Capitec – Business Support

To apply, click on the link at the end of the posts and all the best with your applications.

Manager-Client Service Operations

Location: Bellville, Western Cape, ZA

Company: Capitec Bank Ltd

Apply by:  

We’re on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

1. To see what life at Capitec is all about and complete a short assessment, please click here!

2.  Once you have completed the above finalize your application by clicking apply below

Purpose Statement

• To be the custodian for operational excellence, and enable an optimal client experience for Capitec Clients in a designated area through:
  • Setting and driving an operational delivery culture.
  • Contributing operational data and insights to guide decision making, and the day-to-day execution of operational strategies.
  • Utilising different tools and methodologies to quantify, measure, track and enhance client experience.
  • Identifying and implementing ways to enhance operational excellence in relation to people, processes, and systems across different teams in the function.

Experience

Minimum:

• At least 4 years’ general experience in an operational team(s) in a Financial Services / Retail environment.
• 2 years management or leadership experience.
• Client service / call centre / retail or financial services management experience. 
• Experience in utilising measurement tools and dashboards to inform business decision making.
• Proven experience in enhancing client experience in a client engagement environment.
• Function related experience (role specific)

Ideal:

• Experience in Chat Support
   

Qualifications (Minimum)

• A relevant tertiary qualification in Business Administration or Management

Qualifications (Ideal or Preferred)

• A relevant degree in Business Administration or Management

Knowledge

• Commercial and business drivers of a financial services / retail environment
• People management and development practices
• Call centre / client service environments.
• Client experience 
• Operational data analytics
• FAIS regulations (in relevant areas)
• Collections experience (in relevant areas)

Skills

• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Interpersonal & Relationship management Skills
• Leadership Skills
• Communications Skills
• Planning, organising and coordination skills
• Problem solving skills
• Analytical Skills
• Decision making skills

Conditions of Employment

• Clear criminal and credit record

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.

Manager Client Service Operations

Location: Johannesburg, GT, ZA

Company: Capitec Bank Ltd

Apply by:  

We’re on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

1. To see what life at Capitec is all about and complete a short assessment, please click here!

2.  Once you have completed the above finalize your application by clicking apply below

Purpose Statement

• To be the custodian for operational excellence, and enable an optimal client experience for Capitec Clients in a designated area through:
  • Setting and driving an operational delivery culture.
  • Contributing operational data and insights to guide decision making, and the day-to-day execution of operational strategies.
  • Utilising different tools and methodologies to quantify, measure, track and enhance client experience.
  • Identifying and implementing ways to enhance operational excellence in relation to people, processes, and systems across different teams in the function.

Experience

Minimum:

• At least 4 years’ general experience in an operational team(s) in a Financial Services / Retail environment.
• 2 years management or leadership experience.
• Client service / call centre / retail or financial services management experience. 
• Experience in utilising measurement tools and dashboards to inform business decision making.
• Proven experience in enhancing client experience in a client engagement environment.
• Function related experience (role specific)

Ideal:

• Experience in Chat Support

Qualifications (Minimum)

• A relevant tertiary qualification in Business Administration or Management

Qualifications (Ideal or Preferred)

• A relevant degree in Business Administration or Management

Knowledge

• Commercial and business drivers of a financial services / retail environment
• People management and development practices
• Call centre / client service environments.
• Client experience 
• Operational data analytics
• FAIS regulations (in relevant areas)
• Collections experience (in relevant areas)

Skills

• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Interpersonal & Relationship management Skills
• Leadership Skills
• Communications Skills
• Planning, organising and coordination skills
• Problem solving skills
• Analytical Skills
• Decision making skills

Conditions of Employment

• Clear criminal and credit record

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.

Team Leader: Credit Rehabilitation

Location: Johannesburg, GT, ZA

Company: Capitec Bank Ltd

Apply by:  

We’re on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

1. To see what life at Capitec is all about and complete a short assessment, please click here!

2.  Once you have completed the above finalize your application by clicking apply below

Purpose Statement

• To manage and lead the Late Stage Rehabilitation team of Agents to optimally deliver on set organisational, departmental, and operational objectives, ensuring that an exceptional client experience is achieved and that all set policies, regulatory requirements and operational processes are implemented, followed, and adhered to. 
• To take ownership for and deliver the operational results required.

Experience

Minimum:

• Minimum of 2 -3  years’ experience in a banking, retail, finance or client service environment.
• Experience in a role which required delegation, quality assurance and validating work, OR Previous leadership experience.

Ideal:

• 3+ years experience in banking, retail, finance or client service environment.
• Debt Review experience
• Proven experience in coordinating a team within a similar environment would be an added advantage
• Contact Centre experience and/or function relevant experience 
• Debt Review experience

Qualifications (Minimum)

• A relevant tertiary qualification in Banking or Customer Management

Qualifications (Ideal or Preferred)

• A relevant tertiary qualification in Banking or Customer Management

Knowledge

Minimum:

• Client credit life cycle
• Sound knowledge of the debt review environment including relevant legislation and regulations
• Sound knowledge of debt review and rehabilitation of clients 
• Principles of customer service
• Customer Relationship Management 

Ideal:

• Stakeholder relationship engagement and management
• Business acumen

Skills

• Attention to Detail
• Communications Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Interpersonal & Relationship management Skills
• Planning, organising and coordination skills

Conditions of Employment

• Clear criminal and credit record

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.

Click here to apply

We wish you all the best with your applications.