To apply, click on the link at the end of the posts and all the best with your applications

GROUP SALES SUPPORT

Job Description
JOB DESCRIPTION

JOB TITLE: GROUP SALES SUPPORT

REPORTS TO: BUSINESS DEVELOPMENT DEPARTMENT

LEVEL OF WORK: ADMINISTRATIVE

PURPOSE OF THE JOB:

To provide assistance and administrative support to the Sales and Exec Teams.
To ensure that the process adopted in handling and correspondence directed to our company by mail, e-mail, or phone is addressed in accordance with the laid down rules, policy, and procedures of the Group.
This should be done in a professional manner, with a sense of urgency, striving to resolve queries within the timeframes set, maintaining the goodwill towards our Clients while promoting a culture of customer care to Customers and Clients alike.
SCOPE:

Duties and general ad-hoc administration.
KEY PERFORMANCE AREAS

KEY PERFORMANCE INDICATORS

Preparation of Manco Packs

· Ensure that the monthly packs are collated and prepared accurately and in line with deadlines for submission.

Minutes of Meetings

Various BU Manco, Social & Ethics, ISMS etc

· Ensure that all minutes of meetings are captured, distributed and filed electronically. Ensure required meetings are arranged, diarised and agendas sent out. Minutes from every meeting to be completed in line with agreed deadlines.

Vetting of documentation

· Proof-read documentation and make the necessary amendments as and when required.

Events Co-ordination

· Co-ordinate ad-hoc team building initiatives, company events.

Travel Arrangements

(Domestic & International)

· Co-ordinate all travel requisitions, accommodation etc for staff across BU.

· Support client travel requests and requirements, quotes and bookings where required.

General Administration Duties

· Ensure effective administration and filing of all departmental records.

· Ad-hoc research as required.

· Maintain and update Agreements / Contracts / Policies on SharePoint.

· Control of meeting requests and requirements.

· Access and parking arrangements for expectant visitors/clients.

· Timeous submission of sales team expense claims.

· Maintaining marketing / promotional material, in conjunction with the Marketing team.

· Monthly sales pipelines to be kept updated and sent timeously to the necessary department.

· Collating reports and information for the monthly sales meeting.

· Maintain a database of clients. Keeping client information up to date and readily available.

· Presentations to be kept up to date on current stationery, templates etc ready for clients at all times.

· Support CGO and liaise with Marketing to ensure client-specific proposals are correct and submitted according to deadlines.

· Oversee client visits; prepare an agenda, liaise with internal teams and external parties to ensure all aspects are catered for.

· Tender sourcing across BU. Collation of submissions with the various team members and proposal document submission.

· Support BU’s with due diligence processes, submissions and proposals.

COMPETENCIES REQUIRED:

Knowledge and skills:

Matric and Tertiary Qualification will be advantageous
PA experience at an executive level
Intermediate MS Office skills
Good organisational skills
Excellent verbal and written communication skills
Knowledge of clients and projects
Knowledge of product offering
Project management
Interpretation skills
Assertiveness
Analytical skills
Results orientated
Numerical skills
Logical reasoning
Information scanning

SKILLS AND SPECIFICATIONS:

Personality:

Self-driven, results-oriented, with a positive outlook, and a clear focus on high quality and business profit. A natural forward planner who critically assesses their own performance. Mature, credible, and comfortable in dealing with senior big company executives. Reliable, tolerant, and determined.

Empathic communicator, able to see things from the other person’s point of view. Well-presented and business-like. Keen for new experiences, responsibility, and accountability. Able to get on with others and be a team player.

Personal Situation:

Able to commute reliably to office base. Able to work extended hours on occasions when required.

Specific Job Skills:

Able to communicate and motivate via written media. Must have good organizational skills.

Computer skills:

Must be adept in use of MS Office 2000 or later, particularly Excel and Word, and ideally Access or similar database to basic level, Internet and email.

Literacy and Numeracy:

Must be a competent writer of quotations and proposals. Must have an understanding of accounting practice.

Business and Selling Skills:

Must be an excellent telephone communicator. Able to demonstrate success and experience managing major accounts, customers, and large contracts or even a business, particularly in achieving genuine sales development.

Management Ability:

Some people-management skills, experience, and natural ability will be useful.

Behaviours:

Ability to maintain confidentiality
Team player but still able to work independently
Attention to accuracy and detail
Able to meet deadlines
Solution-oriented
Can do attitude
Approachable to staff and management

This job description is not exhaustive and may be subject to change depending on business requirements.

Duties, functions, hours of work, and responsibilities may be changed in accordance with changing business requirements of either the employer or the Client of the employer for whom you are contracted to provide a service.

Click here to apply

Junior BI Developer

Job Description

Job Overview:

We are seeking a keen and motivated Junior BI Developer to assist in the development of new BI offerings, monitoring existing products and supporting client queries.

This role requires a proactive personality, analytical mind-set, attention to detail, and excellent time management and communication skills. This role will entail working under pressure to deliver tasks. The candidate will be responsible: specification gathering, data collection and data warehouse database design, ETL development, data model creation and performance optimization.  

Key Responsibilities:

ETL Development:

• Develop and maintain ETL pipelines to extract, transform, and load data from various sources.
• Ensure data integrity, consistency and security throughout the ETL process.

Analyze Data During Pipeline Creation

• Perform detailed data analysis while developing ETL pipelines to identify data quality issues, inconsistencies, and transformation requirements, ensuring accurate and reliable data processing.

Data Modeling and Database Design:

• Create, optimize, and maintain data models and data warehouse.
• Ensure high data quality through testing, validation, and debugging of data flows and reports.
• Implement and manage security and user access controls in BI platform

Performance Optimization:

• Monitor performance of BI solutions and optimize for speed and efficiency.
• Identify areas for improvement in existing BI solutions.

Data Management & Reporting:

• Write complex SQL queries to retrieve and analyze data
• Work with our MSSQL-based data warehouse to process, analyze, and maintain data integrity.
• Create dynamic dashboards and reports using Power BI and Excel to visualize performance metrics and trends.

Technology Exploration:

• Stay updated on emerging tools and technologies in analytics.
• Evaluate the suitability of new technologies (e.g., ETL tools, cloud services, visualization platforms) for current and future BI needs.
• Recommend innovations to enhance performance, scalability, usability, or cost-efficiency of BI systems.

Cross-Functional Collaboration:

• Partner with IT teams, and other stakeholders to address data needs.
• Provide insights and support for business decisions and cross-departmental projects.

Qualifications:

• Relevant IT Degree / Diploma
• Strong proficiency in MSSQL for data querying and manipulation.
• Strong analytical and problem-solving skills with a strategic mindset.
• Experience with ETL tools such as SSIS / Azure data factory.
• Familiarity with scripting languages (e.g. Python).
• Hands-on experience with creation of semantic data models.
• Experience in Power BI and Excel for data visualization and reporting.
• Familiarity with contact center metrics and operations is a plus.

Key Attributes:

• Proactive and innovative thinker.
• Detail-oriented with excellent organizational skills.
• Strong ability to connect data insights with strategic decision-making.
• Passionate about leveraging data to drive meaningful business changes.
• Eager to explore and implement cutting-edge technologies.
• Results-driven with a focus on continuous improvement.
• Collaborative and adaptable to dynamic team environments.

Click here to apply

Generic Job advert Only for Onsite candidate applications

Job Description

THIS ADVERT IS CREATED SOLELY FOR WALK-IN OR ONSITE CANDIDATES TO CREATE THEIR SIMPLIFY HR PROFILES.

ALL REQUIRED DOCUMENTS ARE TO BE REQUESTED OR UPLOADED TO THE PROFILE CREATED.

ONLY SUCCESSFULLY SCREENED CANDIDATES WILL BE TAGGED TO OPEN HIRING REQUISITIONS. 

Click here to apply

Debt collectors

Job Description

International Debt Collections Agent

Purpose of the Job:

We are looking for agents to join our team to call Businesses & Customers on behalf of clients based in USA. The agent will be responsible for performing mostly outbound activities (together with inbound) contacting Businesses / Customers to inform them of their past due invoices and arrange a payment plan with them.  First party Collections, and Customer Service Rep’s will be calling on behalf of the creditor as opposed to the collection’s agency.

Minimum Qualifications and Experience:

• Matric/Grade 12 / NQF4 or Higher
• Preferably 6-12 months USA or Canadian call centre experience.
• For 1st party collections, it will be an added advantage if they have USA / customer care experience.

Competencies Required:

• Good negotiation skills (for payment arrangements)
• Excellent interpersonal & communication skills
• Passionate Driven and compassionate
• Hard Working, Enthusiastic, Self-Motivated, and Tenacious
• Good listener
• Empathetic with friendly & professional telephone etiquette
• A positive, professional, and flexible attitude to work
• Results and target driven with a desire to succeed.
• Team player
• Ability to multi-task (talk and type at the same time)
• Attention to detail.
• Quick learner
• Ability to work on multiple campaigns

Agent Profile:

• Age preference 18 years and older with a valid SA ID
• USA call centre experience 6-12 months
• Neutral accent when communicating
• Strong literacy and verbal communication in English
• Goal driven, enthusiastic and competitive.
• Good reference checks from previous employers

Working Hours:

• Monday to Friday: 14h00 pm to 02h00 am
• 9 Hour shift within the times listed above (Rotational)

 **Please note the client may change these working hours at any time and in addition, the shift times change when the USA times change twice per annum**

Click here to apply

Debt Collection Operations Manager – USA Experience

Job Description

Collections Operations Manager – Job Advert

Role Purpose

The Collections Operations Manager is responsible for the effective end-to-end management of daily collections operations, including oversight of Team Leaders and Collections Agents. The role ensures the call centre consistently meets and exceeds agreed input and output targets, compliance requirements, and service-level standards. Key responsibilities include driving operational performance, improving productivity, optimizing efficiencies, and delivering measurable business outcomes such as revenue growth, cost reduction, and continuous process improvements.

Experience and Qualifications (Mandatory Requirements)

• Grade 12 / Matric.
• Previous USA Debt Collections experience is mandatory.
• Must have a clear ITC/Credit record.
• Must have a clear criminal record.
• BPO Contact Centre experience, specifically within a collections environment.
• 2–5 years Contact Centre experience in a Team Leader role.
• 2–3 years Contact Centre experience in an Operations Manager role within a BPO environment.
• Proficiency in MS Office and Excel.
• Own vehicle preferred due to international hours.
• Must have experience (and flexibility) working international shifts from South Africa.

Key Responsibilities

1. Management of Call Centre Delivery

• Achieve and exceed business objectives, ensuring consistent delivery of all financial and operational KPIs.
• Lead, motivate, and guide multiple Team Leaders to drive operational excellence, employee engagement, and continuous service improvement.

2. Management of Quality and Compliance

• Review, analyse, and assess quality assurance and compliance audit results within the collections environment.
• Identify trends, risks, and areas for improvement.
• Develop, implement, and monitor corrective action plans to ensure adherence to regulatory, client, and internal standards.
• Drive client KPI performance across service levels, customer experience, quality, compliance, and collections outcomes.

3. Performance Management

• Manage employee performance against targets.
• Develop the operational talent pool by optimizing team capability and partnering with internal recruitment to attract top talent.
• Plan, organize, and control workforce delivery, including dialler efficiencies and WFM adherence.
• Foster a high‑productivity work environment through strong engagement, recognition, and performance consistency.
• Ensure consistent application of Level Up, AIP, and PIP processes.
• Manage internal and external stakeholders effectively.

4. Stakeholder Engagement

• Manage and strengthen operational client relationships.
• Lead operational review meetings and day‑to‑day liaison within key workstreams.

5. Reporting

• Analyse and report on operational performance and strategy execution clearly and concisely for various stakeholders.

Skills and Knowledge

• Senior‑level leadership with strong people management and communication skills in a collections contact‑centre environment.
• Proven BPO and contact centre experience with strong stakeholder and client management capabilities.
• Ability to translate collections and business strategy into operational execution.
• Responsible for client engagement, business continuity, and operational resilience within the collections function.
• Ability to build and maintain strong client relationships.
• Skilled in setting and reviewing quality and productivity performance standards aligned with commercial objectives.
• Strong ability to influence and manage key stakeholders.

Click here to apply

Debt Collections Agent – (H3) Domestic campaigns

Job Description

Local Debt Collections Agent

Purpose of the Job     

• Ensure the effective collection of outstanding debt on behalf of our client, in strict compliance with Blake and Associates’ policies, procedures, and regulatory requirements.
• Follow prescribed scripts and maintain daily contact volumes to reduce arrears and meet performance targets set by management or the client.
• Demonstrate urgency and professionalism when engaging with debtors, providing assistance and directing queries appropriately while preserving positive client relationships.
• Support business flexibility by assisting in other operational areas as required, in line with evolving business needs.

 Minimum Qualifications and Experience

• Matric / Grade 12 / NQF 4 or higher qualification
• Grade 11 – (Must have at least 2 years work experience)

Job Responsibilities  

• Manage Arrears Collections – Ensure timely recovery of outstanding payments in line with company policies.
• Maintain Accurate Records – Update and manage customer databases to ensure data integrity and compliance.
• Negotiate Effectively – Engage with debtors to reach fair and sustainable repayment solutions.
• Resolve Issues Promptly – Address queries and problems efficiently to maintain positive client relationships.
• Ensure Compliance – Adhere to all relevant legislation and regulatory requirements.
• Deliver Exceptional Customer Service – Provide professional and courteous support to clients at all times.
• Commit to Continuous Development – Take ownership of personal growth and skills enhancement.

Competencies Required

• Exceptional Communication Skills – Strong verbal and written ability to convey ideas clearly and effectively.
• Active Listening – Skilled at understanding others’ perspectives and responding thoughtfully.
• Confident and Assertive – Capable of expressing ideas and decisions with clarity and professionalism.
• Analytical Mindset – Adept at interpreting data, identifying patterns, and solving problems.
• Results-Oriented – Focused on achieving objectives and delivering measurable outcomes.
• Numerical Proficiency – Comfortable working with numbers, data, and quantitative analysis.
• Negotiation Expertise – Skilled in building consensus and securing mutually beneficial agreements.

Working Hours (Mon- Fri / Mon –Sat)             Monday – Friday

• Shifts – 07h00-15h30, 07h00-18h30
• Alternate Saturdays – 07h00-13h30

Monday – Saturday

• Shifts – 07h00-14h00, 14h00-20h00

Click here to apply

International Debt Collections Team Manager (USA)

Job Description

Purpose of the Job

• Good negotiation skills (for payment arrangements)
• Excellent interpersonal & communication skills
• Passionate Driven and compassionate
• Hard Working, Enthusiastic, Self-Motivated, and Tenacious
• Good listener
• Empathetic with friendly & professional telephone etiquette
• A positive, professional, and flexible attitude to work
• Results and target driven with a desire to succeed.
• Team player
• Ability to multi-task (talk and type at the same time)
• Attention to detail

Profile                                    

• Age preference 18 years and older with a valid SA ID
• Work experience essential (USA call centre experience 6-12 months)
• Neutral accent when communicating
• Strong literacy and verbal communication in English
• Goal driven, enthusiastic and competitive.
• Good reference checks from previous employers

Salary; Incentives & Commission      

• TBC – (Require 3 months’ salary slips to negotiate the offer)
  

Working Hours

• Monday to Friday: 14H00 pm to 04h00 am

(Please note the client may change these working hours at any time and in addition, the shift times change when the USA times change twice per annum)

Click here to apply

International Debt Collections (USA Campaigns)

Job Description

International Debt Collections Agent

Purpose of the Job:

We are looking for agents to join our team to call Businesses & Customers on behalf of clients based in USA. The agent will be responsible for performing mostly outbound activities (together with inbound) contacting Businesses / Customers to inform them of their past due invoices and arrange a payment plan with them.  First party Collections, and Customer Service Rep’s will be calling on behalf of the creditor as opposed to the collection’s agency.

Minimum Qualifications and Experience:

• Matric/Grade 12 / NQF4 or Higher
• Preferably 6-12 months USA or Canadian call centre experience.
• For 1st party collections, it will be an added advantage if they have USA / customer care experience.

Competencies Required:

• Good negotiation skills (for payment arrangements)
• Excellent interpersonal & communication skills
• Passionate Driven and compassionate
• Hard Working, Enthusiastic, Self-Motivated, and Tenacious
• Good listener
• Empathetic with friendly & professional telephone etiquette
• A positive, professional, and flexible attitude to work
• Results and target driven with a desire to succeed.
• Team player
• Ability to multi-task (talk and type at the same time)
• Attention to detail.
• Quick learner
• Ability to work on multiple campaigns

Agent Profile:

• Age preference 18 years and older with a valid SA ID
• USA call centre experience 6-12 months
• Neutral accent when communicating
• Strong literacy and verbal communication in English
• Goal driven, enthusiastic and competitive.
• Good reference checks from previous employers

Working Hours:

• Monday to Friday: 14h00 pm to 02h00 am
• 9 Hour shift within the times listed above (Rotational)

 **Please note the client may change these working hours at any time and in addition, the shift times change when the USA times change twice per annum**

Click here to apply

International Debt Collections (UK Campaign)

Job Description

Purpose of the Job  

This role consists of different work types i.e. email based, sending and receiving of calls. Agent needs to have the ability to handle and resolve varies queries, whilst applying a can-do attitude. Strong, confident communication skills are needed with the ability to portray the client way with the use of clear use of language without jargon and a high level of spelling and grammar. Agent may be required to support others throughout the campaign i.e. helping with calls, offering insights within calibration sessions. A true team player who can evidence a hunger to learn and develop is essential. The ability to click reset and understand that a bad day is only temporary is key. Agent should look at multiple KPI’s as a challenge and put all learnings into practice to excess them.  

Minimum Qualifications and Experience 

• Matriculated and computer literate 
• Customer service experience 
• High level of literacy including spelling and grammar 
• Collections or Financial Services experience 

Job Responsibilities 

• Arrears collections 
• Updating and maintenance of database 
• Appropriate negotiation with debtors 
• Problem and query resolution 
• Adherence to applicable legislation 
• High levels of customer service  

• Self Development 

Competencies Required 

• Communication skills (verbal and written) 
• Systems thinking 
• Listening skills 
• Assertiveness 
• Analytical skills 
• Results orientated 
• Numerical skills 
• Negotiation skills.  
• Problem solving 
• A professional and helpful telephone manner 
• Preferable to have own transport. 

Additional Competency Testing  

• Must be well spoken and fluent in English as will be dealing with UK based customers.  

Working Hours:  Mon-Fri: Alternate Shifts

• (March 2026 – November 2026 9am to 5:30pm or 12:30pm to 9pm)  
• (November 2026 – February 2026 10am to 6:30pm or 1:30pm to 10pm)
• Alternate Saturdays 10am-2pm/11am-3pm. 

To note the shifts subject to change as per client requirement. As the campaign is for UK collections, UK public holidays will be applicable and not South African.

Click here to apply

Call Center Agents

Job Description

Local Debt Collections Agent – (Pietermaritzburg)

Purpose of the Job     

• Ensure the effective collection of outstanding debt on behalf of our client, in strict compliance with Blake and Associates’ policies, procedures, and regulatory requirements.
• Follow prescribed scripts and maintain daily contact volumes to reduce arrears and meet performance targets set by management or the client.
• Demonstrate urgency and professionalism when engaging with debtors, providing assistance and directing queries appropriately while preserving positive client relationships.
• Support business flexibility by assisting in other operational areas as required, in line with evolving business needs.

 Minimum Qualifications and Experience

• Matric / Grade 12 / NQF 4 or higher qualification
• Grade 11 – (Must have at least 2 years work experience)

Job Responsibilities  

• Manage Arrears Collections – Ensure timely recovery of outstanding payments in line with company policies.
• Maintain Accurate Records – Update and manage customer databases to ensure data integrity and compliance.
• Negotiate Effectively – Engage with debtors to reach fair and sustainable repayment solutions.
• Resolve Issues Promptly – Address queries and problems efficiently to maintain positive client relationships.
• Ensure Compliance – Adhere to all relevant legislation and regulatory requirements.
• Deliver Exceptional Customer Service – Provide professional and courteous support to clients at all times.
• Commit to Continuous Development – Take ownership of personal growth and skills enhancement.

Competencies Required

• Exceptional Communication Skills – Strong verbal and written ability to convey ideas clearly and effectively.
• Active Listening – Skilled at understanding others’ perspectives and responding thoughtfully.
• Confident and Assertive – Capable of expressing ideas and decisions with clarity and professionalism.
• Analytical Mindset – Adept at interpreting data, identifying patterns, and solving problems.
• Results-Oriented – Focused on achieving objectives and delivering measurable outcomes.
• Numerical Proficiency – Comfortable working with numbers, data, and quantitative analysis.
• Negotiation Expertise – Skilled in building consensus and securing mutually beneficial agreements.

Working Hours (Mon- Fri / Mon –Sat)             Monday – Friday

• Shifts – 07h00-15h30, 07h00-18h30
• Alternate Saturdays – 07h00-13h30

Monday – Saturday

• Shifts – 07h00-14h00, 14h00-20h00

Click here to apply

We wish you all the best with your applications