees successfully
10. Handle difficult situations through precise communication
11. Supervise a team of customer care representatives
12. Provide assistance and leadership in any situation
13. Demonstrate outstanding problem-solving abilities
14. Identify and solve problems quickly and appropriately
15. Handle customer and employee issues effectively and quickly
16. Keep track of multiple assignments, tasks, meetings, and schedules
17. Maintain a perfect organization system to stay focused and perform well
18. Monitor and supervise customer service staff and daily activities, operations, rosters and discipline
19. Evaluate the staff performance and provide them with regular feedback
20. Assist staff with duties if needed – Taking calls, clearing complaints dashboards
21. Train new team members on customer service activities and company policies
22. Track and monitor refunds
23. Deal with customer problems and strive to fix them
24. Establish and implement customer service policies and strategies
25. Create and organize work schedules and shifts
26. Delegate tasks and assignments
27. Communicate with customers and ensure outstanding customer satisfaction
28. Perform data and statistical analysis
29. Write and prepare reports on overall customer satisfaction and complaints
30. Collect customer feedback and implement changes where necessary

REQUIREMENTS: 

1. Diploma in business administration, customer service, or a related field
2. 3+ years of experience in a customer service role, with at least 1 year in a supervisory capacity/ Team Leader role
3. Proven track record of handling escalated customer issues effectively
4. Previous working experience in customer service – Fast food industry (Advantageous)
5. Computer proficiency – Microsoft Office Suite, proficient in Excel
6. Outstanding supervisory skills
7. Exceptional customer service and communication skills
8. Organization and the ability to delegate tasks
9. Strong problem-solving skills
10. Motivation and coaching abilities

Motion Graphic Designer

Job Description

Are you an innovative and talented Motion Graphic Designer who excels at combining graphic design with animation by creating dynamic visuals that bring ideas to life? We are seeking a creative individual who can design and produce high-quality motion graphics and animations for various digital media platforms.

DUTIES AND RESPONSIBILITIES:

• Design and produce high-quality motion graphics and animations for various media platforms.
• Strong knowledge of animation principles, kinetic typography, and visual effects.
• Collaborate with the creative teams, including graphic designers, copywriters, and video editors to conceptualise and execute visually compelling content.
• Translate briefs into creative solutions ensuring all deliverables align with brand and project objectives.
• Work on 2D and 3D animation projects, bringing concepts to life with dynamic visuals.
• Create kinetic typography, visual effects, and animated elements that enhance video projects.
• Edit and optimise motion graphics to enhance quality.
• Stay updated with the latest trends and tools in motion design, bringing innovative approaches to projects.
• Manage multiple projects simultaneously, ensuring deadlines are met while maintaining a high standard of work.
• Provide input on creative strategy and contribute to brainstorming sessions.
• Maintain an organised library of assets and project files.

REQUIREMENTS:

• Must have a Degree/ Diploma
• 2-3 years of experience in motion graphic design, preferably in an agency or fast-paced environment.
• A solid portfolio showcasing a range of motion graphic projects, demonstrating creativity, technical skills, and attention to detail.
• Proficiency in industry standard software, including Adobe Suite (After Effects and Premiere Pro), and 3D animation (Blender/Cinema4D or other). Knowledge of DaVinci Resolve is a plus.
• Strong understanding of design principles and a good eye for typography and colour theory.
• Excellent communication and collaboration skills, with the ability to take constructive feedback and refine work accordingly.
• Strong organisational skills and the ability to manage multiple priorities and deadlines.
• Experience in creating content for various social media platforms (Instagram, TikTok, YouTube) and keeping up to date with fast changing trends.
• Must be a proactive self-starter who can independently drive projects, prioritize tasks, and meet deadlines.
• Passion for creativity, innovation, and continuous learning.

Ready to show us what you’ve got? Then submit you CV together with a LINK to you design Portfolio

Product Manager/Head of Product

Job Description

We are looking for a commercially minded Product Manager/Head of Product who has a passion for products and customers to oversee our product department.

DUTIES & RESPONSIBILITIES:

1. Responsible for driving strategy and innovation.
2. Uses trends, products to support brand growth and customer retention.
3. Build relationships and ensure continuous collaboration with the various departments such as procurement, operations, marketing, training and IT.
4. Creation and driving SOP’s.
5. Provide product training for the team.
6. Researches and identifies trends and products to support brand growth and customer retention.
7. Drive results.
8. Ensures product management – QSR including commercial success.
9. Managing and developing menu, pricing, recipes, formulations, process, and equipment innovation.
10. Responsible for managing a team of product developers, assistants, and commercial analysts.

REQUIREMENTS:

1. Must have 5 years of experience in a Product Management role.
2. QSR industry experience is essential.
3. Experience in strategic forward-thinking and product innovation.
4. Experience in new product and existing product development.
5. A strong commercial acumen.
6. A solid understanding of costings.
7. Ability to manage a team and to communicate with the executive team.
8. Driven and results-focused.
9. Must have strong communication and reporting skills.

ER Consultant

Job Description

An Employee Relations Consultant provides support to the HR department by maintaining and following HR policies, regulations and procedures. Advises management on all issues relating to conflict and the process and procedures to follow.

DUTIES AND RESPONSIBILITIES:

1. Assist employees and management with queries and requests
2. Advise management on all matters that involve conflict between employees
3. Assist in the development of HR, IR / ER labour protocols, operating procedures and handbooks
4. Maintain and follow HR policies, regulations and procedures related to the function, rights and responsibilities of all staff
5. Advise employees and management on the interpretation and application of relevant policies and procedures to ensure compliance
6. Investigate and chair disciplinary and grievance hearings
7. Provide advice on grievance and disciplinary hearings to ensure procedural and substantive fairness is applied in the company
8. Counsels and guide staff on work-related issues in order to enhance employee morale
9. Represents and articulates company position in labour related disputes at CCMA
10. Contribute in the development of policies and procedures
11. Ensure all safety and control standards (Health and Safety) are in place

REQUIREMENTS:

1. Diploma / Degree in Human Resource Management or relevant experience relating to HR, IR/ ER and SA Labour Legislation
2. Minimum of 1 – 2 years experience in labour law, OHS, POPI and regulations and compliance
3. Excellent command of the English language, both written and spoken
4. Good negotiation skills
5. Basic knowledge of labour legislations
6. Understanding of CCMA processes
7. Attention to detail, systems oriented, organized and analytical
8. The ability to function well under pressure, prioritize matters and act on them accordingly
9. The ability to function both independently and in a team, take initiative, shows commitment and is motivated to achieve tasks in the required time frame

ICT System Administrator

Job Description

ROLE OVERVIEW:
The 3rd Line Support System Administrator will be responsible for providing comprehensive support for our IT infrastructure. The candidate will manage system administration tasks, including patch management, cybersecurity, switch configuration, firewall management, backups, and Azure cloud management. This position requires a highly skilled individual who can work independently and is self-managed.

KEY RESPONSIBILITIES:

1. Run patch management using RMM tools like Datto RMM to deploy security patches and scripts.
2. Understand and apply cybersecurity principles.
3. Set up HP switches with VLAN segmentation.
4. Manage firewalls, with a preference for Sophos and Fortinet.
5. Oversee backups and restores.
6. Manage Microsoft Azure cloud environments.
7. Implement robust security measures for Azure, Hyper-V, Exchange, and Active Directory.
8. Identify opportunities for automation in Azure workflows and on-premises systems.
9. Create and maintain detailed documentation related to system configurations, processes, and procedures.

REQUIREMENTS:

1. A relevant IT qualification.
2. Hands-on experience with Datto RMM or similar RMM tools.
3. Strong understanding of cybersecurity principles.
4. Experience configuring HP switches with VLAN segmentation.
5. Proficiency in managing firewalls, preferably Sophos and Fortinet.
6. Proven experience in managing backups and performing restores.
7. Significant experience managing Microsoft Azure cloud environments.
8. Valid Microsoft Certified Azure Administrator Associate certification.
9. Proven experience as an IT Systems Administrator, with significant hands-on experience in managing Microsoft Azure, Hyper-V, Exchange, and Active Directory.
10. Ability to implement robust security measures and identify automation opportunities.
11. Strong documentation skills.

Bookkeeper

Job Description

DUTIES AND RESPONSIBILITIES:

1. Financial reporting, maintaining fixed asset registers, the accounting function, implementing SOP’s and analysis of financial reports
2. Financial reporting: Collate, prepare and interpret reports
3. Review the accounts payable, and accounts receivable records
4. Inventory valuation and verification of count sheets
5. Ensuring tax compliance and compliance with statutory regulations
6. Audit process and ensuring financial statements are completed
7. Managing budgets and variance analysis
8. Implement internal controls and SOP’s
9. Liaising with the operations team

REQUIREMENTS: 

1. Relevant qualification in accounting/finance
2. Experienced in the full bookkeeping function including the preparation of monthly management accounts (not just printing off a system but experienced in the analysis and adding in commentary/ notes to justify variances etc)
3. Experience with Pastel Evolution, Sage 50/ Sage 200 or similar system – advantageous
4. FMCG, Fast Food or retail industry experience – advantageous
5. Full MS Office

IT Helpdesk Administrator

Job Description

The IT Helpdesk Administrator will be responsible for attending to all administration, basic IT support and maintenance within the Pedros organization.

Duties and Responsibilities:

1. Embody the 11 Pedros leadership principles
2. Helpdesk and CRM management
3. End-user support (Tech & Administrative support) – Operations
4. Project Collaboration
5. System Support
6. Billing & IT Administration
7. Asset tracking and management
8. Enforce and uphold IT policies and governance
9. Security awareness and educating end users
10. Adherence to SLAs / MSAs
11. Service delivery metrics – Supporting metrics of ticketing platform
12. User satisfaction (End-user health checks, organization satisfaction, etc.)
13. Reporting, tracking and documentation
14. Store support, maintenance, special colab projects and new store builds
15. User lifecycle and management (user onboarding and offloading of end users leaving the organization
16. Effective ability to follow processes
17. Maintenance and uptime of IT systems and infrastructure
18. Compliance with IT policies and procedures
19. Task completion and deliverance
20. Operational and technical upkeep an maintenance of the business

Requirements:

1. Relevant certifications, such as CompTIA A+ or Network+, diploma and/or degree in CS/IS – IT will be advantageous
2. Minimum of 1-3 years of experience i IT support or a related field
3. Knowledge of common IT systems and software used in the retail and QSR industry
4. Experience in user / systems first and second line support and operational efficiency

Personal Assistant (Human Resources and Legal)

Job Description

DUTIES AND RESPONSIBILITIES:

1. To provide high-level administrative and organizational support
2. To provide legal support
3. General office management
4. Communication and liaison
5. Diary management

REQUIREMENTS: 

1. Matric
2. High attention to detail and accuracy
3. Excellent written and verbal communication skills               
4. Discretion and ability to handle sensitive info
5. A highly proficient administrator with basic legal experience    

Project Co-ordinator and Personal Assistant

Job Description

DUTIES AND RESPONSIBILITIES:
1. To coordinate and follow up with internal development team on the implementation of SOP procedures to ensure a smooth workflow from the various activities.
2. Ensure all development SOP documentation is received from team members timeously and correctly filed.
3. To prepare weekly minutes of development meetings and submit to the development team including following up on action points from the meeting.
4. To develop and keep updated a filing system for project documentation.
5. To prepare compliance handover file with all COC’s, Plan Submission Applications, Business License Applications, Approved Plans, Occupation Certificates for every project.
6. Liaise with Operations to chase up on service certificates or compliance documents on existing stores.
7. Assist PM’s and Procurement Manager Development on chasing quotes and checking if required.
8. Maintain an updated project tracker which is to be shared with relevant stakeholders on a weekly basis.
9. Coordinate departmental activities within the department and ensure all within department is aware of scheduled activities.
10. Assist GDM in scheduling meetings with internal and external stakeholders.
11. Plan travel including flights, accommodation and transportation

REQUIREMENTS:
1. A minimum of 2 years’ working experience in a similar position.
2. Tech Savy with strong MS Word, Excel and PowerPoint Skills
3. Strong interpersonal skills
4. Ability to multitask
5. Proactive approach to problem solving
6. Attention to detail is a must

Regional Training Manager (KZN)

Job Description

The RTM will be responsible for overseeing the Regional Training of allocated Pedros stores. The role involves managing a team of highly skilled trainers and ensuring that the Standard Operating Procedures maintained. 

DUTIES & RESPONSIBILITIES:

1. Conduct training sessions on preparation of foods as per our Standard Operating Procedures
2. Support, mentor, and upskill trainees and new employees
3. Promote efficiency and improve skills of employees
4. Keep attendance and training records and registers
5. Monitor employee performance and response to training
6. Conduct performance evaluations and identify areas of improvement
7. Provide daily updates on training areas done daily in-stores
8. Work within a team and drive the restaurant/take-away forward
9. Assist in New Store openings – supporting the teams through constant mentoring and coaching
10. Assist the Training Department with Adhoc Training tasks and projects within Pedros
11. Doing presentations to the target audience for all Pedros Training Modules and SOP’s
12. Sign off Manager Trainees throughout the region
13. Must be able to work Monday to Saturday’s 8am to 5pm, Peak days 12pm to 8pm and stay out at outlying stores for 10 days or more if there’s new store openings or giving urgent store training support. These times may change based on the needs of the business.
14. Track daily reports posted on WhatsApp groups from Manager & Skill Trainers. Raise concerns as they arise.
15. Take charge of GP & GRV training/ trouble shooting for new & existing stores.
16. Training team roster must be posted on the training platform by latest 12pm every Saturday.
17. Full accountability of the training team within the RTM group.
18. Coordinate for new stores staff quantities, training stores, weekly training updates and complete sign offs one week before store opening. POE must be filed.

REQUIREMENTS:

1. Restaurant and Fast Food Service experience is essential
2. Must have a minimum of 5 years Operations Management experience
3. Good verbal and written communication skills
4. Organizational and time management skills
5. Attention to detail
6. Be prepared to go the extra mile
7. Must be computer literate and must be able to write professional reports from time to time
8. Must have own reliable vehicle & mobile phone
9. Good GP/ COS/ GRV knowledge
10. Internal applications must have completed all Station Training / Staff Development Program, Supervisor Course as well as Manager Development Program in order to be considered for this position.

TECHNICAL EXPERIENCE:

1. Experienced to design, develop, implement, maintain, support or operate a particular technology or related application, product or service
2. GAAP / MICROS knowledge

ADDITIONAL EXPERIENCE:

1. A valid driver’s license
2. Must be prepared to travel to sites

Site Scout (Junior New Business Manager)

Job Description

DUTIES AND RESPONSIBILITIES:

1. Responsible for identifying and developing new business opportunities, and new market entries. This role involves strategic planning, relationship building, market analysis, and execution of initiatives to drive growth and profitability. The Site Scout (JNR New Business Manager) plays a key role in expanding the brand’s footprint and ensuring long-term success in a highly competitive market
2. Develop and implement strategies to identify and capture new business opportunities, including opening new locations, expanding into new markets, and securing franchise agreements
3. Conduct market research to identify potential areas for expansion and evaluate competitive positioning
4. Analyze industry trends and customer preferences to support strategic decision-making
5. Evaluate potential markets for new store openings, considering demographic data, consumer behavior, and local competition
6. Ensure new locations meet operational and financial targets
7. Explore opportunities for co-branding, joint ventures, or other collaborative initiatives
8. Report regularly to senior management on the progress of new business initiatives
9. Work closely with marketing, operations, finance, and supply chain teams to ensure the successful launch and operation of new business ventures
10. Ensure that all new business ventures comply with local regulations, health and safety standards, and brand guidelines
11. Proactively identify and mitigate risks related to new business operations and market entry

REQUIREMENTS: 

1. Must have experience in site scouting (to find and negotiate sites)
2. 5+ years of experience in business development, franchise management, or operations within the QSR (fast food), retail, or hospitality industry
3. Proven track record of identifying and securing new business opportunities
4. Strong strategic thinking and business acumen
5. Excellent negotiation, communication, and relationship management skills
6. Proficient in Microsoft Office Suite and business planning tools
7. Ability to work with Major land lords at Board level
8. Source and identify new markets and areas to grow
9. Ability to travel mainly on the road

Junior Bookkeeper

Job Description

DUTIES AND RESPONSIBILITIES:

1. Financial reporting, maintaining fixed asset registers, the accounting function, implementing SOP’s and analysis of financial reports
2. Bookkeeping functions all the way to Trial Balance, Financial Accounting & Reporting
3. Financial reporting: Collate, prepare and interpret reports
4. Review the accounts payable, and accounts receivable records
5. Must understand the Debtor & Creditors function well, in terms of invoicing, statements run, payment requisitions and recons
6. Ensuring tax compliance and compliance with statutory regulations
7. Audit process and ensuring financial statements are completed
8. Managing budgets and variance analysis
9. Implement internal controls and SOP’s
10. Liaising with Head Office Departments

REQUIREMENTS:

1. 3 Years’ experience in a similar role
2. Sound understanding of accounting concepts and a hands-on approach
3. Minimum of 3 years’ experience on Sage 50/ Sage 200 or similar system
4. Previous experience in the FMCG, Fast Food or Retail sectors
5. Ability to communicate effectively across all levels of the organisation, including franchise partners
6. Must have strong attention to detail and a proven track record
7. Have effective time management, problem solving and decision-making abilities

Call Centre Agent

Job Description

Summary of Job
A call Centre agent at Pedros is responsible for managing incoming calls from customers, answering inquiries, providing information about the restaurant , menu, services and policies. The primary goal is to correctly take down and submit orders to the stores.

 Duties and Responsibilities:

1. Have a thorough understanding of the restaurant’s menu in term of what we are offering. Help customers by providing detailed descriptions of menu ,items and making recommendations
2. Take orders over the phone for delivery and collection. Accurately record the customers choices, special instructions, and coordinate it with the store
3. Assist customers with modifying existing orders and making special requests and communicate changes with the stores
4. Up selling and Cross selling. Identify opportunities to upsell or promote additional menu items, beverages, or services to the customer. Provide relevant information and recommendations to enhance the customers dining experience and increase sales revenue

Requirements:

1. Must have a Matric
2. Must be computer literate and have good phone etiquette
3. Must have good written and verbal skills
4. Experience in inbound calls
5. Experience in a call Centre environment or similar role 

IT Project Manager

Job Description

To drive successful execution of technology projects that align with organisational goals and add measurable value. To enhance the organisation’s digital capabilities and operational efficiencies. Bridging technical and business teams, mitigating risks, managing project scope, budget and timelines. Ensuring that each project adheres to high standards of quality, fostering innovation and continuous improvement in the organization’s technological landscape.

DUTIES AND RESPONSIBILITIES:

1. Project Management Software Proficiency
2. Experience in budget planning, financial forecasting, and cost management to ensure project expenditures stay within budgetary limits.
3. Competence in identifying, assessing, and managing project risks, with experience using risk management tools and frameworks.
4. Skilled in implementing change management strategies to manage the impact of changes within projects, minimizing disruptions, and ensuring adoption.
5. Solid understanding of IT infrastructure, including networks, servers, cloud computing, and cybersecurity, to guide projects that involve technical components.
6. Proficiency in Microsoft Excel, including data analysis and visualization, as well as reporting tools like Power BI or Qlik to generate insights and monitor project metrics.
7. Basic understanding of databases (e.g., SQL) and data management concepts for projects involving data integration or migration.
8. Develop and implement detailed project plans, including timelines, resource allocation, and key milestones, ensuring projects are executed effectively, timely and within budget.
9. Maintain strict control over project scope, managing any changes in alignment with stakeholder expectations and ensuring minimal impact on timelines and budget.
10. Monitor project expenses, manage financial resources, and maintain adherence to budget requirements, with regular financial reporting to stakeholders.
11. Ensure project deliverables meet defined quality standards by overseeing testing, validating outcomes, and ensuring project goals align with organizational standards.
12. Maintain comprehensive project documentation, including reports, project plans, and issue logs, and provide accurate reporting to stakeholders.

REQUIREMENTS:

1. Bachelor’s degree in information technology or Computer Science.
2. Project Management Professional (PMP), Certified Scrum Master (CSM), or other relevant certifications.
3. Experience in cloud-based and digital transformation projects.
4. Familiarity with IT compliance standards and cybersecurity best practices.
5. A valid driver’s license.
6. Strong leadership skills.
7. Decision-making under pressure.
8. Good attention to detail.
9. Team collaboration and conflict resolution ability.
10. Must be a strategic thinker.

Junior Debtors & Creditors Clerk

Job Description

Duties and Responsibilities:

1. Processing of supplier invoices
2. Correct allocations of supplier invoices
3. Prepare supplier payments per Pedros SOP
4. Processing of customer invoices
5. Follow up on customer Payments
6. Run customer statements per Pedros SOP
7. Accurate Processing of Cashbooks and allocations

Requirements:

1. 3 Years’ experience in a similar role
2. Sound understanding of the finance function and a hands-on approach
3. 3 years’ experience on Sage 200 Evolution or similar package
4. Ability to communicate effectively across all levels of the organization
5. Candidate must have 3 years’ experience in a similar role
6. Must have strong attention to detail and a proven track record
7. Matric / Diploma or Degree in Financial Management / Accounting or Similar 

Internal Auditor

Job Description

DUTIES AND RESPONSIBILITIES:

1. Provide a systematic and disciplined approach to effectiveness of risk management control and governance processes
2. Possess a thorough knowledge of accounting procedures and a sound judgement
3. Accountable for the examination and evaluation of organisations processes, reporting findings back to the executive regarding possible improvements and corrections
4. Designing and implementing the internal audit plan
5. Performing financial and operational audits
6. Identifying business process risks
7. Creating various testing methods to evaluate the adequacy of controls
8. Documenting results of the internal audits and implementing corrective action
9. Deciding the best ways to schedule projects/audits
10. Strong attention to detail and accuracy
11. Have effective time management, problem solving and decision-making abilities
12. Be able to present and communicate in both written and verbal forms
13. Conducting store audits in Gauteng, Limpopo, Mpumalanga and North West and other sites as directed by internal audit management. Audits will also entail accounting and DC warehouse. Extensive travel with overnight stays

REQUIREMENTS: 

1. 5 Years’ experience as an internal auditor
2. Tertiary Qualification – Internal Auditing / Accounting qualification
3. Valid code 8 Drivers Licenses (own vehicle)
4. Full MS Office
5. Sage 50/ Pastel Evolution or similar system
6. GAAP and/or Micros advantageous
7. Sound understanding of the internal auditing function and a hands-on approach
8. Experience in the Retail, FMCG or Fast-Food sectors – advantageous
9. Ability to communicate effectively across all levels of the organisation
10. Strong presentation skills
11. Must have strong attention to detail and a proven track record

Click here to apply

All the best with your applications.